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Topic: 1st time asking for credit back

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Amy
Subject: 1st time asking for credit back
Date Posted: 8/29/2008 4:37 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Did I word this the write way? I certainly hope so.

I received the book you shipped to me, but I have to mark RWAP because the book is clearly stained along the sides of the pages, as well as on the pages. Because I cannot re-post this book I am asking for my credit back. I hope you can understand.

Thanks.

This is the first time I've done something like this, so I am hoping I didn't sound too... I dunno.

What do you think?

Date Posted: 8/29/2008 4:49 PM ET
Member Since: 8/13/2008
Posts: 13,147
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I think that sounds perfect. Not rude at all!

Date Posted: 8/29/2008 4:59 PM ET
Member Since: 3/4/2007
Posts: 4,564
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Not at all.  That's a perfectly reasonable PM; you stated the problem and asked for your credit back.  The only thing I would suggest for the future is to ask specifically for a reply and request that your credit be returned within a specified amount of time. 

Amy
Date Posted: 8/29/2008 5:09 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Thanks Colleen, I was so hoping I didn't sound mean. =)

Sandy - That is a really good idea, I will keep that in mind for the future. Thanks!

Date Posted: 8/29/2008 7:19 PM ET
Member Since: 5/23/2008
Posts: 12,776
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That sounds great. I got a book like that and asked for my credit back. She acknowledged that she knew about the problem, but wanted me to return the book.  At my expense I assumed??  I said forget it. But the book is still marked as RWAP. Don't know if that matters.  Good luck getting your credit back.

 

Anne

Date Posted: 8/29/2008 8:57 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<I got a book like that and asked for my credit back. She acknowledged that she knew about the problem, but wanted me to return the book.  At my expense I assumed??  I said forget it.>>

Anne--

If the sender wants the book back, they have to compensate you (cash or credits) for the postage too.  You don't have to send it back to get your credit back.  She sent a book she knew was a problem, then wanted you to send the book back (so she could repost it again)?  I'd write her again and cite the appropriate parts of the Help Documents. Per the Help Center:

Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

Cheers,

Catt

 



Last Edited on: 8/29/08 8:58 PM ET - Total times edited: 1
Date Posted: 8/29/2008 9:18 PM ET
Member Since: 5/23/2008
Posts: 12,776
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Catt, thanks for the info.  I received it over a month ago so I don't know if I should stir the issue up again.  She says she received the book in that condition, well I can't repost it like that and if it becomes a keeper, not sure I'd want to keep that copy either!  And its not wish listed anymore either. I still haven't read it.

 

Anne

Date Posted: 8/29/2008 10:56 PM ET
Member Since: 1/14/2008
Posts: 346
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I would also add that it is against the rules to post with stains

Date Posted: 8/29/2008 10:57 PM ET
Member Since: 1/13/2008
Posts: 1,728
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anne, you can always go into your transaction archive and mark that the problem was never resolved

Date Posted: 8/30/2008 8:23 AM ET
Member Since: 5/23/2008
Posts: 12,776
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Stephanie, what will happen if I mark it as not resolved? Have you done that before?

 

Anne

Date Posted: 8/30/2008 8:31 AM ET
Member Since: 5/23/2008
Posts: 12,776
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Ok I read it puts a mark on their account. I went ahead and did that.

 

Anne