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Topic: Account Suspended Or Closed

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Subject: Account Suspended Or Closed
Date Posted: 2/8/2014 5:46 PM ET
Member Since: 4/6/2008
Posts: 1,036
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I  had a wishlist book come available to me 3 days ago and waiting on the member to accept.. On the member's page: "This account is currently suspended or closed."  So, how did the member post a wishlisted book if their account is closed?  If they put their account on Vacation Hold wouldn't it say on vacation hold?  I know it will rollover to the next member, but just curious.

Cathy A. (Cathy) - ,
Date Posted: 2/8/2014 6:06 PM ET
Member Since: 12/27/2005
Posts: 4,145
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If the member had several requests time-out after she posted the book you've requested, then her account could have been automatically suspended.

She also could have written in and asked to have her account closed after posting the book, and the team forgot to cancel the request when they closed the account.

Date Posted: 2/8/2014 6:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Or they had multiple complaints or some other issue that caused PB S to suspend the account until they get a response. 

 

Date Posted: 2/8/2014 7:20 PM ET
Member Since: 4/6/2008
Posts: 1,036
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So, I wonder if I contact PBS if they will cancel the request from their end so I will be #1 on the wishlist again.

Date Posted: 2/8/2014 10:21 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes, that would be a good reason to contact PBS admin.  Mention the senders account is suspended (include transaction number) and would they please cancel the transaction so you may return to your former wishlist position.



Last Edited on: 2/8/14 10:22 PM ET - Total times edited: 1
Date Posted: 2/8/2014 10:42 PM ET
Member Since: 4/6/2008
Posts: 1,036
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Well, that was fast.  I contacted PBS 2 hours ago, and they already cancelled the transaction, and I am back at #1 on the wishlist.