Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Advice about a RWAP UPDATE

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Advice about a RWAP UPDATE
Date Posted: 7/28/2009 5:52 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

I received a book filled with underlining.  The following is the PM conversation that transpired:

Me:

Hi, there - I just received your book and unfortunately it has underlining in pen throughout the text pages. I have cut and pasted the approriate passages from the PBS guidelines:

# No writing or highlighting or underlining on text pages

* writing or highlighting or underlining on the text pages is NOT OKAY
o Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing
+ if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
+ AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
+ This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent(the other is for cookbooks--see below).


I would appreciate it of you could return my credit within a week so that I can mark this transaction resolved. Thanks so much.

Sender:
I apologize, I hate receiveing a book that does not meet the condition and I am sorry there was underlining. I am not sure how I missed it, I check each book for writing and smell(I have allergies). I will return your credit. Please put book back in its original package(I take great care shipping items, so I know the packaging can stand the return trip) and write return to sender on envelope and it will get back to me.
thanks
Me:

I would be happy to return it to you if you forward me an additional credit.
Sender:


No credit is needed, you just need to put it back in its original package and write return to sender and the post office will return. There is no cost involved. If this is a problem let me know
thanks

This doesn't seem right to me.  Can you really just stick a book back in an envelope, writte "Return to sender" and mail it back?  Needless to say, my credit has not yet been returned.  Any thoughts?

 



Last Edited on: 8/19/09 2:25 PM ET - Total times edited: 1
Date Posted: 7/28/2009 6:02 PM ET
Member Since: 3/11/2008
Posts: 924
Back To Top

The post office will not allow you to mark opened packages "return to sender." You can only do so with unopened packages.

I suppose you could lie and tell the PO you didn't open it, but that's pretty shady and I would refuse to do that. If they decided/discovered it had been opened, they would make someone pay, either the sender or the receiver.

Date Posted: 7/28/2009 6:10 PM ET
Member Since: 6/25/2007
Posts: 5,637
Back To Top
If it's media mail, and you did mark it return to sender, I believe it would arrive back to the sender postage due. Someone correct me if I'm wrong, but I am pretty sure media mail postage is only for a one way trip.

ETA: But yes, if it's opened it can't be returned to sender without lying, and that's not something I'd be comfortable doing.

Last Edited on: 7/28/09 6:12 PM ET - Total times edited: 1

Date Posted: 7/28/2009 6:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Like Janelle said: media mail only pays for one trip.  But you'd have to be able to seal it up and make it look like it hadn't been opened. Then the sender would be charged the return trip postage.  I don't know if I'd feel comfortable doing this myself.

Date Posted: 7/28/2009 6:15 PM ET
Member Since: 1/8/2009
Posts: 2,016
Back To Top

Smells like a scammer...

The person who sent you the book is asking you to defraud the USPS by doing this, all in the effort to save him/herself buddying you a credit to send it back. That's why they asked you to put it back in the original packaging, to make it seem like a misdelivered package. Supposedly it works -- a cursory search with the terms "return to sender"  and "usps" will show forum posts where people claim so. ETA: not here on PBS, the internet in general.

I would refuse to reutrn the book unless a credit or postage was sent and received. You are not obligated to agree to returning the book. Also, I would report this to tptb.

 



Last Edited on: 7/28/09 6:27 PM ET - Total times edited: 1
Date Posted: 7/28/2009 6:43 PM ET
Member Since: 9/21/2006
Posts: 2,797
Back To Top

with what seems like a perfectly, friendly exchange of RWAP pms that are positive and not snarky, unfortunately ends with the asking of ripping off the PO and being a contributing cause of postal increases. :-C

 

Date Posted: 7/28/2009 6:49 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

Thanks everyone - and sorry about the horrible formatting!  I really appreciate the advice and the confirmation that this just seemed really fishy.  Keeping on point with the non-snarkiness and staying on message, I responded with this:

You can only do what you suggest - legally - if the package is unopened.  Please return my credit when you get a chance.  If you would like to have the book mailed back to you, I would be happy to do so if you provide me with a second credit.

Thanks!

Date Posted: 7/28/2009 7:08 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

Caviglia--

You might want to politely cite to the sender the relevant portions of the Help Center document titled, "A requestor says there is a problem with a book I sent!"

"A requestor does NOT have to return the item in a "problem" transaction

  • if the sender wants the item back, he or she should send postage or a credit to pay for its return."

Also politely remind her of your week deadline for the credit return and remind her that you'd hate to have to mark the transaction as "unresolved", since that will put 2 black marks on her record.

Good luck.

Cheers,

Catt

Date Posted: 7/28/2009 7:27 PM ET
Member Since: 8/16/2007
Posts: 15,188
Back To Top

Just tell her you no longer have the original packaging and avoid the argument.

