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Topic: "Allergy" Conditions

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Subject: "Allergy" Conditions
Date Posted: 7/13/2013 2:52 PM ET
Member Since: 12/1/2005
Posts: 18
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I had a request for a book that is in high demand from someone who is "highly allergic" to smoke.  I don't smoke but I do have pets so I e-mailed her to ask if that was okay (I don't want to be dinged by a "didn't meet condition" or whatever.  The problem is that after two messages the requestor has yet to respond.  Should I just cancel the request to be safe so the next person in line can have it?  It's getting close to the mailing date with no response from the requestor.  Or should I messgae PBS directly and let them deal with it?

I ask becaue there are some very nasty people out there who mark a book as "received with a problem" when it actually meets all the conditions and is practically brand new.

zeke68 -
Date Posted: 7/13/2013 4:18 PM ET
Member Since: 10/30/2008
Posts: 2,810
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You shouldn't contact PBS directly.  They won't get involved, especially if the book hasn't even been sent.

You have two choices:

1) Send the book.  If you feel there is no smoke odor on the book, then it meets requirements.  There's nothing in the RC about pets.  If it gets marked RWAP, you can point that out along with the fact that you messaged the recipient prior to sending.

2) Decline it and it will go to the next person.  If you're that leery of sending it, just don't.  The next person will be happy to get it.

Date Posted: 7/13/2013 5:00 PM ET
Member Since: 7/7/2007
Posts: 4,815
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A smoke allergy is not an animal allergy, nor does it mean someone is allergic to multiple things.  I've got a smoke RC (it is an asthma trigger), and folks frequently decline because they have a dog, etc.  This is very frustrating.  If she were also allergic to pets, she could put that in her RCs as well.  If there's no smoke smell, send the book. ;-)
 

Date Posted: 7/13/2013 5:06 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Okay. Lets make this clear that I have a RC myself.

That said, if I have any question about a RC, then I turn it down. I never PM asking if a book is okay. Never. And it does not have to be just the wording. The tone matters to me.

Please do be polite when turning down RCs. But remember that is your option to turn them down. It is set up to be a guilt free option to turn them down. Feel free to do so.

Date Posted: 7/13/2013 5:52 PM ET
Member Since: 1/17/2009
Posts: 9,662
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I will also second the idea that someone who knows how to make an RC in the first place already could list pets in the RC if they want to. There is no need to PM someone who has an RC about smoke to find out if they care about anything else ... If they did, they would have put that in their RC too. I'm always confused when someone PMs me (my RC is about dust jackets) to find out if I still want the book even though there are some creases in the cover. Or dog ears in the pages. If I cared about those things too ... I would obviously have them in the RC already.
Date Posted: 7/13/2013 6:18 PM ET
Member Since: 12/1/2005
Posts: 18
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Normally with an RC about a book smelling like smoke or from a smoking home I know the book is from my personal collection and has never been around smoke and would send it.  But, what worries me is that this person is discussing her "allergies" and that makes me nervous as if she's allergic to smoke then she may be nasty about a book that has been around pets too.  I just don't know.

I agree that someone who is allergic to pets as well should know enough to put it in the RC, but it has been my experience that the vast majority of people with RCs are EXTREMELY picky and will mark something as RWAP when it wasn't listed in their RC anyway.

This particular edition was purchased from B&N, read by me, and placed on a shelf.

I think I will decline it and let the next person have it.  Hopefully that person will be more grateful to receive it.

Date Posted: 7/13/2013 6:38 PM ET
Member Since: 1/17/2009
Posts: 9,662
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It's been my experience that every single person that I've sent a RC book to, has never complained at all about anything. And I mail to all RCs. Well, if my book meets the RC. Most of the people with more strict RCs will actually send very nice thank you notes when you mail books to them. If someone was to RWAP a book for a reason that was not listed in their RC, I would simply send a polite note back saying, "sorry you are unhappy with the book, but xxx was not mentioned in your RC". and that's all that needs to be done. You are certainly free to reject RCs if you want to ... But, honestly, that sounds more like you are a "picky sender" and less about the requestor being picky, in this case at least.
Date Posted: 7/13/2013 6:56 PM ET
Member Since: 2/26/2006
Posts: 34,879
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yes +1 on everything Sara said. 

Date Posted: 7/13/2013 7:32 PM ET
Member Since: 8/18/2005
Posts: 7,977
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but it has been my experience that the vast majority of people with RCs are EXTREMELY picky...

I've sent out a book to every RC that they matched. Never once had a problem, and many time got a lot of very nice Thank You's in PM. And I've had a lot of really, like new books to send out.

 

...and will mark something as RWAP when it wasn't listed in their RC anyway.

What good would that do them?

If the book met the site standards AND the RC, they'd have nothing left to 'legally' complain about. You certainly wouldn't owe them a credit as long as both conditions were met. If it mets one, and not the other, then it shouldn't have been sent anyway.

Date Posted: 7/13/2013 8:27 PM ET
Member Since: 12/1/2005
Posts: 18
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Well, this is why I don't normally post on the boards.  I can't believe I am being attacked and accused of being a "picky sender".

