Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: I am so angry!!

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: I am so angry!!
Date Posted: 11/26/2009 3:06 AM ET
Member Since: 8/22/2007
Posts: 529
Back To Top

Yesterday I got two audio cassette books that I had ordered from a PBS member awhile ago. They came the same day I received an email from PBS asking if I'd received them yet. I opened the package and the boxes were in really good condition so I marked them received with no problems. I can kick myself for not looking further, but I've worked a lot of overtime this week and was just glad they'd finally gotten here. When I headed for work this morning I put the first cassette in and it wouldn't play. On further investigation one cassette is missing completely and 3 others look like the last cassette player they were played on ate them. I got home tonight figuring that I'd just listen to the other book first while I'm waiting for the replacement tapes I ordered from Brilliance Audio for the first book. Well that one is even worse, out of 7 tapes 5 are totally mangled. I'm not even sure if it's worth my while to complain to the member I got them from. It just irritates me that someone would even send out something in this condition. You can believe that from now on any audio cassette books that I receive will be checked very carefully before I mark it received with no problems.

Date Posted: 11/26/2009 8:23 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I would complain to them.  They may have bought the books used or got them from someone they know and never listened to them or inspected them.  Ask for your credits back.  You may not get them but at least you would have asked.  If they are rude or don't respond to your complaint you can report them to PBS.  PBS will not give you your credits back or just get involved-but your complaint would at least be on record if this member has any other problem transactions.

Subject: Gift
Date Posted: 11/26/2009 9:14 AM ET
Member Since: 11/6/2009
Posts: 2
Back To Top

Hello:

I feel so sorry for you.  People should be honest in this kind of site.  Please fell free to look on my bookshelf.  If you see a book you like, send me a PM and I will send you the book with no credits.  ( I do not use audio books).  And you should send a PM to the other member, they are responsible for the cassettes.

 

PD. Excuse my English. Spanish is my first language.

Date Posted: 11/26/2009 8:20 PM ET
Member Since: 5/14/2009
Posts: 6,852
Back To Top

I agree with Mary.  I would contact them, letting them know the circumstances.  They may just return your credits.

Date Posted: 11/26/2009 9:34 PM ET
Member Since: 7/24/2005
Posts: 354
Back To Top

I, too, learned the hard way to examine all the audio cassettes, book on CD's and printed books very, very carefully before marking them received.  With cassettes, I put each one in my cassette player and make sure they will each play before I mark them received.

And what Mary said is true about the sender not knowing the condition as she might not have listened to the audiobook herself.  Nevertheless, she should have had the forethought to check the tapes before posting the audiobook.  You should contact the sender and describe the damaged tapes and ask for your credits back.   And don't be reluctant to mark Received with a Problem if the sender is not willing to return your credits. 

Date Posted: 11/26/2009 9:43 PM ET
Member Since: 7/19/2008
Posts: 15,423
Back To Top

But it is too late for Nancy to mark it RWAP. 

Be sure to send the PMs about the condition from the transaction archive.  Then the PMs will go on the transaction archive rather than your message archive.  This is very helpful if this member repeatedly has this issue.  TPTB will be able to easily review the sender's past transactions and see your messages.

Date Posted: 11/26/2009 11:53 PM ET
Member Since: 8/22/2007
Posts: 529
Back To Top

First I read her profile and found out that she listens to audio cassette books on her way back and forth to work and she has a lot of them listed on her bookshelf. I did finally write to her last night and explained the condition of both of the cassette books and asked for my credits back. I'm sure (based on previous experience) that she'll be very defensive and I'll be surprised if I get my credits back. Then I reordered both cassette books from others on PBS. I'll probably try to play the cassettes that look okay in these first two and then put them in the boxes with the others as spares. I've also got 2 replacement cassettes coming from Brilliance Audio to replace the 2 cassettes that I first thought were the only problem.

If I don't get my credits back...we'll I've certainly learned my lesson well. If I don't hear back from her I'll contact PBS and let them know the condition of these books, it's possible they've had other complaints.

