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Subject: ???
Date Posted: 2/16/2010 12:08 PM ET
Member Since: 11/28/2009
Posts: 11
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I ordered a book.  It's been a good long while but it hasn't arrived.  I logged on to see about it and the tracking info says that it was sent, scanned at Unit, delivered.  But it wasn't delivered . . . to me anyway.  Obviously this isnt' the senders fault. 

What, if any, are my options? 

Thanks, guys!

Date Posted: 2/16/2010 12:21 PM ET
Member Since: 11/5/2009
Posts: 1,083
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You can mark the book received and lose your credit.  Or you can let the book "go lost" and get your credit back.  We all take the chance of books going lost when we send them out.  If we used PBS credit, we would get to keep our credit.  If we didn't, the credit will go back to you. 

Date Posted: 2/16/2010 12:24 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Rebecca, there's an official answer somewhere in the PBS help section. 

1.  But IMO, start with your local post office. Print out the information (including DC number) and see if they can locate the missing package.

2.  What day is noted as delivery date?  Although the correct notations should be "arrival at unit" when the package arrives at your local post office and "delivered" to addressee.  Occassionally, local POs (incorrectly) use "delivered" to mean the package has arrived locally and your package may actually arrive a day or two later.  I wouldn't recommend continuing on to #4 or #5 untill at least 3 or 4 days after the 'delivered' date as the book could still arrive safely.

3.  You could contact the sender, but it's probably not necessary.  They haven't done anything wrong, have already received their credit, and their only course of action would be to prod USPS into looking for the missing package.

4.  If your local PO cannot locate the package, and has no further recourse for you, contact PBS admin and explain the situation.  Include the transaction and DC information.  In a case such as this, they will usually declare the book 'lost in the mail' and return you to the front of FIFO.

5.  Or, you can merely let the book 'time out' as lost in the mail, which IIRC will also return you to FIFO.  Although this option would get the job done, with the DC information available on-site it could give the appearance of you just not marking the book received...so I'll recommend option #4.

Good luck, hope the book shows up!

 



Last Edited on: 2/16/10 12:29 PM ET - Total times edited: 1
Date Posted: 2/16/2010 12:25 PM ET
Member Since: 4/7/2008
Posts: 15,690
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If you never got it, you should just let the system mark it lost so you get your credit back and go back to the line (if WL.) If the sender used PBS DC, they already got their credit and they won't lose it because the book got lost in the mail (that's the benefit of using PBS DC.)



Last Edited on: 2/16/10 12:25 PM ET - Total times edited: 1
Date Posted: 2/16/2010 12:35 PM ET
Member Since: 11/28/2009
Posts: 11
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okay, good.  I was thinking that it really wouldn't be fair to go much further with this b/c it wasn't the sender's fault and I didn't want h/h to loose the credit. 

I'll contact the p.o. as above and if it doesn't show up, then I'll see about moving on.

Thanks, guys!

Date Posted: 2/16/2010 1:06 PM ET
Member Since: 5/18/2007
Posts: 13,182
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Unfortuntely on any DC the word "Delivered" can be deceiving. It means it landed on SOMEONE's doorstep or mailbox. Obviously, not yours. 

I would let it go lost but I would also contact the post office because I'm thinking (logically) it made it to your neighborhood somewhere. Of course, that doesn't have to to be the case but most likely it was simply misdelivered. 

Anyhow, don't mark it received. And since it sounds like PBS postage was used they will still get their credit and you will also not lose a credit for a book not received (as long as you let it go lost).

Date Posted: 2/16/2010 1:49 PM ET
Member Since: 12/29/2008
Posts: 6,377
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I don't know where you are located, but I had a number of books marked "delivered" for DC purposes, but because of the storms our mail delivery was suspended for over a week.  When the mail carrier finally made it to our house, I had a number of books, but some of them were a week after the delivery stamp.  Don't know if that applies for you, but does support the wait for a couple of days approach.

Date Posted: 2/17/2010 12:54 PM ET
Member Since: 12/28/2006
Posts: 14,167
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That's sucky Christine, and rather dishonest.  Media Mail isn't guaranteed, so why bother lying and marking packages delivered when they weren't?  Makes no sense IMO.

Date Posted: 2/17/2010 1:03 PM ET
Member Since: 6/15/2006
Posts: 5,751
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I don't think that the PO was trying to be dishonest, they mark the books delivered when they are loaded onto the trucks to be delivered. They marked and loaded them on but the trucks couldn't get out and complete the routes.