So, I'm a picky sender and a horrible person and I should never, ever reject a RC.  Yup, got it.  It's all my fault.  Thanks ever so much.

Date Posted: 7/13/2013 8:41 PM ET
Member Since: 8/18/2005
Posts: 7,977
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So, I'm a picky sender and a horrible person and I should never, ever reject a RC.

No one has said any such thing. No one has attacked you for anything.

All we're doing is point out that we've had different experiences, and that sending RC's can be a very easy, win-win situation for both the sender and receiver.

If your book meets the site conditions and the RC, send away. If you get other complains then just deny a request for a refund of the credit. If you believe you met the RC in good faith, then don't refund the credit. Just because you get an RWAP doesn't mean you shouldn't stand behind what you sent. Otherwise, just deny the request and move on.

There's no profit in people who send RWAP's for no reason as long as people keep their side of the trade agreement. They're not going to get their credit back if you don't agree to return it. So make sure all is well on your end, and keep the credit. Let the ones with the RC worry about changing it to fit them better if they need to.

 

Date Posted: 7/13/2013 8:51 PM ET
Member Since: 7/19/2008
Posts: 15,384
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We have control over refunds on RWAPs. I would never refund a credit if the book fit the criteria and the RC. Just no. Go ahead and mark me unresolved. PBS will look at the PMs and see that I behaved properly. I read messages about folks that are so upset about receiving a RWAP. Golly gee. You never had a book eaten by a postal machine? It happens. And I do not expect a refund for that book with a tire tread on the wrapper.

There are things within our control. And there are things that are not. We are sending these books out into the world, and just have to trust that PBS members will follow the guidelines.

Date Posted: 7/13/2013 9:19 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I am have migraine problems with smoke and that is considered and "allergy". I have 5 cats, foster, frequent 2 shelters, and my bosses dog comes to the office. Smoke allergies does not equal pet allergies. IF someone had a pet allergy they'd say no books from a pet home not that they didn't want smoky books.

but it has been my experience that the vast majority of people with RCs are EXTREMELY picky and will mark something as RWAP when it wasn't listed in their RC anyway.

If this is your actual experience on PBS (and not just what you've "heard" in the forums) then you've had a very unusual experience IMO. I have only turned down a couple of RCs - pets because I have them and one because she was a nasty witch in her RC. I have never had a single RWAP. I've rarely seen someone get a complaint from someone with an RC complaining about something else (in LH or the forums). If this has been your actual experience with RCs, you've run into some nutjobs. If this is just your concern about RCs, I just don't believe it is a concern you need to have.

eta: a person with an RC does have the right to complain about things not in their RC that are against the site rules just like everyone else. I've have senders get pissy because I didn't say in my RC that I didn't want stained books or books with writing in them and the book was "like new".



Last Edited on: 7/14/13 1:05 PM ET - Total times edited: 1
Date Posted: 7/13/2013 9:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Actually in the OPs defence. Sara said she sounded like a "picky sender".

I would send the book and not worry about it. On the off chance they complain about a pet hair, just say that their RC had nothing about pet hair and don't refund the credit. PBS can see the RC they had when the requested the book.

You have to have a thick skin when posting on message boards.  It's hard to convey tone when posting and people can come off as mean or rude when they didn't inted to. 

Date Posted: 7/13/2013 9:30 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Actually in the OPs defence. Sara said she sounded like a "picky sender".

Ah, sorry. Missed that.

My bad.

Date Posted: 7/14/2013 1:30 AM ET
Member Since: 1/17/2009
Posts: 9,662
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I did say she sounded like a picky sender. You are free to be a picky sender if you want to. The site allows it. If you want to be a picky sender, own it!  Lots of forum members post all the time about being picky senders. They seem quite proud of it.

I will offer the thought that being called a picky sender should be no more or less offensive than being told that "the vast majority of people with RCs are EXTREMELY picky".

The picky finger points in both directions.



Last Edited on: 7/14/13 1:34 AM ET - Total times edited: 4
mistie -
Date Posted: 7/14/2013 2:03 AM ET
Member Since: 9/27/2007
Posts: 2,017
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To the OP - while I do agree with others who have said that since she didn't mention pets, then there is no reason to question whether they may be a problem - the main fact is that this is your book, and your choice. You stated "that worries me is that this person is discussing her "allergies" and that makes me nervous"- IMO if your are worried and nervous about this swap, then just decline, and send the WL book to the next requestor. A swap is just nort worth stressing over.

I ask becaue there are some very nasty people out there who mark a book as "received with a problem" when it actually meets all the conditions and is practically brand new.

This has not been my personal experience here - I'm sorry if it has been yours.

Date Posted: 7/14/2013 12:08 PM ET
Member Since: 8/14/2011
Posts: 179
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The OP is being ridiculous.  The requestor has a perfectly reasonable RC which your book meets, but you don't want to send it because it wouldn't meet a non-existent RC?  Ridiculous.  You have a right to be so, but there it is.