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Topic: Advice requested-- (Transaction resolved)

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Date Posted: 12/4/2008 3:51 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Last Edited on: 1/24/09 8:17 PM ET - Total times edited: 2
Date Posted: 12/4/2008 4:00 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Lol.  Just when you think you've seen it all...   She sent you an unpostable book.  Water damage has nothing to do with requestor conditions - it makes a book just plain unpostable.  I can't believe she even had the nerve to say such a thing.  Do you know where to get the quotes regarding book condition guidelines from the help docs?  If so, copy and paste them into the response; I always think that's the most effective response.   Tell her the book is unpostable per PBS rules and you would like your credit returned.  If she refuses to do that, I'd just skip arguing with her & mark it unresolved by the sender in the transaction archive - fill in the comments section on the problem, etc.  Given the ignorant response you've already gotten from her, I'm guessing she's going to refuse to refund the credit, but it's possible that she will once she gets all of the RWAP stuff from the site.   It happens.  Sometimes:P

Date Posted: 12/4/2008 4:13 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Last Edited on: 1/24/09 8:18 PM ET - Total times edited: 1
Date Posted: 12/4/2008 4:22 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Well, you seem pretty savvy to how things work for someone who's new - which is a good thing, believe me:P  I know it sucks.  Been there, done that.  I'm just guessing from the way she responded that getting your credit back will be like pulling teeth.  With your feet:P  I just try to keep a sense of humor about it.  You see these responses & know these people don't have a clue, and it's laugh or flee in terror.  What else ya gonna do?  Things will get better though.  Thankfully the ninnies are somewhat few... comparitively:)



Last Edited on: 12/4/08 4:22 PM ET - Total times edited: 1
Date Posted: 12/4/2008 4:31 PM ET
Member Since: 3/25/2008
Posts: 2,527
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As much as I'd hate to waste PBS's time, I'd contact them and let them know what this members response was. It may have very well been a glitch at the time. I wouldn't request my credit back from PBS, but just let them know this member is blaming the site for sending unpostable books. Either way I'm sure they can let you know if there was a glitch at the time or if the member just might be fibbing. And I'd let the sender know you were going to do so and you'd request PBS to contact her/him about it as well. My biggest pet peeve is dishonest people, & maybe this person isn't being dishonest at all, but I'd sure do my best to catch them in their lie if they were.

Date Posted: 12/4/2008 4:35 PM ET
Member Since: 8/9/2007
Posts: 4,058
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What I'm curious about is when she declined the original request, what reason did she give?  Ya think she typed in "Book does not meet RC; I dropped it in a bucket of water.":P  God help us if she did:P



Last Edited on: 12/4/08 4:36 PM ET - Total times edited: 1
Date Posted: 12/4/2008 4:35 PM ET
Member Since: 6/25/2007
Posts: 5,637
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It may have very well been a glitch at the time.

But even if there was a glitch, the member never should have even posted (or attempted to post) a water damaged book.

Unless the glitch caused her computer to squirt water at her and her bookshelf  :)



Last Edited on: 12/4/08 4:38 PM ET - Total times edited: 2
Date Posted: 12/4/2008 4:38 PM ET
Member Since: 8/9/2007
Posts: 4,058
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LOL!  Or set off the sprinkler system:P

Cathy A. (Cathy) - ,
Date Posted: 12/4/2008 4:39 PM ET
Member Since: 12/27/2005
Posts: 4,139
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This doesn't sound like a glitch, it sounds like wisher #1 had requestor conditions, so sender declined, and the book was offered to wisher #2, who happened to be Rebecca. The sender is confused and thinks the same person requested it twice.

Date Posted: 12/4/2008 4:44 PM ET
Member Since: 4/6/2007
Posts: 1,409
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Last Edited on: 6/5/11 12:39 PM ET - Total times edited: 2
Date Posted: 12/4/2008 4:48 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Bingo.  I'm with Julie.  That's probably it exactly.  Which is truly frightening in a member of 3 years...

Date Posted: 12/4/2008 4:50 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Kim, I think you hit it on the head. The glitch caused the computer to start smoking and it caught fire, setting off the sprinkler system.

Seriously though, some people just amaze me. It's a credit, not a diamond. If the sender made a mistake, they should just own up to it and return the credit. No one is going to come to the sender's house and flog them because they sent an unpostable. It takes so much more energy to argue and make up excuses.

