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Date Posted: 5/27/2011 6:31 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:54 PM ET - Total times edited: 2
Date Posted: 5/27/2011 7:00 PM ET
Member Since: 1/17/2009
Posts: 9,727
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Odor is not a condition that one can RWAP for.

Unless their RC mentions odor, which theirs DOES NOT. She mentions smoking, and mold or mildew.

Books with any and all odors are postable (unless the odor is so bad that the book falls under the "geneally good condition" rule).

Books with visible mold and/or mildew are not postable. Books with a "musty smell" are 100% postable.

I would send one last message informing the other member that "smells" are not against the postability rules, as smells are subjective (not everybody perceives smells to the same degree) and that if she is concerned about smells, she really needs to include something specifically about "smells" in her RC.

Ask her to ask a Tour Guide, or to re-read the postability rules, if she wants to check for herself.



Last Edited on: 5/27/11 7:02 PM ET - Total times edited: 2
Date Posted: 5/27/2011 7:04 PM ET
Member Since: 10/6/2005
Posts: 10,707
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The fact that the book arrived over a month after being mailed, with the wrapper torn, would lead me to believe that both any damage and  the smell could easily be the fault of the post office.

My mailman chain smokes, and I know our mail REEKS of cigarettes after just a couple of hours in his vehicle. If the package was torn open, I would think any scent it was exposed to could soak in pretty good.

Did you point the requester to the DC information to show her that the late arrival was  the fault of the post office and that you did indeed mail the book on time? It's certainly not your fault that the book took 6 weeks in transit.

Date Posted: 5/27/2011 7:06 PM ET
Member Since: 1/17/2009
Posts: 9,727
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Now I know why some people have a blanket refusal of RCs. I never did in the past but this makes me re-think that decision.

You can have a bad transaction with a member regardless of whether or not they have a RC. I've had 2 RWAPs against me (out of more than 950 books mailed), and neither was for a request with a RC ... should I never send books to people without RCs based on that?

Date Posted: 5/27/2011 7:09 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:53 PM ET - Total times edited: 1
Date Posted: 5/27/2011 7:23 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:53 PM ET - Total times edited: 1
Date Posted: 5/27/2011 7:25 PM ET
Member Since: 5/1/2007
Posts: 6,559
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In my requester conditions I do have down dont send a book that smells like smoke or musty or moldy because of allergies . . . Thats why i was asking for my credit back because of the odor.I didnt mark this in error rwap.

But it looks like her RC's didn't state musty or moldy at the time of the transaction.  I wouldn't return the credit. 

Date Posted: 5/27/2011 7:36 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't have touched that RC with a 10ft pole.  As soon as saw the length  I would have hit decline without reading it. It's trading used books. Not rare, valuable collectibles. 



Last Edited on: 5/27/11 10:35 PM ET - Total times edited: 1
Date Posted: 5/27/2011 7:41 PM ET
Member Since: 1/22/2011
Posts: 2,393
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If the book "went lost" didn't she already get a credit from PBS? If you refund one that would be two credits to her...

Date Posted: 5/27/2011 7:42 PM ET
Member Since: 1/22/2011
Posts: 2,393
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haha, Mary! You always keep it short and and sweet .

Date Posted: 5/27/2011 7:44 PM ET
Member Since: 8/30/2008
Posts: 2,207
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Me, too, what Mary wrote. The lengthy RC would spook me. The member's right to have it, but there's too much to worry about within it.

Gail

Date Posted: 5/27/2011 8:03 PM ET
Member Since: 8/5/2009
Posts: 7,973
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@Lori, when she marked it received from her transaction archive, the credit comes out of her account.

@pioneervalleygirl, I agree. I would have declined it because I had to work to understand it!

Date Posted: 5/27/2011 9:21 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:52 PM ET - Total times edited: 1
Date Posted: 5/27/2011 10:38 PM ET
Member Since: 1/1/2009
Posts: 1,924
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The book was postable when you mailed it.

A Moldy or Musty Smell does not make the the book unpostable, and the book does not violate her RC. She marked it in error and she should contact her tour guide to confirm this and so she can correct her error.

 I am dumbfounded as to her logic that she should get a credit back and there is no way I would accept an RC like that, specially with how she is now using it.

