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Topic: Are the actually asking for their credit back? Now?

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Subject: Are the actually asking for their credit back? Now?
Date Posted: 2/1/2012 9:16 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I mailed out a book last year in July 13th. 

I just received a PM from the person, 7 months later to let me know they never got it ---- but they have also relocated, but "thebook should have gotten to me before I moved."     LOL

As I remember, Account was also on hold for a while.  Forgot now, it's been 8 months.  LOL

Do you think they are actually asking me for the credit back, 'cause it's way too late for me to start tracking the package   LOL  I have no iddea why anyone would PM somebody 8 months later to tell them they didn't receive something?


Request Date: 7/13/2011 10:49 AM ET
Alternate Date: 7/18/2011 12:00 AM ET
Wrapper Printing(s):

  • 7/13/2011 11:33 PM ET


Date Mailed: 7/13/2011 11:37 PM ET
Date Received: 8/12/2011 8:40 PM ET
Date Canceled: 8/8/2011 3:26 AM ET

Date Posted: 2/1/2012 9:31 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I wouldn't even address the credit, I'd just tell them Thanks for updating me. Since Media Mail is not a class of mail that is often forwarded or returned, your old post office probably disposed of the book after a period of time when they were unable to deliver it and you never claimed it.

Date Posted: 2/1/2012 10:00 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Looks like they marked it received? Am I right?

If the book was truly lost, then I assume a normal person wouldn't click the "received" button and their credit would have been automatically returned when the book was declared lost by the system. In any case, you're not responsible for returning their credit.

I'd just ignore them.

Date Posted: 2/1/2012 10:14 PM ET
Member Since: 8/18/2010
Posts: 1,540
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It must be something in the air.   laugh

A trader on SwapaDVD reports a receiver wants to return a DVD they received 6 months ago.  LOL

 

Date Posted: 2/1/2012 10:54 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I've had too many late nights, my brain isn't functioning correctly. Did you actually get your credit for this book? If you didn't use PBS DC and the book went lost, you did not get the credit unless PBS took it away from her because she ordered books while  moving, thus not providing a valid address to be delivered to or deemed her inactive at the time or something. The normal process of going lost it to return the credit to the requester so she would have gotten her credit back way back then unless PBS intervened.



Last Edited on: 2/1/12 10:55 PM ET - Total times edited: 1
Date Posted: 2/2/2012 7:20 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It looks to me like PBS might have marked it received for them. If they moved and had multiple books go lost-someone else might have asked them to look into this account. They might have gone and marked recently lost books as received and suspended their account.  Now they're back and possibly trying to get those credits back.



Last Edited on: 2/2/12 7:20 AM ET - Total times edited: 1
Date Posted: 2/2/2012 8:37 AM ET
Member Since: 2/13/2007
Posts: 2,272
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I would not ignore them because we are required to respond to PMs, but I certainly would not return their credit. If they were moving, she should not have been ordering books because Media Mail does not include forwarding. (Apparently if you are moving locally some post offices will forward their book but it is not to be counted on.) I would refer them to the team because if the book did indeed go lost they have already gotten their credit back. 8 months have passed, you should not be expected to untangle their mistake.

Date Posted: 2/2/2012 10:21 AM ET
Member Since: 1/17/2009
Posts: 9,860
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Well, I don't worry about the credit if the person hasn't asked for it back. If they ARE requesting their credit back they need to say so in their PM.

It looks to me like they marked it received 4 days after the system cancelled it. When the system cancelled it, they received their credit back. When they marked it received after all, the credit went back to you.

I would just respond back that you are unclear on what they are asking for, and that they must have, indeed, marked the book received. (Or PBS marked it received). And, ask them how that happened.

Date Posted: 2/3/2012 10:53 AM ET
Member Since: 7/28/2006
Posts: 4,982
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 (Apparently if you are moving locally some post offices will forward their book but it is not to be counted on.)

On a side note, my post office did this for me.  When I moved 3 years ago I got a PO box and started sending my mail there a few months before we moved.  The PO sent a couple of media packages (suprises from friends) to the PO box, even though it was technically "forwarding" them.  Not sure if it was because pretty much all of the counter and sorting staff know me personally, or if they were happy to stick it in the box rather than send it on a route.