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Topic: Need advice- I got RWAP'ed but don't think my book was the problem

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Subject: Need advice- I got RWAP'ed but don't think my book was the problem
Date Posted: 8/7/2012 6:54 PM ET
Member Since: 1/27/2009
Posts: 46
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Hi all,

I just got a PM for a book I mailed saying, "Hi, I don't know if you are aware, but this is an adapted edition of the book, and does not contain the origingal text. I don't think this should have been posted without some warning that it is abridged. I would like to have my point back for this reason."

I later got another PM saying, "Hi, as I mentioned in the PM I sent, this is an abridged version of the work and was not indicated as such." Blah Blah paperbackswap's lines about not meaning to send problem books, this sender is requesting their credit back.

My response was this: "I posted it according to the correct ISBN. I'm not sure what else I could do. If you read the description of the book on Paperbackswap, you'll see it's listed as only having 64 pages. It's also "tagged" as a children's book (if you scroll down to "popular tags for this book" which I tagged it with myself to make sure people knew it was the children's version.

I'm going to decline to return your credit at the moment as I don't think it's my fault you requested/wishlisted a children's edition of a book. I've done that myself at least once before, and you just check book descriptions more carefully the next time around (true story there).

I'll go on the forums here and see what the general expected etiquette is in this situation, but for the moment I don't think the mistake was mine."

What ought I to do? Yes, it's a children's adaptation of an adult science fiction book. When you see the description on Paperbackswap it does say the book only has 64 pages and is a Penguin Reader (which signifies this is a children's abridged version). I tagged it as a children's book as well after recieving a PM from the first wisher asking if this was the children's edition.

I feel like I followed the rules (posted according to correct ISBN, even tagged it, made sure number of pages matched) and am being asked for a credit back because it wasn't the edition the requestor wanted. Should I return the credit? I realize it may be the nice thing to do, but I feel like I'm being penalized. How easy would it be for me to request children's editions of classic books and then RWAP them because they're abridged (children's editions of Ivanhoe, Never Ending Story, the Invisible Man, etc)?

What would you do? And what is the right thing to do?

Date Posted: 8/7/2012 7:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Can you post the ISBN?  To me it sounds like you posted it correctly and they didn't pay attention to which edition they were ordering.

Date Posted: 8/7/2012 7:21 PM ET
Member Since: 1/27/2009
Posts: 46
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Sure,

ISBN-13: 9780582419803
ISBN-10: 0582419808

Date Posted: 8/7/2012 7:29 PM ET
Member Since: 8/16/2007
Posts: 15,186
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It is expected that the requester pay attention to what they are requesting. As long as the Title, Author, ISBN, and binding Type matched you should be fine. That the page numbers are shown is even a better clue to the member. It is 100% the requester's fault that she requested by title without looking closer. Yeah, it sucks for her as she probably didn't realize there would be abridged versions of the book out there, but that certainly is not the sender's fault that the requester failed to do any research or know what they were ordering.

Date Posted: 8/7/2012 7:29 PM ET
Member Since: 12/31/2009
Posts: 3,995
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It's not clear from the listing that this is a children's book, but I don't think that matters. The title, author, ISBN and book cover type all match. There are lots of children's books that aren't listed as such. The site can't list every minute detail of every book. It was an unfortunate mistake on the requester's part, but it's their responsibility to know what they're ordering. We can't all be psychic.



Last Edited on: 8/7/12 7:31 PM ET - Total times edited: 1
Date Posted: 8/7/2012 7:33 PM ET
Member Since: 12/3/2005
Posts: 3,328
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You posted it correctly and this is simply requestor remorse.  I wouldn't return the credit either.  TPTB can see PMs and will know that this shouldn't have been marked RWAP so I wouldn't sweat it.

Date Posted: 8/7/2012 8:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well there's no description at all but it clearly says that it's only 64 pages.  Which should be a big clue right there that it's not a normal full lenght edition.  If they'd done their homework they would have known that.



Last Edited on: 8/7/12 8:36 PM ET - Total times edited: 1
Date Posted: 8/7/2012 9:54 PM ET
Member Since: 4/25/2007
Posts: 11,456
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I wouldn't return the credit since you did post the book correctly.

Just a note though, adding a tag to the book listing wouldn't necessarily mean the requestor saw it.  I don't get the point of tags so I have them turned off so I can't even see them when I look at the book listing.

You can submit an edit to PBS to add the book description to the listing and indicate there that this is the Abridged Children's version of the book.  I clicked the "buy from Amazon" link like I do when there's no book description.  Even there, there's no indication that it's a children's version.  Not that that is your fault but it would be helpful for the next person wishing for this edition or listing this edition on PBS.