I usually go out of my way not to complain, because if I order a book it's because I want to read it and if it comes to me in less than postable condition I'll read it anyways and figure that I got my credits worth and then I'll post it to my unpostable list.

Thank you for your offer Laura but right now I've got almost 100 hard cover and paperbacks here to read. My job moved 35 miles away this year and I've been ordering audio books in order to have something interesting to listen to on my ride back and forth, so I'm doing more listening than actual reading.

Date Posted: 11/27/2009 1:07 AM ET
Member Since: 2/9/2007
Posts: 115
Back To Top

Nancy, I have to tell you that I didn't give much thought to really looking at books when I received them until I started reading the forum here.  As it turns out, I did get one book that was in terrible shape and agonized over contacting the sender.  (I hate confrontations!)  I got a lot of support here to PM the member and I did so in the nicest "tone" I could.  Well, it was a no-brainer.  The person agreed to refund my credit and end of story.  I get the feeling from your two posts that you have had previous experience with this sender and it wasn't good?  Am I right?  That is too bad really because we both know that the majority of the members here are really great to deal with.  I hope that the sender makes it right with you and I would definitely let PBS management know too.  Good luck!

Date Posted: 11/27/2009 7:48 AM ET
Member Since: 8/10/2005
Posts: 4,599
Back To Top

This is why I won't order autio books from PBS, and why I won't pick up audio books at FOL sales or UBS to list here. How can you really check that there's not a problem unless you listen to the whole book--especially on CDs where scratches and damage and such aren't always visible? I get all my CDs from the library or audio downloads. Sometimes I'll be listening along and suddently the CD starts skipping all over the place, sometimes to the point of stopping itself and not playing further. At least since I got it from the library, I can bring it in, explain the problem and get another copy of the book...there is nothing worse than being missing that crucial half-hour section where the main clue is dropped in the mystery, or the plot twist is revealed, etc.

Granted, in your case Nancy it sounds like just looking at the tapes would have been enough to mark them RWAP from the get-go, but it just seems like a real slippery slope with audio books...if there's a problem, you're out not one but 2 credits, and any RWAP issues would be hard to nail down I think. I do hope you get your credits back!

Cheryl

Date Posted: 11/27/2009 8:23 AM ET
Member Since: 8/22/2007
Posts: 529
Back To Top

I've never dealt with this person before and I know that I won't again! I can't see how she didn't know there was a problem with these. From now on I'll be very careful to inspect any audio books before I mark it that it's been received with no problems. I've ordered over 50 audio books (both CD and cassette) from PBS. I've only had one other problem with one of the CDs from a book and I ordered a replacement CD from the company which was still cheaper than buying the book outright.  I also hate confrontations.

I know how it feels to send a book and get a RWAP, when I was new to PBS I somehow completely missed someone's conditions and they had a problem with the book. I gave them their credit back but I still feel bad that it happened. Now I PM everyone who requests a book from me and tell them about my animals etc. If they don't respond to me I'll cancel the order. I've also received one set of books that 2 of them I had to mark RWAP and that person was very defensive, even though they did give me my credits back.

I love to read and usually read and/or listen to 15 books a month and PBS is the best way I've found to get those books. And they're used books so I don't expect them to be perfect.

Date Posted: 11/27/2009 10:06 AM ET
Member Since: 5/14/2009
Posts: 6,852
Back To Top

Nancy - I have some cassettes and CD audio books on my bookshelf and I also swapped a couple.  I have no idea of the condition since I didn't listen to them - they were given to me.  However, I decided before posting that if I posted them and someone came back and said there was a problem I would return their credits. I wouldn't return the credits if it were more than a couple of weeks (anything can happen if they aren't stored incorrectly and the possibility someone else ruined them).  I would definitely return the credits since it was only a couple of days since marking them received.

The problem with cassettes the tape can go at any time, so maybe it was fine on the last play,  but was damaged during that play.  With a CD at least you can see if there are scratches.  I would give her the benefit of the doubt.  As many members that have gotten defensive there just as many that are embarrassed and will make it right.



