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Topic: Not able to mark received with a problem?

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Subject: Not able to mark received with a problem?
Date Posted: 2/26/2008 4:02 PM ET
Member Since: 10/6/2005
Posts: 10,667
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I sent a book I ordered on PBS to a swap buddy. She PM'd me to let me know the book arrived in really poor condition and that it was obviously not a post office error. I went to mark the book received and I was not given the option to mark it received with a problem. Has this option never been available when having a book sent to someone else, or is this something new? I'm kind of frustrated about this since it really stinks that a book intended as a gift turned out to be an unpostable.

Date Posted: 2/26/2008 4:10 PM ET
Member Since: 1/8/2007
Posts: 8,139
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It's not possible to mark RWAP for books that are sent to a 3rd party. Sorry... :(

Date Posted: 2/26/2008 4:14 PM ET
Member Since: 9/24/2005
Posts: 205
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Don't know if its new but heres what the HC says to do-

 

If you do not see the There is a problem with this book when you mark a book received, that means that you requested this book to be sent to an alternate address (not the address on your account).

  • This is part of the system--books sent to an alternate address will not have the "problem" option. 
  • The system presumes that an alternate address means an alternate recipient, and that you will not be examining the book yourself.

If a book you requested to be sent to an alternate address is received with a problem:

  • Use the Comments box on the bottom of the Book Received page to note the problem(s) with the book.
  • You can still contact the sender as described in There is a problem with a book I received!, to discuss this book and to ask for a credit refund if it is warranted.
    • You can write the PM to the sender in the box at the top of the Book Received page
    • You can contact the sender after that (if you did not use the text box at the top of the Book Received page when marking the book received) from the Completed transaction in your Transaction Archive.
  • Comments put into the text box on the survey will be reviewed if there is a problem with a sender's account, even in books that were not classified as problem transactions.