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Achieving Service Excellence: Strategies for Healthcare
Achieving Service Excellence Strategies for Healthcare
Author: Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton
On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Keep your customers from defecting to competing providers. Improve your customer service with the tools and techniques detailed in Achieving Service Exce...  more »
ISBN-13: 9781567931907
ISBN-10: 1567931901
Publication Date: 8/1/2002
Pages: 422
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Publisher: Health Administration Press
Book Type: Paperback
Members Wishing: 0
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