Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: .

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: .
Date Posted: 8/21/2008 10:16 PM ET
Member Since: 4/6/2007
Posts: 1,404
Back To Top


Last Edited on: 6/5/11 12:18 PM ET - Total times edited: 2
Date Posted: 8/21/2008 10:21 PM ET
Member Since: 12/19/2007
Posts: 2,408
Back To Top
Oooh, I can't help you with the wording but I understand your dilemma. When I request a HB, I want a publisher's copy not a book club copy which is typically why I just bite the bullet and buy a copy at a local bookstore. Good luck to you!
Date Posted: 8/21/2008 10:28 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Just be as polite as possible. I would find in the rules where it says that the ISBN has to match and if the book has no ISBN to post it without  one.  Then copy/paste that section. 



Last Edited on: 8/21/08 10:29 PM ET - Total times edited: 1
Date Posted: 8/21/2008 11:02 PM ET
Member Since: 8/16/2007
Posts: 15,194
Back To Top

Report them RWP - wrong book. Just be to the point about the problem and what you want them to do about it.

I would say something like: Thank you for the books you sent, unfortunately they are not the correct books and therefore, per PBS rules, please return the credits for them so that I may re-order the correct books. I requested this specific ISBN for a reason and PBS rules do not allow books to be posted by an ISBN that is not printed on the books. Per the Help Center:

When do you need to Post a book using the Post Books Without an ISBN feature?

  • When your book has no ISBN

If your book does not match the listing information (title, author, booktype) in the database for the ISBN on the book, it must be Posted without an ISBN



Last Edited on: 8/21/08 11:03 PM ET - Total times edited: 1
Date Posted: 8/22/2008 7:06 AM ET
Member Since: 4/29/2008
Posts: 182
Back To Top

You might also want to explain to her how book club editions differ.  I know I saw something in the help center about that.  She might not understand that it's not the same as the publisher's edition.

Date Posted: 8/22/2008 7:26 AM ET
Member Since: 8/10/2005
Posts: 4,600
Back To Top

Yep, just be polite and say, "PBS runs on the ISBN system and that is how books are to be listed, not by title and author. The books I ordered do not match the ISBN of the books I received--which have no ISBN--so these are the wrong books, which is why I marked that there is a problem with this transaction. There is a procedure in place for listing books that do not have an ISBN at all, which is outlined in the Help section. Please refund my credits so I can order the correct books from someone else. Thanks."

I would also say that it makes no difference whatsoever as to WHY you only want certain editions of a book--IMO, you don't need to go into long, wordy explanations about that--keep it short and simple: You did not send the books I ordered. Please refund my credit.

Good luck with it! And please update us.

Cheryl

 



Last Edited on: 8/22/08 7:28 AM ET - Total times edited: 1
Date Posted: 8/22/2008 9:27 AM ET
Member Since: 5/16/2008
Posts: 2,167
Back To Top

What does it matter? (I'm not picking, I'm honestly curious.) It being a bookclub edition doesn't change the context of the book does it? Do they remove a few chapters? It may have a different cover or marking, but what's the big deal? I am not agreeing with what happened, she clearly didn't post correctly. But if you happened to get a book that HAD the same ISBN but was a bookclub edition and everything else was the same, what's wrong with that?

Date Posted: 8/22/2008 9:29 AM ET
Member Since: 7/31/2007
Posts: 2,690
Back To Top

Just a quick idea here of a response....

Thank you for the books you sent, they arrived in good condition though there is a  problem.  I am unable to find an official ISBN printed from the Publisher in these books and they are Book Club Editions of the book.  When I ordered I verified that the ISBN I was ordering was not the Book Club Edition of this book because I did not want that version.  As a result of these not having an official ISBN and being Book Club Edition Books I am obligated by PBS rules to mark these "Received with a problem - wrong book."   Additionally I am requesting a return of my credit for each of these books....if you desire to have these books returned please refund an additional credit to cover postage.  I want to thank you for working with me on resolving this issue and I will promptly mark this issue resolved in my Transaction Archive upon return of my credits.

Thank you

 

Date Posted: 8/22/2008 10:07 AM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

I would also note that she had written the ISBNs in the books in pencil, which shows malice aforethought.

Book club editions are not the same, and with the exception of some SFF books, have zero collector value. They are frequently made much more cheaply. Sometimes the inks smear. Lower quality paper, etc. The more reliable publishers use a differnet ISBN. Sometimes I don't care when I just want a reading copy.

But it is a manifest violation of the rules to post a book under an ISBN to which it is not entitled.

Date Posted: 8/22/2008 10:46 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Also I think sometimes the bookclub editions are smaller than a standard hardback. So if someone is collecting a series they might want them a uniform size. 

Date Posted: 8/22/2008 10:50 AM ET
Member Since: 11/11/2005
Posts: 5,238
Back To Top

Yes, bookclub editions use cheaper paper and are just more cheaply made overall.   And they are usually smaller.

Date Posted: 8/22/2008 11:09 AM ET
Member Since: 2/22/2008
Posts: 908
Back To Top

WOW, Christy, thata was be a u t i f u l l y stated.  That reply could NEVER be considered snotty or in any other way offensive.

 

Deborah

 

Date Posted: 8/22/2008 11:18 AM ET
Member Since: 4/29/2008
Posts: 182
Back To Top

I have to agree.  That was a great response, Christy!

Date Posted: 8/22/2008 1:31 PM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

Be sure and tell us what happens!

Date Posted: 8/22/2008 1:32 PM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

These forums are like serials!

Date Posted: 8/22/2008 7:15 PM ET
Member Since: 4/6/2007
Posts: 1,404
Back To Top


Last Edited on: 6/5/11 12:17 PM ET - Total times edited: 1
Date Posted: 8/23/2008 5:46 AM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

Julie had one of many good reasons as why the ISBNs matter. Basically, it's a different edition (in some cases, it can be a different book.)

In the first few editions of the Harry Potter books, the British edition is different from the American. I just posted HP and the Philospher's Stone. The requestor to whom I subsequently sent  it,  PMed me and asked if it really were the edition. I said it was. I didn't mind answering and saying yes because I do understand.

Terry Pratchett editions were also different for many years. I am slowly collecting the British editions as I find them.

Silly story: I have first edition Jane Austen. Seriously sold to me at a vast flea market at DC for a dollar. Don't gasp. It was a first edition in that it was part of a set of classics flogged by Walden books in the 70s and the first edition by the reprint publisher of books which had no copyright. I keep it because it makes me laugh. That's why booksellers speak of true firsts.