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Topic: 22 Days to Respond to PM - Account not on Vacation Hold

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Subject: 22 Days to Respond to PM - Account not on Vacation Hold
Date Posted: 5/23/2008 1:25 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Glad I didn't keep waiting for a response and went ahead and contacted the PBS Team to cancel transaction since I didn't have the book. 

I had a book with a long WL, not sure what happened with it but, I didn't have it to send.  By the third person I had sent them a PM to accept the book so I could cancel and they wouldn't lose their place in line...I didn't get a response until now 22 days after the fact.  The account was never put on Vacation hold...

Date Posted: 5/23/2008 2:05 PM ET
Member Since: 11/13/2005
Posts: 510
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Hm.  That sounds odd.  The request should have timed out on them after 48 hours, vacation or no vacation. 

If you asked R&R to cancel the transaction during that 48 hours and they did, I'm not sure why the other member would send a response at all - I doubt I would have bothered if the request had already been canceled by the time I saw your PM, whether it was during the 48 hours or after 22 days.  Perhaps they were bored.

Date Posted: 5/24/2008 12:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Hmm. That's odd.  Like Bret said it's supposed to time out after 48hrs if it isn't accepted. 

Date Posted: 5/24/2008 10:58 AM ET
Member Since: 7/31/2007
Posts: 2,690
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well, yeah the book would have timed out if I hadn't of gotten the PBS team to cancel it...but, this person said..something to the affect that she was sorry she couldn't accept the book so I could cancel but, it wasn't available anymore...

Guess my point is to remind folks if they aren't going to be accessing their account please please please put it on hold.