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Topic: Need some advice on a problem (book mix up)

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Date Posted: 9/7/2009 12:43 AM ET
Member Since: 8/2/2009
Posts: 166
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Last Edited on: 9/7/09 8:35 PM ET - Total times edited: 1
Date Posted: 9/7/2009 1:26 AM ET
Member Since: 2/23/2008
Posts: 285
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First, if you haven't already, I would go ahead PM the second member to let them know what happened.  I've heard of a couple of different solutions to this problem.  One (assuming neither of these were WL books) would be to just refund their credits and let them reorder the books they requested.  Another would be to buddy them each a credit to cover postage so they could mail the books to each other.  Someone else may have some different/better suggestions for you, too.  Hope it all gets worked out soon!

Date Posted: 9/7/2009 1:28 AM ET
Member Since: 12/9/2007
Posts: 9,601
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the easiest way for you is to ask the other person if they mind your giving their address to the one you've heard from already.  If it is okay with both parties - then give each a credit to cover postage, etc. and have them send the books to each other directly.

Ruth

Date Posted: 9/7/2009 1:31 AM ET
Member Since: 8/2/2009
Posts: 166
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Last Edited on: 9/7/09 8:35 PM ET - Total times edited: 1
Date Posted: 9/7/2009 1:34 AM ET
Member Since: 12/9/2007
Posts: 9,601
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All they need to do is send the books to each other which only needs to be one credit to each - if they are agreeable to the exchange.

Ruth

Date Posted: 9/7/2009 1:38 AM ET
Member Since: 8/2/2009
Posts: 166
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Last Edited on: 9/7/09 8:35 PM ET - Total times edited: 1
Date Posted: 9/7/2009 1:43 AM ET
Member Since: 12/9/2007
Posts: 9,601
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What was their problem - the wrong book? If it was only the wrong book and not its condition then they shouldn't have marked the book received.  If it's the condition - then that's another story.  And you still have the second recipient to deal with.

The goal is to make it so everyone (but you) is back to their original status about credits.  Does the first personstill want their correct book?  Will the second?

Ruth



Last Edited on: 9/7/09 1:45 AM ET - Total times edited: 1
Date Posted: 9/7/2009 1:54 AM ET
Member Since: 8/2/2009
Posts: 166
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Last Edited on: 9/7/09 8:35 PM ET - Total times edited: 1
Date Posted: 9/7/2009 5:19 AM ET
Member Since: 11/30/2007
Posts: 4,975
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I agree with Ruth. I was on the receiving end a couple of times that the wrong book was sent to me. I didn't RWAP either one. That isn't necessary unless the sender isn't responsive. People do make honest mistakes. In each case, the sender sent me a credit and the other member's address and I sent the book on it merry way to the rightful person. I in return received my book from the other member who was given a credit for postage, also. There's no reason to sent two credits to each person. The first receiver shouldn't have marked it RWAP, and hopefully the second one won't.

Geri (geejay) -
Date Posted: 9/7/2009 8:07 AM ET
Member Since: 9/2/2008
Posts: 9,094
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If I have it straight in my mind because of the mix up you'd end up with two happy people and no credits for the books.

First you sent the wrong book - not a problem and should not have been marked RWP without contacting you first.  She can go back to her tranaction archive and say the problem has been resolved. 

Doubling checking the Help Docs say first contact the sending member before marking it RWP.

In the Help Docs they explain it all and at the end it says you'll break even when you exchange the credits for postage.

The other solution is to send them enough to cover the postage.  Like an envlope with the postage on it or stamps to equal the postage or money to equal postage.  The easiest thing is to give them a credit.

Date Posted: 9/7/2009 9:05 AM ET
Member Since: 5/14/2009
Posts: 6,852
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I agree with Geri.

They shouldn't have marked it rec'd, it was not the book they ordered.  The member that maked it RWAP should go to their transaction archive and mark it resolved.  You can send her a note via the transaction log explaining the mix up and that the book shouldn't  have been marked RWAP because she was sent a book she didn't order.   Then if PBS is ever looking through your transaction history there is documented information the book was not marked correctly. 

If the two members are agreeable then you can send them a credit each so they can  mail the correct books to each other.   Personally I would do this if it were a WL book or none were on the system. If there are copies on the system they can reorder the book they wanted from the next member since you returned their credit.  They then keep the books you sent.  If you want the books back then you need to send them a credit to cover postage.

You made it right by returing the credits.  You lived my fear.... I just sent out several books on the same day and I kept checking and rechecking the books were correct before sealing the packages.

Date Posted: 9/7/2009 6:45 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You need to send them another credit if you want them to send the book to the right person.  Otherwise they can post the book and then use the credit you refunded to reorder the correct book. 

Date Posted: 9/7/2009 8:15 PM ET
Member Since: 8/26/2006
Posts: 9,336
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You've received good advice here.  I'll add a help doc to the mix: I sent a book to the wrong person!

Each person is going to get the book she wants, so you aren't returning a credit for "wrong book"  You are just giving each person one credit to cover mailing costs.

 

(If they decide not to mail the books to each other, then one credit each still does the trick -- a refund for wrong book.)



Last Edited on: 9/7/09 8:17 PM ET - Total times edited: 1
Date Posted: 9/7/2009 8:21 PM ET
Member Since: 12/21/2007
Posts: 1,642
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If they decide not to mail the books to each other, they actually come out a credit ahead if you refund a credit. Because if they haven't marked the book received (which they shouldn't) they automatically receive their credit back when the book goes lost.

Date Posted: 9/7/2009 8:43 PM ET
Member Since: 8/26/2006
Posts: 9,336
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One of them has marked the book received.  But the OP has edited out all her info...