 I would go so far as to say that maybe you should contact the team as they can read the back and forth and see that the book is postable, both by rules here and her RC that was on it. I know they normally do not step in but I think that account should be looked at....  Not that what I think matters more than any others :)   Just bothersom that we have members who act like that. The bad apples so to speak.

Date Posted: 5/27/2011 10:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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One unresolved RWP won't really have any effect on your account. They look for a pattern of bad behaviour.  Not this was "bad behaviour" on your part.  Just that they realize that people will disagree on a book's conditon and that people will make false complaints.  I had one against me for sending the wrong binding when it was the requestor who ordered a different binding than what they wanted.  I sent the correctly listed book, they just weren't paying attention when they ordered.

 

 

Date Posted: 5/27/2011 11:38 PM ET
Member Since: 8/19/2007
Posts: 4,243
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I think I got a request similar to this one (might have been the same RC, don't know), but I do remember I turned it down, not so much for the length, but was more concerned that no matter what I'd have gotten a RWAP.

I'm with you on this one.  I don't think I would have refunded the credit either.  Pat

Date Posted: 5/27/2011 11:38 PM ET
Member Since: 12/28/2006
Posts: 14,171
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The fact that the book arrived over a month after being mailed, with the wrapper torn, would lead me to believe that both any damage and  the smell could easily be the fault of the post office.  +1  

Then there's the musty/postable issue.

I also agree with Mary . . . I'd probably decline that RC, too much chatter not enough clarification.  Plus the 'PM me' thing which was discussed at length this week (interesting too).



Last Edited on: 5/27/11 11:39 PM ET - Total times edited: 1
Date Posted: 5/28/2011 2:09 AM ET
Member Since: 2/2/2008
Posts: 742
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I wouldn't return no credit. And didn't she have the book and she forgot to mark it rec'd?  Looks like a RWAP car crash just waiting to happen.

Can she change her RC's in the middle of a swap gone bad?  Apparently SHE can, she did it from what I understand and read here.

Heck , a few more lines and her RC's would of been a short story.. lmbo......No thanks.....

Good luck Jeri

 

Date Posted: 5/28/2011 6:39 AM ET
Member Since: 9/8/2009
Posts: 614
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 "I dont usually ask for my credits back unless i strongly feel that there is a problem with the book."

This statement makes me wonder how many books she RWAPs. 

Date Posted: 5/28/2011 10:58 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:52 PM ET - Total times edited: 1
Date Posted: 5/28/2011 11:33 AM ET
Member Since: 1/10/2009
Posts: 332
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I'll bet the dog ate her homework a lot, too. ;-}
Date Posted: 5/28/2011 11:54 AM ET
Member Since: 1/30/2010
Posts: 8,378
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I would contact TPTB in this instance because she clearly admits why she marked it RWAP and that is clearly not cause for a RWAP.  I realize they don't normally get involved in RWAPs, but they may in this case.  They do not normally change a book type (binding type) either, but they have done it for me twice when the book type was simply wrong.  There are always those exceptions.  It can't hurt to try.

Date Posted: 5/30/2011 5:13 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:49 PM ET - Total times edited: 1
Date Posted: 5/30/2011 5:31 PM ET
Member Since: 12/31/2009
Posts: 3,995
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OMG Jeri! That is one crazy mega-wall of text there. I feel for you. Let's hope she gives it a rest already. 

Date Posted: 5/30/2011 6:10 PM ET
Member Since: 8/16/2007
Posts: 15,186
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I'd just walk away from the transaction and quit responding to her. The two of you do not agree on the condition of the book or there was some damage sustained in transit that she is seeing that you didn't. The transaction has been marked unresolved, there is nothing else left to discuss.

Please do not contact the Team about whether or not she marked a book RWAP when maybe she shouldn't have - I doubt they care. They don't become involved in individual transactions and they aren't going to get involved on whether Please do not send books that are mildewed/mold because of allergies.  could have been meant to include the smell of such things (which she appears to have meant for it to do). In the end it really doesn't matter, if you don't make a habit of sending bad books the unresolved RWAP will mean nothing (she is wrong - 2 marks against an account is not going to get it closed), if there is reason for them to look at your account, they will see everything that went on. Until the need arises they don't have time to look at transaction details unless it is obvious, admitted disregard to site rules (like the not marking the book received). I would only contact them if she refuses to let the situation go.

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