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Topic: Need Advice Please

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Subject: Need Advice Please
Date Posted: 8/29/2013 9:56 PM ET
Member Since: 7/27/2008
Posts: 1,435
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My wish list books are all on auto-request.  Someone posts the book, it's automatically accepted by me then they mail it.  I have never had a "conversation" with the sender about a wish list book.  My RC is as follows:  No hardcovers without dust jackets please.  Thanks for your consideration.  If it's a paperback I've requested, send it along.  Thank you.

Okay, I received a WL book today - a paperback.  This is what I replied in the RWAP box:  Hi, I'm sorry but the book is not acceptable according to PBS rules.  There appears to be water damage - the first few pages are totally warped.  The rest of the book at the top right is wavy and stiff - a clear sign of water damage.  I won't be able to re-post this due to PBS guidelines so I would like my credit back.

This is the response I received:  I received this book in trade and so did the lady before me.  She emailed me before she mailed it and I saw no reason not to accept the book as she described it.  She said she only asked because she didn't want to run into a perfectionist like you.  I hesitated before I mailed you your book after your comment about condition of books.  I truly feel the book is tradable and is no way in poor conditionl.  It may not be perfect but it is not poor.  If you want your credit back, mail me the book back immediately without reading it.  I will give you 2 credits.  1 for the postage and 1 for the book.

I am at a loss for words.  I never commented to her at all about condition of books.  Plus, she knew there was a problem because the person that sent it to her in the first place let her know it was questionable.  I thought her response was snarky to say the least.  I don't know how to respond.

Help, please.

Date Posted: 8/29/2013 10:13 PM ET
Member Since: 6/30/2007
Posts: 2,404
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She's admitting that the condition is unpostable and was when she mailed it. Send a short reply that you are just following the club rules and as soon as she provides two credits you will send the book back to her. Or just one and you'll keep it. Either way, you can say you'll mark the transaction resolved when you get the credit(s). If you want to, you can paste the help section that describes how to handle this into your PM. If she does not comply, does not respond or becomes unreasonable or 'more' than snarky you can get PBS involved.



Last Edited on: 8/29/13 10:15 PM ET - Total times edited: 1
Date Posted: 8/29/2013 10:21 PM ET
Member Since: 8/16/2007
Posts: 15,186
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The person is just trying to guilt you into letting it go and not getting your credit back. Stand your ground, she sent you an unpostable book and you are not required to return it to get your credit back. I would say something like:

"I am sorry you accepted a book that does not meet PBS's minimum standards of postability, but that does not make it acceptable to repost the book. NO amount of water or liquid damage is acceptable by PBS standards, you can find the rules in the Help Center document "Book Condition Criteria for 'Swappability' at PBS". PBS also requires that the credit be returned when an unpostable book was sent, without regards to the book being sent back. If you want the book back, the credit refund for the book plus compensation for the postage to return it should be sent prior to the book being returned per the instructions found in the Help Center section "A requestor says there is a problem with a book I sent!" Please refund my credit within a week and I will mark the transaction as resolved. If you would like the book back, please send an extra credit and PM me your mailing information and I will return the book once both credits are received. If no credit refund is received, in a week I will mark the transaction as unresolved."

People who send out subpar books often attempt to badger the receiver into believing that they are too picky, the book is readable, and they should just accept it and pass it off to the next unsuspecting member. The only way to stop them is to make them understand it is not acceptable behavior on the site and book like that are not postable.

Date Posted: 8/29/2013 10:29 PM ET
Member Since: 7/27/2008
Posts: 1,435
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I want my credit back for the unpostable book.  However, I don't want to mail it back to her.  She's already posted it when it should not have been posted and if I send it back she'll do it again.

I would rather put it in my unpostable pile after I read it.  Or...offer it in the book bazaar as an unpostable wish list book - which it is.

Can I just tell her I only want my credit back and that I won't be mailing the book back to her?

 

 

Date Posted: 8/29/2013 10:33 PM ET
Member Since: 1/17/2009
Posts: 9,722
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If she refunds you 2credits, then you should send it back to her. What she does with it after that is, and I don't mean to be snarky, but it's none of your business. You don't need to worry about it. If it makes you feel better though, I would suggest that it's highly unlikely that she would repost a book she already lost two credits on. Books aren't really all that valuable.

Last Edited on: 8/29/13 10:35 PM ET - Total times edited: 1
Date Posted: 8/30/2013 1:18 AM ET
Member Since: 8/26/2006
Posts: 9,327
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And if she refuses to return your credit, you can contact the Admin Team and ask them to step in, since she has admitted to sending an unpostable book.

Date Posted: 8/30/2013 4:17 AM ET
Member Since: 12/28/2006
Posts: 14,171
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"I received it that way" is one of the top excuses for sending unpostables (it's still readable is another).  Unfortunately for your sender, there is no grandfather clause at PBS.  Regardless of who sent her the book, or in what condition, unpostable is unpostable. 

