Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: About my "lost" book

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: About my "lost" book
Date Posted: 2/23/2009 8:10 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

that I posted about earlier in the day....

I got my headache to turn down the intensity so I looked for and found the other one I got after the first one went missing in the mail.  I've gone to the HC's to try to look to see what to do about this.  Can't really find what I should do.  It is a WL book.  And the one I got today is postable.  The sender didn't get PBS postage or DC.  Did she ever get her credit back?  I don't have any idea of who or what to do about this since there is no button now in the Transaction File to help me.  Do I just send a PM to the Contact Us  so PBS gets the credit back or to give the sender the credit back?   It seems awfully complicated now.  And my migraine is getting worse again - so I'm not going to go reading the HC's any more tonight!  Help!!

Ruth

Date Posted: 2/23/2009 8:14 PM ET
Member Since: 8/18/2005
Posts: 7,977
Back To Top


Last Edited on: 10/3/10 7:24 PM ET - Total times edited: 1
Date Posted: 2/23/2009 8:30 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Yes, I received today a book lost in the mail - declared so 09-28-08.  I've checked my Transaction Archive and there is no button there now.  Putting my cursor over the big "?" just says "no button".  So that's why I want to know how to go about doing this.  I can get the details, but nothing there helps - a PM blank comes up but doesn't tell me who it goes to.  That's my quandry.

Ruth

ETA - have to go take meds and lay down for a while... will check back later!  Thanks!



Last Edited on: 2/23/09 8:33 PM ET - Total times edited: 1
Date Posted: 2/23/2009 8:47 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Hmm.  Maybe they didn't mark it mailed and so now it won't let you mark it received. 

What's the postage date?  Was it mailed on time or not very late (within a few days of when it would have timed out)?  You could just buddy the person a credit and repost the book.  If they used PBS postage or DC then they got their credit even though the book went lost.  You also got a credit back when the book went lost. 

Date Posted: 2/23/2009 9:43 PM ET
Member Since: 8/18/2005
Posts: 7,977
Back To Top

 



Last Edited on: 10/3/10 7:23 PM ET - Total times edited: 1
Date Posted: 2/23/2009 9:48 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

The book did get declared lost and the sender didn't use PBS postage or DC so I'm not sure what happened with them.  Unfortunately, there is no postmark on it - but the postage was bought at the PO - I've not seen a stamp like this one - flag and Statue of Liberty printed on the paper with the amount of "US postage media mail postage" (printed on the stamp) listed as $2.23.  I ordered it on Sept. 1 and it was marked mailed on Sept.2.  On Sept 28 it was declared lost.  I waited about 3 weeks and then another book was offered to me which I did receive.  So I have 2 now and since after a period of time I went back and said I never got it - the button that should take me to the regular survey is not there.  There are no links for reporting the book as being finally received.  Did the sender lose her credit?  I got mine back and then spent it on the 2nd book.  I don't want the sender to have a black mark, etc.  I'm certainly wiling to give them their credit if they didn't get it back (no PBS postage, no PBS DC). 

This all happened when the hurricanes were hitting TX and LA last fall and 2 books from TX went missing.  I figured the hurricanes played a big part in that.  I have had 6 books requested by me declared lost during my tenure here - 3 (including this one) never showed up.  2 were never sent because the member dropped out of PBS because her husband lost his job and account is closed.  1 was a book that was sent to the wrong member and never sent to me.  The only reason I'm concerned is because this member might never have gotten her credit and has a problem on her record because of the lost book.  One other book from TX during this same time period was lost and never came. 

so what's the best way to proceed?

Ruth

 

ETA - This member's oldest postdate for a book on her shelf is in March, 2008.  She's put a few new books on her shelf as recent as 2 weeks ago.  She has nothing on her WL.  Her bookshelf has 76 titles.  So I can see that she's posted books every few weeks since she joined and must still be here.  The book I got was wrapped very well in PBS wrapper with no damage but is scuffed up and dirty on the abundance of tape lavished in the wrapping of this book.  I just want to do the right thing.



Last Edited on: 2/23/09 10:02 PM ET - Total times edited: 1
Date Posted: 2/23/2009 10:15 PM ET
Member Since: 10/23/2005
Posts: 7,719
Back To Top

Ruth,

You can send her a PM, she can check her Transaction Archive also, to see if she has the credit. The Credit Registry only goes back 2 months, so it wont be on there. You could also gift her a credit, and tell her it finally came. And leave it to the credit karma faeries to figure out.

Mostly though, it is ok to go take care of you for tonight and then take care of it tomorrow when you feel better.

Down with Headaches!

Cheryl

Date Posted: 2/23/2009 10:36 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Hi, Cheryl!  Thanks Cheryl - I can always count on you!  ;D

Ruth

Cathy A. (Cathy) - ,
Date Posted: 2/24/2009 11:41 AM ET
Member Since: 12/27/2005
Posts: 4,124
Back To Top

If you removed the button, then there's no way to mark the book received and the sender did not get a credit. Senders do not get credit for lost books unless they use PBS Delivery Confirmation or Printable Postage.

