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Topic: 3 Books Not received in last month

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Subject: 3 Books Not received in last month
Date Posted: 10/31/2011 4:43 PM ET
Member Since: 6/8/2006
Posts: 13
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Anyone else having a problem with books not being received?  I have really good mail service and order things online frequently and am not having problems with anything but PBS books that are mailed without DC.  I do order 5 or 6 books every month but the ratio of books not received seems really high.  I think before this, there have only been 2 or 3 books lost in the mail since I joined several years ago.

 

Jane



Last Edited on: 10/31/11 4:46 PM ET - Total times edited: 1
Date Posted: 10/31/2011 5:04 PM ET
Member Since: 2/13/2007
Posts: 2,272
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I would check with your local post office -- tell them of your concerns. I mail and receive a lot of books and I have not had any problems at all.

Date Posted: 10/31/2011 5:08 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Jane - I would also check with the senders. Sometimes, senders mark their books mailed and never mail them so I would check first to make sure the books were mailed in the first place.

If they were mailed...how's the weather where you live? If there has been a lot of rain, storms, etc. maybe that's delayed the mail service.

 

Date Posted: 10/31/2011 8:26 PM ET
Member Since: 7/7/2007
Posts: 4,815
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There are some details on what to do in the Help Center document titled, "A book I requested is lost in the mail.  What now?"  (just search for "book lost", without the " marks)

You do want to follow up on this, because a pattern of lost books can cause PBS to look at your account as well, not just the sender's, so you want to be sure any potential issues at your end are checked out and resolved.

Date Posted: 11/1/2011 10:09 AM ET
Member Since: 6/8/2006
Posts: 13
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We are having good weather - no storms.  In fact we are in a drought.  I guess the strangest part of this to me is that I have ordered quite a bit of quilting stuff online lately and none of those packages got lost - only these 3 books.  I have probably gotten 10 packages a week for the last month and everything has arrived in a timely manner.  Plus, I have gotten quite a few PBS books this month that were fine.  There is one book out there that is still within the time limit but only by a day or 2 and I am thinking of marking it received just because I don't want to get in trouble with PBS for having too many lost in the mail books.  I would rather lose the credit than lose my account

Date Posted: 11/1/2011 11:43 AM ET
Member Since: 7/7/2007
Posts: 4,815
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<<I am thinking of marking it received just because I don't want to get in trouble with PBS for having too many lost in the mail books.>>

Except that in doing that, you're not really getting to the root of the issue, such as did the book even get mailed?  Was it delivered to a neighbor? etc.  

Date Posted: 11/1/2011 12:28 PM ET
Member Since: 1/17/2009
Posts: 9,860
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I am thinking of marking it received just because I don't want to get in trouble with PBS for having too many lost in the mail books.  I would rather lose the credit than lose my account 

Well, I wouldn't do that. If they think your account is suspicious, they will contact you and you can explain.

I would try to figure it out from the post office end.

Date Posted: 11/1/2011 1:35 PM ET
Member Since: 8/26/2006
Posts: 9,336
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I agree with the people up above who said the first step is to contact the sender with a "The book hasn't arrived yet.  Looking forward to receiving it.  Has it been returned to you, by any chance, or do you have any info on it?"

Date Posted: 11/1/2011 6:50 PM ET
Member Since: 12/10/2009
Posts: 2,490
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Here in Va. at one of the hubs for sorting mail there is an on -going investigation about undelivered mail, because of customer complaints. If no one complained the mail would have just sat there.

Date Posted: 11/2/2011 7:31 AM ET
Member Since: 4/7/2008
Posts: 15,690
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I definitely wouldn't mark received a book I haven't gotten. The Team is very reasonable and they wouldn't cancel your account without following up with you, specially if you have been a good member for 5 years!

I'd say contact the members first, hear what they have to say and then follow the process outlined in " A book I requested is lost in the mail. What now?" in the Help Docs.

 

Date Posted: 11/5/2011 1:44 PM ET
Member Since: 12/28/2008
Posts: 9
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Last Edited on: 1/26/16 12:01 PM ET - Total times edited: 1
Date Posted: 11/15/2011 6:08 PM ET
Member Since: 1/29/2010
Posts: 4
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As previously stated I would politely ask the sender(s) if the books were mailed.  In the time that I've been a member I've only had one book ("sent" to me) go missing yet when I asked the sender I never got a response.  My guess is if you can't respond you didn't really send it wink

On another note however I had asked my husband to mail our HOA payment and couldn't figure out why it wasn't clearing my account - I asked and it was still in his car angry  Maybe something similar happened in this case.

Date Posted: 11/15/2011 6:13 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Rebecca, if your sender didn't respond to your pm, you can forward it to TPTB after 7 days.  Problem swaps are the only time a member is required to respond, so if you contacted another member about a lost book they are supposed to reply.

Your experience with DH and HOA...we've had reports of that happing with books blush  found under hubby's car seat several weeks later.

Date Posted: 11/15/2011 6:21 PM ET
Member Since: 1/29/2010
Posts: 4
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Denise - the "lost" book worked out - I got my credit back with no problems - things like that are why I absolutely LOVE this site

Date Posted: 11/16/2011 7:27 AM ET
Member Since: 8/10/2005
Posts: 4,600
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The others have given great advice. I would not mark them received either--keep in mind that they are going to look at your record over the course of the whole time you've been here, so a blip in the lost books for a short time shouldn't cause problems. Things at PBS tend to happen in streaks, in my experience. I've had very few problem swaps or lost books over the years, but I notice when I do have them, they seem to happen in groups...I'll have no issues for months and then a couple of issues within a couple of weeks.

I find it interesting too that none of the people who sent those lost books have contacted YOU to ask if the books arrived, perhaps because they KNOW they never sent it, or sent it very late...books DO just go lost, but most of the books that never made it to me appear to have never been sent and the people sending them no longer have accounts. I would do as suggested and send a polite PM asking if the book was sent when it was marked mailed, as you would like to contact the post office about trying to track it down if so, and you would like to know if you need to order another copy or just expect it to arrive late. If they don't respond let PBS know and perhaps we can weed out a few more bad traders.

Cheryl

Date Posted: 11/16/2011 8:14 AM ET
Member Since: 4/28/2009
Posts: 9,662
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Nope, not in a long time.  Problem of late is people sending beat up books.

Tina D. (tinad) - ,
Date Posted: 11/16/2011 9:38 AM ET
Member Since: 4/8/2009
Posts: 350
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I have also had 3 WL books go "lost" in the last few weeks (but I've received other books).  I've been a member for over 2 years and prior to this, have only had one book go missing.  Not one of the senders contacted me to see if I had received them, either. 

What's kinda funny, is one of the WL books that went "lost" has now been offered to me - by the same sender as before!  It's been a couple of days and still waiting for her to accept it.  So we will see what happens with that one.  I really want to contact TPTB just to let them know but I won't.

Date Posted: 11/16/2011 12:03 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree Cheryl, there's an interesting difference between the number of books I know I've mailed that have gone lost vs. the number reported mailed to me that have gone 'lost'.  I suspect those numbers should be fairly equal, but the number reported lost enroute to me is actually 4 or 5 times higher than the ones I've mailed out.  There are legitimate books lost by USPS, but they are blamed for quite a few more than they actually loose.