Try another polite request.  Stating that you only have knowledge of this transaction, and unfortunately the book does not meet PBS minimum swappability guidelines due to liquid damage to the top right corner of the book and the first several pages. Request a credit return if you wish, and set a date (deadline) to hear back (TPTB suggest 5 days).  Feel free to copy and paste from the Help Documents regarding swappability and that return postage must be received prior to the return of the book (again, specifically per PBS rules).

Not sure how others interpret the PBS guidelines, but it appears to me that returning an unpostable is optional for the receiver.  From the Help Documents:

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books. 
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).


Last Edited on: 8/30/13 4:17 AM ET - Total times edited: 1
Date Posted: 8/30/2013 5:25 AM ET
Member Since: 1/17/2009
Posts: 9,722
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Not sure how others interpret the PBS guidelines, but it appears to me that returning an unpostable is optional for the receiver.

IMO, if someone wants the book back and sends you a credit to send it back with, it ought to be sent back. The rules say that you don't have to send it back at your own expense ... but I'm not so sure that it's OK to refuse to send it back at the senders expense (barring some strange circumstance that would make it impossible for you to mail out ANY book).



Last Edited on: 8/30/13 5:28 AM ET - Total times edited: 1
Date Posted: 8/30/2013 6:34 AM ET
Member Since: 7/7/2007
Posts: 4,815
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<<if someone wants the book back and sends you a credit to send it back with, it ought to be sent back>>

This is true, but you can always return the second credit if you do not wish to return the book, which can sometimes be a hassle for members.  Based on discussions I've had with the Feedback folks, you aren't required to return the book if you don't wish to and don't accept compensation for postage.

Date Posted: 8/30/2013 7:30 AM ET
Member Since: 4/6/2007
Posts: 1,399
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Last Edited on: 11/24/13 8:05 PM ET - Total times edited: 1
Date Posted: 8/30/2013 2:18 PM ET
Member Since: 8/16/2007
Posts: 15,186
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I would rather put it in my unpostable pile after I read it.  Or...offer it in the book bazaar as an unpostable wish list book - which it is.

Can I just tell her I only want my credit back and that I won't be mailing the book back to her?

A discussion has taken place somewhere - I think in the TG lounge about the returning of the book and I think they reworded the Help Center after that discussion. The PBS Team's opinion was that IF the sender asks for the book back and you are able to send it back and the sender compensates you, then you should send it back. If there is something in life that precludes you from sending it, you don't have to. It sounds like you are able and just don't want to. You want the credit, you want to keep the book and read it. If you get your credit back it is not your book to do as you please with it, you didn't pay for it it is the sender's book and they can direct you to do with it as they chose. You should send the book back to the sender if they want it and send you the extra credit pay for postage. It is the sender's book.



Last Edited on: 8/30/13 2:19 PM ET - Total times edited: 1
Date Posted: 8/30/2013 5:05 PM ET
Member Since: 12/14/2009
Posts: 249
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It sounds like you are able and just don't want to. You want the credit, you want to keep the book and read it. If you get your credit back it is not your book to do as you please with it, you didn't pay for it it is the sender's book and they can direct you to do with it as they chose. You should send the book back to the sender if they want it and send you the extra credit pay for postage. It is the sender's book.

I'd go one step further and say you want it all: you want your credit back, you want to keep the book and read it, AND you want to then get a credit out of it by offering it on the unpostable wishlist forum.  I also think you should return the book and I like how Melanie explained it.

Date Posted: 8/30/2013 5:51 PM ET
Member Since: 7/27/2008
Posts: 1,435
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Melanie and Nayda  -  I don't want to return the book because I'm sure she will re-post it to someone else.  It's unpostable!

Anyway,  I asked for and received 2 credits today - I'll be mailing the book back - without reading it.  This was my first rwap in nearly 700 incoming books.  Just didn't want to cause a s***storm.

All is well in Gram47's world.  Thanks for all of the comments.  I appreciate it.

 

Date Posted: 8/30/2013 6:26 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Melanie and Nayda  -  I don't want to return the book because I'm sure she will re-post it to someone else.  It's unpostable!

This is the reasoning a lot of receivers give for not wanting to send a book back to a sender. There really isn't any incentive for them to repost the book. Its already cost them postage plus an extra credit to not earn anything sending it out the first time. Posting it again they risk spending postage to mail again to earn another RWAP on their record, and losing another credit to reimburse postage. Someone doing that will fast find themselves out of postage money, out of credits, and out of the club for too many problem swaps.

Most senders just want the book back because they are mad and don't want the receiver to be able to read it and get their credit back. Fine. Let them sit their and be all riteous with their unpostable book. Take your credit and get a postable copy to read. My post read a bit like I was saying you are in the wrong on the transaction, that was not my intent. The sender was 100% wrong in sending the unpostable book. The RWAP system is meant to set things back to right between the swappers - to make things fair. So sending the book back to the sender if they want it, as long as they are willing to pay to send it back, kind of resets things back to even.



Last Edited on: 8/30/13 6:27 PM ET - Total times edited: 1