Date Posted: 2/17/2010 6:18 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Don't ever mark a book received unless you have actually received it. It may not be the senders fault, but it isn't your fault either. In this situation the sender assumes the risk that they will be out the book and the credit if the book does not make it to you. If they don't want to assume that risk they have the option of purchasing PBS DC which guarantees them a credit either way. By all means go ahead and talk to the PO about it , but please just let the system work the way it is supposed to.

Also, if the address were handwritten incorrectly by the sender, it very well could be their fault something like this happened. 

Date Posted: 2/17/2010 6:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Not all mail carriers have the scanners in their trucks so they have to be scanned at the post office. Also in this area with the storms-some places got mail and some didn't. The carriers went out on their normal routes accept for the really bad days.  They delivered to streets they could go down and get to the mail boxes and skipped the ones they couldn't get to until the areas were clear.  My mail lady only recently started scanning packages at the mail box. Before they would be scanned a few days before at the PO and then be put in my box.  So I'm assuming the in truck scanners were a recent purchase.  The only reason my street got mail delivered pretty quickly is that we all put in effort to dig out the end of hte street and the mail box after the 1st big storm. Then after the 2nd we all chipped in and paid to have the street plowed.  The city would not have plowed my street.  We might have gone a week without mail. And if the postal carrier hadn't acquired the in truck scanner-the books enroute to me probably would have been scanned at the PO and gone out in her truck everyday until she could get to our mail boxes.

Date Posted: 2/17/2010 6:27 PM ET
Member Since: 7/23/2006
Posts: 15,930
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A book may show "delivered" days before it's actually put in the mailbox, so don't give up hope yet that you'll get it.  Also, don't mark a book received if you haven't received it.  In this case, don't take any action unless you get the book.  I've mailed a book before using DC that showed delivered and it was never marked received - in cases like that, the sender keeps the credit they received when they mailed, and the requestor's credit is returned when the book is marked lost.

Date Posted: 2/17/2010 6:50 PM ET
Member Since: 8/10/2005
Posts: 4,597
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This is exactly why I get so irate when people who send with DC get all huffy and suspicious of someone they sent a book to that is scanned as "delivered" but the person hasn't marked it received. "I KNOW they received it, it's scanned delivered, why are they not marking it received!!??" If you have ever been on the *other* end of one of these, you'd understand that "delivered" doesn't necessarily mean delivered to the right person, just delivered somewhere. Or maybe sitting at the PO waiting to be delivered.

As others said, don't do anything. If you didn't get the book, you didn't get the book. Do NOT mark it received.You'll get your credit back when it goes lost in the system and if it was a wishlisted book, you'll be back at #1 in line. If the sender used PBS DC, they already got their credit, so don't worry about them!

Cheryl



Last Edited on: 2/17/10 6:51 PM ET - Total times edited: 1
Date Posted: 2/18/2010 9:26 AM ET
Member Since: 8/23/2007
Posts: 26,510
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One of the books that went lost enroute to me was scanned as delivered but it wasn't delivered to my house.  I've always wondered if it's hiding in one of my neighbors houses because it was misdelivered, they forgot about it and then became too embarrassed to give it to me.

Date Posted: 2/18/2010 10:29 AM ET
Member Since: 1/8/2007
Posts: 8,139
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I was once very excited to see the "delivered" scan on a book on its way to me. I got to my mailbox and... no book. No book the next day, either. Then a couple of days later was a scan "MISSENT", then a scan at my unit and then another "delivered" scan. That time, I found it in my mailbox.

Unfortunately, I think a lot of people don't bother to put missent mail back in the outgoing mail. Doesn't seem that difficult. Doesn't cost a dime (though maybe people think they'll be charged?). Just odd.

Date Posted: 2/18/2010 11:08 AM ET
Member Since: 4/7/2008
Posts: 15,690
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get all huffy and suspicious of someone they sent a book to that is scanned as "delivered"

The thing is that is likely that the book was actually delivered to the right address (even if you think that 20% of the books are misdelivered...which I can't believe...that would mean the book has an 80% chance of being delivered correctly.) So although I don't condone rudeness, I can understand how senders could be suspicious (I'm talking here when there have been several days after the book shows delivered...not on the same day because as others have mentioned, it could on the truck, etc.)

Case in point: recently I had two books that showed delivered but hadn't been marked up received a week later. I PMed the senders (politely), let them know I had used DC and if they could mark the books received when they had a chance. The responses:

  • I'm on a 3 week vacation so I'll mark it received when I get home (this was a book I mailed to Alaska which meant that the book was marked lost by the system and I got my credit almost a month after the book was shown delivered, which I think showed a total lack of consideration from this person.)
  • Oops! I thought I had marked it received.

So you see, in both cases here the requestors were at fault.