Last Edited on: 11/27/09 12:11 PM ET - Total times edited: 2
Date Posted: 11/27/2009 11:44 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I think you are making this person out to be a bad guy before you've even given them the chance to respond. And keep in mind that many people are traveling this weekend so she might not bet back to you immediately. And just because her profile says she listens to audiobooks doesn't mean she listened to those.  Maybe someone gave them to her and she doesn't have a cassette player.  I read books but I don't read every book I post on here.  I usually listen to every audiobook.  But there's been a couple of times that I've posted ones I got from teh FOL sale without listening to them first.  Either because I decided I didn't like the plot afterall or I just bought them because they were cheap and I thought they'de move quickly here.  I do check to make sure the CDs aren't scratched and I don't buy cassettes becasue I don't like them.

I had someone complain about an audiobook I sent them several weeks after I sent the book. I bought it new and it played just fine on my portable CD player (before I got an IPOD) and in my car.  She insisted the CDS didn't play. Well they played just great for me on 2 different players and I took good care of them.  I even clean them before I post them and then again before I send them out. I didn't refund her credits. How do I know if it isn't her CD player gone bad or that she didn't drop them or something?  ETA: if I had bought them used and they had scratches on them: I would have refunded the credits even though they played find for me.



Last Edited on: 11/27/09 11:45 AM ET - Total times edited: 1
Date Posted: 11/27/2009 12:31 PM ET
Member Since: 8/27/2005
Posts: 4,129
Back To Top

"I usually go out of my way not to complain, because if I order a book it's because I want to read it and if it comes to me in less than postable condition I'll read it anyways and figure that I got my credits worth and then I'll post it to my unpostable list."

But this just lets people continue to send unpostables.  Maybe the person who sent those tapes to you has sent bad books in the past and no one wanted to call her on it, if they had maybe you wouldn't have had to get upset over receiving such a disappointing order.

I'm glad you are asking for your credits back, I hope they are returned with no hassles.  Confrontation is never fun but once it's over with you'll be happy you stood up for yourself. 

Date Posted: 11/27/2009 6:13 PM ET
Member Since: 8/22/2007
Posts: 529
Back To Top

Maybe someone did give these cassette books to her, but had she even looked at them she would have known they were unpostable. When I say mangled - they're not even wrapped right on the spools and there are parts of the tape down between the rest of the tape and the case. Not just a case of them being wrapped loosely they're all twisted, and so jammed that the one I did try to straighten out before I realized how bad it was, wouldn't even unwind. And it's not just one cassette in each book, it's half of them and they were 7 and 8 cassettes long and one cassette in one book was missing. If people are going to post and mail out books they receive from other people, they at least need to be responsible enough to LOOK at what they're sending out. These 2 cassette books should have been trashed and not posted or sent to anyone.



Last Edited on: 11/27/09 6:14 PM ET - Total times edited: 1
Date Posted: 11/27/2009 10:29 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

If people are going to post and mail out books they receive from other people, they at least need to be responsible enough to LOOK at what they're sending out.

Not to belabor the issue, but the same could essentially be said about you marking them received before looking at them.  People make mistakes.  I would contact the sender and find out if they are amenable to fixing the situation.  If so - no harm, no foul.  I would definitely advise keeping the PM factual and emotionally neutral.  Good luck!



Last Edited on: 11/27/09 11:05 PM ET - Total times edited: 1
Subject:
Date Posted: 11/28/2009 12:33 AM ET
Member Since: 11/14/2006
Posts: 2,552
Back To Top

B



Last Edited on: 11/28/15 1:44 PM ET - Total times edited: 2
Date Posted: 12/2/2009 7:41 AM ET
Member Since: 8/22/2007
Posts: 529
Back To Top

Problem is solved and I received my credits back.

Date Posted: 12/2/2009 8:48 AM ET
Member Since: 5/14/2009
Posts: 6,852
Back To Top

Good news Nancy.