If I were the requestor, I'd submit the edit and then repost the book to recoup my credit.  Sender posted it correctly, requestor should have done some more research or looked at other editions to make sure they knew what they were wishlisting.

Date Posted: 8/7/2012 9:54 PM ET
Member Since: 12/28/2006
Posts: 14,171
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I'm also in agreement.  It is a requester's responsibility to do their own research and request the book that fits their needs.  As already posted above, it is the sender's responsibility to post their book correctly (ISBN, title, author, binding).  The only other item that may be relevant, is if the PBS listing is incorrect (but you can't change that) or the PBS listing says something like 'student edition' and you post a 'teacher edition'.

So yes, you may politely decline to return her credit (point *eyeroll*)...without guilt.  

If she has an issue with the PBS listing, she should contact TPTB or the Book Data team.

Date Posted: 8/8/2012 8:58 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Agree with what everyone else said.  You posted correctly; I wouldn't return the credit either.  And since it's a wishlisted book, she can post it immediately and get her "point" back.

Date Posted: 8/8/2012 10:28 AM ET
Member Since: 3/13/2009
Posts: 202
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Sounds like you did everything correctly. I say keep ypur credit.



Last Edited on: 8/9/12 10:02 AM ET - Total times edited: 1
Date Posted: 8/8/2012 12:31 PM ET
Member Since: 5/25/2010
Posts: 262
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I agree that you shouldn't return the credit; you did nothing wrong.

I think this was unfortunate for the requester, though. As Sarah said, it isn't clear from even the Amazon site that this is an abridged version. If the 64 pages don't jump out as unusual (and there are in fact 64-page books out there, right?) and the words "Penguin Reader" don't mean anything to you, there really isn't anything else to alert you to the problem.

The Amazon site is misleading on this kind of thing, since they combine reviews from a number of different versions of a work sometimes. (I recently went on Amazon to research a work which has versions issued in the original English from 1400, in the original English with updated spelling, in modern English abridged, and in modern English unabridged. Amazon showed all reviews mixed together, and it was impossible to sort out which version a reviewer was discussing. I have a feeling a similar thing is happening here; either Amazon has mixed reviews from a number of sources, or the reviewers are confused, because many of the reviews shown clearly didn't reference an abridged children's reader.

I think, unfortunately, that this is just a pitfall of PBS. If she ordered from Amazon she could return it, of course, but that's not reasonable here.

You can, as a sender, do some things to avoid this. Once I posted a book and I was fairly certain that the listing could be easily misunderstood. Therefore, I PMed the requester and expressed some doubt that anyone would want to order the book if they knew what it was. I told her what I could about it, and asked her to let me know by PM if it wasn't what she expected, and I would refund the credit. (It wasn't what she wanted, and she RWAPped it. Very frustrating.) It didn't turn out well for me that time, but I think it's reasonable, when I worry about what someone is requesting, to let them know, "There's a possiblity for misunderstanding here - I won't send this unless you confirm before Thursday that this is what you want." That's not mandatory by any means, but I feel better doing that sometimes.

Date Posted: 8/8/2012 12:46 PM ET
Member Since: 8/16/2007
Posts: 15,186
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 when I worry about what someone is requesting, to let them know, "There's a possiblity for misunderstanding here - I won't send this unless you confirm before Thursday that this is what you want." That's not mandatory by any means, but I feel better doing that sometimes. 

I really don't recommend people do this at all with a postable book. Maybe, if they want to give a heads up they can send a message that if the requester doesn't want it they should let you know before you mail it on X date, but PMing about a postable book and saying you won't send it just causes a lot of problems. What do you do if there are 2000 copies of the book and they don't respond? You end up cancelling and reposting and losing 2000 spots in the FIFO line because a requester might not know what they are requesting. Or its a WL book and you don't lose your spot in line, but you can't send the book because the first person in line isn't responding to an unnecessary PM.

People can RWAP a book they ordered by mistake all they want. It sucks for them, but it reflects nothing on the sender as long as they posted it correctly. Returning credits for a receiver's lack of checking things out and requesting something they didn't want only lets them think that is OK to do. A sender might feel bad that a receiver got something they didn't really want, but it IS the receiver's fault for not checking or asking and they got what they requested, they need to learn that the sender isn't responsible for their mistakes.

Date Posted: 8/8/2012 10:17 PM ET
Member Since: 5/25/2010
Posts: 262
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I agree with you, Melanie, that it can cause problems in the cases you mention, but there are times when that doesn't apply and it really does look like there is potential for confusion. I think you're probably right, though, that it's better to say that you will send unless you hear from them, if only because it means that the canceling will always happen on the correct side (done by the person who really didn't want the book).

Date Posted: 8/8/2012 11:27 PM ET
Member Since: 8/26/2006
Posts: 9,325
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Better to edit the listing a few days ahead of time if you think something is confusing.