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Topic: Accidentally marked a non-sent book as "received"

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Subject: Accidentally marked a non-sent book as "received"
Date Posted: 10/22/2011 11:48 AM ET
Member Since: 8/19/2010
Posts: 2
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I accidentally marked a book that the transaction was canceled for last year as "received" this morning, and it has deducted money from my account.  Any suggestions on how to fix this????

Date Posted: 10/22/2011 11:56 AM ET
Member Since: 2/5/2007
Posts: 30,800
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I don't think there IS any way to fix it. 

You can send in feedback using the "contact us" at the bottom of the page but I doubt if your mistake will be fixed.  Never hurts to ask.

Date Posted: 10/22/2011 12:34 PM ET
Member Since: 10/22/2009
Posts: 1,452
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You might try PMing the person you accidently sent the credit to (should be able to do this through your transaction archive) and explaining what happened.  I know if this happened and I was on the other end, I'd promptly send you your credit back.

Date Posted: 10/22/2011 2:47 PM ET
Member Since: 1/17/2009
Posts: 9,857
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Yes, I would PM the other person as well, and ask for the credit back.

Almost everyone here would be willing to fix it for you (if they were on the other end of the transaction).



Last Edited on: 10/22/11 2:48 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 10/22/2011 5:25 PM ET
Member Since: 12/27/2005
Posts: 4,135
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The help doc for this situation is:

I accidentally marked a book received!

If you marked a book received accidentally from your Transaction Archive:

  • You may have thought that the Transaction Archive is the place to mark active incoming books received, but it is not.
    • The Transaction Archive shows ALL past transactions, including those that were declined by the sender or never mailed.
  • To ensure you are marking the correct book received from the Transaction Archive in future:
    • sort the Archive by  Requested by Me - All - Title - Descending
    • Scroll down to find the title of the book
    • There may be multiple transactions for the same title (lost, canceled, successfully completed)
    • If there is a green checkmark on one of the transactions for this title, that means you marked one copy received already.
      • If you did not get a second copy of the book, you do not need to mark another copy received.
    • If there is no green checkmark on any of the transactions for this title, and yet you received a copy of this book:
      • Compare the sender's name and state of origin on the right side of the transaction with the information in the return-address area on your package to determine WHICH copy was received
    • If there is no transaction for this title at all on your Transaction Archive
      • Click My Account in the top of the site, and then click the En Route to Me tab to see if there is an ACTIVE transaction for the book
      • If there is, you can mark the book received from the ACTIVE transaction.
        • The Transaction Archive shows only past transactions.
  • If you marked a book received accidentally from your Transaction Archive you should contact the sender about this
    • You can use the PM button on the transaction to send a Personal Message
    • Explain what happened; the sender can return the credit following the instructions in How do I give credits to other members?
      • Your PM should be clear. Here is some suggested text:

    "I accidentally went into my Transaction Archive and marked the book [insert title of book] received from you.   I actually got it from another member--I see now that you didn't reply to this request and did not send me the book.   When I marked your copy received, it took a credit from my account and gave it to you. Could you please return the credit to me?  I would appreciate it.  The instructions on how to do this are in the Help document "How to give credits to other members" in the Help Center if you need them.  I am very sorry for the inconvenience, and thanks for your help with this!"

      • For a lost book that you marked received, the PM would be a little different: replace "-I see now that you didn't reply to this request and did not send me the book" with "I never received the copy that you marked mailed."
    • If you do not get a PM response in a week, you can contact us; we will help you from there.  We do ask that you try to correct this error first yourself, though, and we will not be able to help with a second error of the same kind.  After reading the information here, you should not have this problem again.

If you mark a canceled (or lost) transaction received from your Transaction Archive, a credit will be deducted from your account.

  • When you do this, you are telling the system that you got THAT COPY of the book FROM THAT SENDER, and need to pay a credit for it, since you did not pay a credit for that copy from that sender (canceled and lost transactions do not take credit from the requestor).
  • For instance, take the example of a Canceled Transaction:
    • When you request a book, the credit is deducted.  If that transaction is canceled, either
      • (1) your request is passed to a new sender (this will happen if there is another available copy of the book when the transaction cancels), and the new sender gets your credit when the book is marked received, or
      • (2) your request is canceled (if there is not another copy of the book available at that time), and you get your credit back.
    • If the canceled transaction resulted in scenario #1, then you paid your credit for one copy of the book (from the new sender), and if you then go and mark the canceled transaction received too, you are telling the system that you got 2 copies of the book and want to give a credit for the other copy.
    • If the canceled transaction resulted in scenario #2, then you never paid a credit for this copy of the book, and if you then go and mark the canceled transaction received, you are telling the system that you did get that copy of the book from that sender, and want to give a credit for it.
Date Posted: 10/23/2011 10:27 PM ET
Member Since: 8/19/2010
Posts: 2
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Thank you all so much for the answers--I have already contacted one of the reader via PM, and will try the other one as well!!  Thanks again for your time!!