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Topic: Account suddenly not on hold,

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Subject: Account suddenly not on hold,
Date Posted: 4/24/2012 2:43 AM ET
Member Since: 6/28/2006
Posts: 13
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My last transaction was in December of 2010. My account was suddenly taken off of hold and my credits got this message: Guaranteed Credits withheld in account with high loss rate. I don't know how many credits I had, probably none. Now I have negative 19. I guess there is no use in ever coming back as I am not going to pay for 19 credits that I have no idea why they were deducted on 4/22/2012 for.

I spent the last year dealing with my father's death, and estate. Before that I had burnt out on the site, and some of the people I had to deal with. Is this some creative bookkeeping? WTH?

 

Date Posted: 4/24/2012 2:45 AM ET
Member Since: 6/28/2006
Posts: 13
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Date Details Adjustment Balance
4/22/2012 10:10 AM ET
  • Action: Guaranteed Credits withheld in account with high loss rate
-19
-19

 

Date Posted: 4/24/2012 3:34 AM ET
Member Since: 12/31/2009
Posts: 3,995
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This is something that you'd have to ask the site admins about, as they're the ones that would have the answers you're looking for. There's no way anyone here in the forums could know what the problem is.

You can contact them by clicking the contact us link.

Date Posted: 4/24/2012 6:52 AM ET
Member Since: 8/23/2007
Posts: 26,510
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A high loss rate would suggest books that never arrived and sent with PBS postage where the credit was given to you when you marked mailed.  Seems odd that they would do it over a year after your last transaction.  Unless you had recent timed out requests which caused them to look at your account.  Did you mark some books mailed and then never mail them because you caught up with your father's death & estate?

I would at least contact PBS about this especially if you know you did nothing wrong.
 

Date Posted: 4/24/2012 11:42 AM ET
Member Since: 8/19/2007
Posts: 4,271
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A year or so ago, I sent a book out and it never was marked received.  I know that happens.  Then about 6 months later, I received the credit for it, and when I went to send a PM to the requester, that account had been suspended.  Don't know if that person received a lot of books and never marked them or if a lot of books to that person went 'lost' and PBS put the account on hold/suspension. 

I'd check with PBS though, as others have said, to see if there is an error or if it actually was something that you overlooked during the crisis time.  Good luck.  Pat

Date Posted: 4/24/2012 2:23 PM ET
Member Since: 8/16/2007
Posts: 15,194
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It does sound like the system is attempting to recoup credits from the Credit Assurance that appeared to not have been mailed because of a high loss rate on the account. Credit Assurance is only good on accounts with a good sending history. The only way to straighten things out is to talk to the PBSTeam about it.

You can also tell how many credits you had before the action by following the activity in your Credit Registry where you copied from. Immediately before that line the balance would have been 0, but you can look back and see what else happened in the account that might have triggered this action.

Hopefully life is getting better for you these days.

Date Posted: 4/24/2012 4:48 PM ET
Member Since: 4/2/2009
Posts: 7,620
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Last Edited on: 8/22/12 1:47 AM ET - Total times edited: 1
Date Posted: 4/24/2012 5:08 PM ET
Member Since: 10/26/2008
Posts: 9,884
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I found this in the help docs: 

If a high loss rate persists on any account after we have discussed this with a member, this will jeopardize membership.  Books need to get where they are going on PBS, and the USPS rate of package loss is really low--a high outgoing (or incoming) loss rate can almost never be blamed solely on USPS.  If a sender wraps well, uses the correct address and amount of postage and mails promptly, more than 99% of her packages will arrive at their destinations.

It sounds like what might have happened (and I don't know if this is the case) that you mailed books with PBS DC or PBS postage and at least 19 of them didn't reach the recipient.  PBS usually contacts members regarding their membership status, so you might want to check your spam folder to see if it was misplaced.  I would also contact the administrators as suggested earlier.

Date Posted: 4/24/2012 5:30 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I would just add that you might want to check your club communications from your main account page.  IF you missed an email, it will also be there.

Date Posted: 4/26/2012 3:25 AM ET
Member Since: 6/28/2006
Posts: 13
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I did use DC mailing back when I did send them. I had the account on hold, and suddenly I have a ton of wish list books showing up in my junk mail file. I don't know why the sudden -19 as I am certain that almost every book I ever sent made it to sender. There was one that was delivered that the person marked not recieved. All that was 2 years ago. My credit registery only shows the cut and paste I show above. There is no past on it.

 

Date Posted: 4/26/2012 3:35 AM ET
Member Since: 6/28/2006
Posts: 13
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Never mind, I just put in a request to close my account. I have only swapped 381 books, and I do see that some did not make it to sender inspite of the DC. I dont' know why anyone would think that I would pay for postage and DC on all my books and then not send them. It would be cheaper to buy credits.

Thank you for the help though. I will be buying my books from Powell's from now on I guess.

Date Posted: 4/26/2012 10:58 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe your vacation hold ran out. If you had WL books on autorequest that were mailed and then not marked recieved-this might have flagged your account.  Did you change address during this time? Media mail isn't forwarded. ETA: the credits would have been refunded when the books went lost and then so many lost books would have flagged the account possibly causing them to take back those credits and give them to the senders.



Last Edited on: 4/26/12 11:07 AM ET - Total times edited: 1
Date Posted: 4/26/2012 1:08 PM ET
Member Since: 8/25/2009
Posts: 699
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Media Mail is forwarded, if the addresee has filed a Change Of Address form.  It is forwarded Postage Due, like other Package Services mail (Parcel Post, for example).

Date Posted: 4/26/2012 1:34 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Melanie, when you refer to Credit Assurance, are you talking about quick credit and/or PBS postage? 

Yes. The Credit Assurance is that you get your credit even if the book doesn't make it. But if there is a very high frequency of PBS postage not ever getting scanned, that could become a problem and the Credit Assurance could be lost.