Date Posted: 7/28/2009 9:25 PM ET
Member Since: 1/1/2009
Posts: 1,924
Back To Top

I think the sender needs to know that it is not legal to do what she is asking you to do so your reponce sounds right on to me. Please let us know what happens!

Date Posted: 7/28/2009 9:47 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

He just responded with the following disclaimer:

Thanks I was unaware of that. I would never suggest doing something illegally intentionally.
thanks

Still no credit.

Date Posted: 7/29/2009 8:44 AM ET
Member Since: 2/24/2009
Posts: 1,564
Back To Top

Sounds like you handled all of this the right way.  You gave them a deadline, they responded.  All you can do now is mark it unresolved if they don't return your credit in the time frame you gave them.

Date Posted: 7/29/2009 11:18 AM ET
Member Since: 6/20/2007
Posts: 4,979
Back To Top

I friend of mine recently marked a media mail package "Refused--Return to Sender".  The USPS would not accept it because media mail does not include free return postage. (It was not a PBS package, but from a book club.  I ran into her at the PO when she was buying postage for the return trip). 

Date Posted: 7/29/2009 11:24 AM ET
Member Since: 11/30/2007
Posts: 4,970
Back To Top

Have you checked your credit registry? One time I didn't notice that a sender refunded my credit. She insisted that she did and told me to look at my credit registry. There it was as she refunded my credit through the RWAP detail page. I kept looking for a buddy credit.

Date Posted: 7/29/2009 5:16 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

He didn't send the credit - I actually have zero credits right now so it's really apparent.  I have a feeling this is going to be an unresolved.

Date Posted: 7/29/2009 9:51 PM ET
Member Since: 1/1/2009
Posts: 1,924
Back To Top

You gave him a week right? So the day you said you would mark it unresolved I would send him a reminder letting him make it right so he would not have two black marks on his account. I hope you get it back!

Date Posted: 7/29/2009 11:27 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

When you mark it unresolved it will also trigger an automatic message from PBS to the sender, so hopefully that will help if nothing else does.

Cheers,

Catt

Date Posted: 8/19/2009 2:24 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

An update and a question!

After the message he sent (see above) on the 28th I didn't hear anything back.

I reminded him that a week had passed and he still hadn't returned my credit.  Nothing.  I have cut and pasted the subsequent sequence of events below.

Me:

8/5/2009 @ 12:16 PM ET

 

Hi -

Just a gentle reminder that a week has passed and I still haven't received a credit from you (or an additional credit if you would like the book mailed back to you). Unfortunately, I will have to mark this transaction Unresolved if I don't receive it by this afternoon. :(

C.

Sender:

  8/18/2009 @ 11:39 PM ET

 

I have been out of the country since the end of July with no access to email until today and will not be back until Sat Aug 21. I have had my account on vacation and have notified PBS of this. Sorry for any inconvenience, any issues will be cleared up on Sat evening the 21st when I arrive home

I'm just kind of annoyed. I understand going on vacation, but there was nothing keeping him from returning my credit when we had our original RWAP back and forth.  I'm not sure how I should respond.

 



Last Edited on: 8/19/09 2:25 PM ET - Total times edited: 1
Date Posted: 8/19/2009 3:33 PM ET
Member Since: 8/25/2007
Posts: 13,134
Back To Top

If he was able to take the time to send that PM, he could have as easily taken the time to return your credit, IMO.

Date Posted: 8/19/2009 3:36 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Maybe he is out of credits and needs to come home to post a WL book to get one.  He may not be comfortable buying credits on whatever computer he is using. 

Date Posted: 8/19/2009 4:19 PM ET
Member Since: 3/27/2009
Posts: 25,000
Back To Top

 

 

Those are excuses. It takes a minute to return credits. It takes maybe 5 to purchase credits if he doesn' have any.  He's giving you the run around. Mark the transaction unresolved.

The dude should have taken care of this before he went on went on vacation.

Date Posted: 8/19/2009 4:25 PM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top
It's annoying, but I would just wait and see if he does in fact return your credit on the 21st (which is a Friday, not a Saturday). If you mark it unresolved today it will inform him that you have done so and he might just not bother to return it at all.
Date Posted: 8/19/2009 4:43 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

The thing is, I marked it unresolved a couple of weeks ago.  I'm pretty much done - shall I bother to respond? 

 

Date Posted: 8/19/2009 4:50 PM ET
Member Since: 9/24/2007
Posts: 453
Back To Top

Hopefully, he'll still do the right thing.  I had something similar happen (my sender said he had been called out of town for a death in the family).  In my case, the messages we had exchanged prior to his disappearance gave the impression he wasn't going to follow through.  After getting the message from PBS following my mark of unresolved he returned the credit and asked me to fix the "unresolved."

There's no way you can "undo" an unresolved, but hopefully he'll still return the credit to you.  That way, if his account gets any review it will become apparent that he did eventually take care of the issue.