Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Accusation

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Accusation
Date Posted: 9/23/2010 11:23 AM ET
Member Since: 6/10/2008
Posts: 28
Back To Top

I received a personal message late last night and opened this morning and not sure on what do do. HELP!

I received a book on 9/22  and marked it received 9/22 and sent a personal message saying.

"Thank you very much. Looks like a very sad but good book."

This is what sent back to me

"It was a sad story. Hard to belive people live like that.

I mailed the book this morning, but just so you know, you should not report that you recieved the book until you do recieve it. Probably not all people are honest.

I hope you enjoy."

I sent this back.

Hello
I did receive it. I am looking at it right now. To prove it. You put a typed out note saying. "Thank you for ordering my book. I hope you enjoy it as much as I did!"
I would never report a book received before I opened it and inspected it.
I am sorry but you must be thinking of someone else.

 

I have been a member since 6/10/2008 and never had this happen. Do you think I handed it ok ? What should I do next or just wait and see what she sends back.?

 

 

 

Date Posted: 9/23/2010 11:26 AM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

I don't think it was an accusation.  I think the person just assumed that there is no way you could have received it that quickly, and suggested you protect yourself by not marking it received until you had the book in your hand.  I would just let it go.

Date Posted: 9/23/2010 11:27 AM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

I think you handled it fine.

Did you happen to have marked the wrong one received maybe? If you ordered it and it rolled over to a new sender because the first didn't mark it mailed, you could have received that first sender's book which would explain how you got it the same day she (as the second sender) mailed it. Check your transaction archive and see if there is another order for the book that got cancelled because the first sender didn't mark it mailed. You don't have to mark that one received as it wasn't your mistake, but it could explain why she thinks you haven't received her book yet.



Last Edited on: 9/23/10 11:29 AM ET - Total times edited: 1
Date Posted: 9/23/2010 11:34 AM ET
Member Since: 2/13/2007
Posts: 8,411
Back To Top

This is probably what happened:

You ordered the book.  1st sender mailed but forgot to mark it mailed.  Order moved on to 2nd sender (the one you got the PM from) who sent it out and marked it mailed.  You got s 1st senders book and marked it Received, giving 2nd sender credit.  From the Help Center:

These are the possibilities:

  1. You submitted one request, and the first sender did not mark the book mailed, but did mail the book.

  2. You submitted one request, and the first sender canceled it by mistake, but still mailed it.

  3. You submitted two requests for the book, to two different senders

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process.

    The bottom line here: always mark your books mailed, so you don't become Sender #1!

 

Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.


In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.

Scenario #3:  If you requested a book from one sender, and then another copy from another sender, you must mark both copies received when you get them. *see the one exception to this below

  • How this happens:

    • You order a book, and then submit another order for it.
    • You re-order a book that was declared lost in the Mail, and both copies arrive
      • Because "lost" can sometimes mean "delayed en route to you", we recommend not re-requesting a Lost book until it has been Lost at PBS for 2 weeks.
      • You must mark a "lost" book received when it arrives.  To do this:
        • Go to  your Transaction Archive:
          • place your cursor over My Account in the toolbar at the top of the site
          • Click Transaction Archive in the menu that drops down
          • you can also click the link 'Transaction Archive" from the My Account page
        • Scroll down to see the Lost transaction for this book.
          • Check the sender name and Details to be sure it is the correct transaction
          • There are sometimes several canceled transactions for one title
        • Click on the transaction
        • The usual Book Received screens will come up from there.
        • When you mark the copy received, the credit is taken from your account and given to that sender.
    • You order a Wish List book, and you are offered another version from your Wish List while the first version is still en route to you:
      • This is an individual choice: members will often request the second version, because they don't have the first one yet, and they want to be sure to get at least one copy of the book
      • If you do this, you must mark both copies received when they arrive; just repost the extra copy.
    • You request a book through both Box-O-Books and using a credit.
      • In this case, of course, you must mark both transactions received.
  • *There is an exception for late-mailed books:
    • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
    • was already declared Lost at PBS before it arrives, and
    • you re-requested the book after it was declared "lost in the mail"  and
    • you end up with 2 copies, THEN
    • you do not have to mark the late-mailed-without-notice copy received.
      • Note: the late mailing must be confirmed- either the sender has told you this or the postmark on the package confirms it.  Sometimes Media Mail takes a long time, so a late-arriving book cannot be presumed to have been mailed late.
    • The rules governing late-mailing are:
      • If a sender wants to mail a book that has been declared Lost at PBS already she needs to contact you with a Personal Message asking you to confirm that you still want the book from her, and
      • You would need to have confirmed that you still wanted her copy of the book in a Personal Message in reply to hers before she mailed it.
    • The bottom line: If a sender sends a book late without getting confirmation from you that you have not gotten or requested another copy in the meantime, and you end up with two copies of the book, the sender has made the mistake here.  In this case (and ONLY in this case) you are not obligated to mark the lost book received (nor are you obligated to return the extra copy). 
Date Posted: 9/23/2010 11:39 AM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top

I'm with Mary, sounds like you are getting two copies.

Date Posted: 9/23/2010 11:54 AM ET
Member Since: 6/10/2008
Posts: 28
Back To Top
I looked over Transaction Archive. Only the transaction I listed above is listed.
I looked up transaction details and this what it said.
 
 
Mailed From: NH
Mailed To: NM


Request Date: 9/15/2010 10:03 PM ET
Date Accepted: 9/15/2010 10:09 PM ET
Wrapper Printing(s):

  • 9/15/2010 10:16 PM ET


Date Mailed: 9/16/2010 9:40 AM ET
Date Received: 9/22/2010 5:58 PM ET

 

It is the same person I received the book from. Nothing canceled.

I had only one book on my account list to be marked so it was not a book I marked by mistake.

I looked at the postmark and it is Sep 16 10

She just must be thinking of someone else.

 

Thank you EVERYONE for your help. I am going to drop it unless I receive another message.  I will post it here if I do.

 

 

Date Posted: 9/23/2010 12:03 PM ET
Member Since: 6/10/2008
Posts: 28
Back To Top

Oh one more thing. It has a Delivery Confirmation on it.

Date Posted: 9/23/2010 12:27 PM ET
Member Since: 8/26/2006
Posts: 9,336
Back To Top

Nice sleuthing Dana.  I would have guessed 2 copies, too, but it sounds as if you've figured out what actually happened.

Date Posted: 9/24/2010 1:13 AM ET
Member Since: 5/3/2006
Posts: 6,436
Back To Top

I think the person meant well.

Date Posted: 9/24/2010 9:53 AM ET
Member Since: 10/24/2008
Posts: 1,408
Back To Top

It also might be that the sender got you mixed up with someone else.

Date Posted: 9/24/2010 10:47 AM ET
Member Since: 6/10/2008
Posts: 28
Back To Top

Received this note.

Oh. LOL Ok, sorry I was thinking it was a different book I sent out. I think it was the Secrets in the Cellar...(something like that) I'm glad you recieved it ok. Sorry again for the mix up.
Have a great weekend.

I know the person meant well and I am VERY sorry for using the word actuation. To harsh of a word for what was going on.

I am just a tad paranoid due to have three lost books(not received) on my record.

Thank you everyone.