Date Posted: 12/4/2008 4:58 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I gotta stop...  I am laughing entirely too hard at this, and might wet my pants and cause a little "glitch" of my own here:P  Think I can blame PBS???  And poor Rebecca... God bless ya, sweetie, I hate to get my jollies at your misfortune, but that response is about the most comical thing I've read in a while.  I'm going to send you a credit just for brightening up my day:P



Last Edited on: 12/4/08 5:02 PM ET - Total times edited: 1
Date Posted: 12/4/2008 5:04 PM ET
Member Since: 3/25/2008
Posts: 2,527
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I just hate to think the worst of people and thought maybe she realized the water damage or even caused the water damage after the book was already posted & then the "can not mail" button didn't show up after it was accepted by Rebecca (weider things have happened). I know it most likely wasn't that way, but like I said, I hate to think the worst of someone, unless I know for a fact they're lieing.

Date Posted: 12/4/2008 5:14 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Kim, thanks for the credit but I will return it to you as you didn't send me the unpostable.

All your messages made me laugh so that makes me feel better. This sender, joined in 2005 but must not have ever read the guidelines for posting. I'm surprised the sender is still a member as I'm sure she sees no problem with sending unpostables.

I'm curious too as to what the RC stated from the other member. I'm thinking of adding must meet PBS Guidelines. With Leann's suggestion, the PBS team might have a record of why she declined to send the book to the first requestor.

 

 

 



Last Edited on: 1/24/09 8:18 PM ET - Total times edited: 2
Date Posted: 12/4/2008 5:18 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Last Edited on: 1/24/09 8:18 PM ET - Total times edited: 1
Date Posted: 12/4/2008 5:36 PM ET
Member Since: 8/9/2007
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Well, you're a good sport, Rebecca, I'll tell ya that.  And you were welcome to the credit.  It's not like I don't have about 2000 books on my TBR beast already.  I only try to keep a few for WL books these days.  Just yell if this mess puts you in a pinch and you're about to miss out on a WL offer or something.  This is one RWAP horror story I'll long remember:P  And yeah, I meant to say before I went off the deep end there, Leann had a good suggestion there about contacting PBS.  I'm sure they get enough of this stuff, but the fact that she's going around telling people that PBS owes them a credit for her unpostable books might be something they'd like to hear about - especially if she's indicating outright that she knows she sending unpostable water damaged books.  I'm sure you can put that in your RWAP comments when you mark it unresolved, but making a separate report might be a good idea too.



Last Edited on: 12/4/08 5:37 PM ET - Total times edited: 1
Date Posted: 12/4/2008 5:47 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Last Edited on: 1/24/09 8:19 PM ET - Total times edited: 1
Date Posted: 12/4/2008 7:03 PM ET
Member Since: 8/19/2007
Posts: 4,284
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I have an RC that states (as is the PBS guideline, but some people apparently/obviously don't read the guidelines) that states "No water damage", and had a book come up on the WL and it was declined because it was water damaged, and the poster said s/.he'd wait until the next person asked for it.  I contacted TPTB and asked if it should be pulled, as it sounded like s/he was going to keep it posted until someone didn't have the PBS guidelines posted as an RC.  They did pull it.  Pat

Date Posted: 12/4/2008 7:13 PM ET
Member Since: 1/19/2006
Posts: 472
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The sender was clearly doing something odd because the actions make no sense.  If a normal person had a book that had become unpostable in the interim and couldn't cancel they would have contacted PBS.  However, I have had to cancel transactions twice after they were accepted because the book had become unpostable in the time between when I accepted the request and the time I was going to mail the book.  Once I had the book set out to wrap and the cat barfed on it.  Another time I had a book set out to get ready to mail and managed to knock a can of soda on it while I was wrapping it.  Not only did the books become unpostable, but they were unsuitable to even give away.  I felt really bad because one was a popular wish list book.

Date Posted: 12/4/2008 7:39 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Last Edited on: 1/24/09 8:19 PM ET - Total times edited: 1
Date Posted: 12/5/2008 8:29 AM ET
Member Since: 8/23/2007
Posts: 26,510
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She might be one of those people that thinks if you tag a book or make a review with it's condition that makes it OK.  I"ve been doing the Reviews to Edit thread. THere are lot of reviews that are just the book's condition and a whole of them sound unpostable.  A lot of "my copy has loose pages.  so only order it if you don't mind". Like we have a choice.

You know people get paranoid about ordering and sending to new members. But the worse unpostable books I have gotten have been from long time members.  They seem genuinely suprised when I mark them RWP and ask for my credit back.  Like they've been sending out books like this the whole time and how dare I call them on it.  I'm talking books that were obviously unpostable and even if they did't read it they could tell.

Date Posted: 12/8/2008 5:40 PM ET
Member Since: 9/25/2008
Posts: 4,016
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Last Edited on: 1/24/09 8:17 PM ET - Total times edited: 1