Since you did get the book, and you don't have any reason to think it was mailed after the system marked it lost, then you do have to give the sender a credit. You can do this by clicking on her name in your Transaction Archive to get to her profile and then clicking the Give Credits button at the top of the page. You should probably also send her a PM so she knows what happened here.

With all the new privacy controls, I'm not sure if there's a way to hide the bookshelf and if that might also hide the Give Credits button. If you are not able to find the Give Credits button, use the Contact Us link at the bottom of the page to send a feedback message and ask the PBS Team to help you give a credit to this member.

Date Posted: 2/25/2009 12:15 AM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

I sent her a PM about it saying I was cleaning up unresolved situations and did she get her credit or what.  I'd already gotten another book with that title so if it hadn't been postable I wouldn't have been concerned about it.  She responded that she didn't remember and assumed she'd had to eat the credit.  I PM'd her back and buddied her the credit.  I've had lots of good advice and help - thank you so much everyone - epecially Cheryl

Ruth

Date Posted: 2/25/2009 9:45 AM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

I don't mind giving credits even for late books the rules say I don't have to mark received, as long as it's reasonable to do that.  I'd like for it to be for a good reason though.  An accident or hardship of some kind - like a late mailing due to a hurricane or power outage; I could certainly be understanding about that, since I've been there myself.  If the book is in good condition & you can post it & pass it along to someone else, then I don't see anything wrong with doing that if you want to.  It can be argued that you have to pay the postage cost to pass it along & get that credit back, and that's certainly vaild.  If a book has a good chance of being requested right away though, I usually feel I can afford to be gracious to someone who made an honest mistake or has been in difficult circumstances.  I do have one that I got yesterday & consider questionable though, and I'm still deciding what I will do about it.  It was a WL book declared lost on the 8th, and went back on my WL.  A buddy offered it to me and I accepted it and then received it about 10 days ago.  Then I just got this late mailed copy yesterday.  Here are the details from my TA:

Request Date: 1/7/2009 7:44 PM ET
Alternate Date: 1/14/2009 11:00 PM ET
Wrapper Printing(s):

* 1/9/2009 9:40 PM ET


Date Mailed: 1/13/2009 1:49 PM ET
Date Canceled: 2/8/2009 3:11 AM ET

This thing came wrapped in two plain sheets of printer/copier paper with the sender's & my address hand written on it.  They'd also written "Paperback Swap" in several places on the wrapper.  It has a PO meter strip on it dated the 20th of this month & was sent 1st class:P  It's pretty obvious that's when it finally got to the PO.  Who knows what exactly happened?  It could have been due to some sort of family harship or emergency.   All I can be reasonably sure of is that all evidence (it was clean & the wrapper still white, and that meter strip is the only postage that was on it ) indicates that the sender mailed it over a month after they marked it mailed.  From my end, it's annoying, because I'd like to give her credit for mailing this book, but there's no way around the fact that I waited more than long enough for the book, didn't jump the gun on reordering, and shouldn't have to spend a credit for a book I don't want or need and she clearly should not have sent.  It's really annoying that people will go ahead and do that, especially without contacting you first, and surely knowing the request had been cancelled for going on two weeks.  Hand-written labels could mean anything, but that includes not being able to pull it up in the system because it's no longer available for printing:P  On the other hand, it's a nearly new book.  I mean, it's a very nice looking copy, and it's still on WL, by the way, so I can get a credit for it pretty much right away if I posted it.  And I hate the idea of spending the postage money to send it back to her.  My postage budget is not unlimited here, and it's annoying to be thrown into a moral quandary because of someone else's inconsideration.  I guess the only thing I can do at this point is message her and try to figure out what happened, but what a pain:P

Date Posted: 2/25/2009 12:28 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

The only thing that occurs to me, Kim, is that she (your sender) sent it out, it got returned to her, she re-mailed it.  That's being optimistic, I know, and you are right about encouraging bad habits like being rreally late and not following the rules, etc.  The note I got from my sender indicates that she really did send it out as recorded.  I mentioned the hurricane that hit TX at that time and she said that she wouldn't have been affected by a hurricane (way out in west TX).  But I figure that more than likely the book might have gotten caught up in a stalled situtaion when it went through Dallas - I don't think it would have gone through Houston.  It's all very bizarre.  But everything is okay with me about it.  No real loss since it is a WL book with 13 people on the WL.  I put it up and it was taken immediately - no waiting around for timing out problems - so I'm not out anything really.

Cheryl - thanks - I'll get back to you.

Ruth

Date Posted: 2/25/2009 1:47 PM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

Well, if she did send it out on time & it got returned, she had to have repackaged it to send it back out, and that's really where she should have stopped & contacted me first, or at least checked the help docs to see what she should do.  I can't speak for the book itself, but this packaging didn't make 2 cross country trips:P  I've never seen anything that's been sitting in a dead letter heap or gone back & forth at least once & looked as pristine as this packaging did.  It didn't even have much tape on it and no plastic at all - not that that would make any difference on the outer packaging anyway.  It may even be possible that she just sent it as a gesture because she felt bad about not mailing it.  I'll have to contact her to find that out & I'm not looking forward to it.  I'm a sucker for a sob-story, and if she has one, she'll probably be getting a credit from me:P



Last Edited on: 2/25/09 1:48 PM ET - Total times edited: 1