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Topic: Should I be annoyed, respond or just forget about it?

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Subject: Should I be annoyed, respond or just forget about it?
Date Posted: 6/27/2009 11:23 PM ET
Member Since: 7/11/2006
Posts: 1,070
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This is the note I sent to a member yesterday:


Thank you for sending this book, however the condition is not what I would expect from a pbs book. Along with several dog eared pages, there is writing, underlining and some wrinkled pages. I was hoping to share this book, but will not be able to.

 

 and here is her response:

 

I disagree with you I actually received it from PBS in THAT condition.
I never even read it. I didn't find it in all that bad condition for a used book                   
But I will give you the benefit of the doubt and you can keep the book. I will also give you a credit back, just to keep you happy
Thanks

 

This just annoys me and I'm not going to respond right away because I know I'll be rude.  This is not a new member - she has been here since 2005.    I'm having a really bad week and I'm sure that's why this is bothering me as much as it is....it's only a credit and she says she'll return the credit, but that's not the point.   I guess the "just to keep you happy" grated on my nerves. 

I guess I'm just venting......I'm not sure I should respond or follow up on the credit or just see if she sends it and forget about it either way.

 



Last Edited on: 6/27/09 11:24 PM ET - Total times edited: 1
Date Posted: 6/27/2009 11:32 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I'm sorry, Jennifer both for this problem and for your bad week.  I would just wait until the credit is returned and then mark it "resolved".  Then send her a PM thanking her and telling her you have marked it resolved.  Don't mention anything else because it won't help.  Ignore her.  I'm glad you are going to get your credit back.  And every time someone gets a book like that from her they should also mark them RWAP so that eventually maybe she'll get the idea that "I got it from PBS in this condition" isn't a valid excuse.

Ruth

Date Posted: 6/27/2009 11:38 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Keep it all business by following Ruth's excellent advice.

Don't let her get to you.

I hate it when members say:

"I disagree with you I actually received it from PBS in THAT condition."

It's a cop out and an excuse to pass on junk books. A member since 2005 should know better.

Date Posted: 6/27/2009 11:39 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I can see how you are somewhat annoyed.  Instead of saying that I didn't realize there was underlining and writing because I did not read it and only scanned the pages.  I will return your credit and I apologize.  Instead it  was a snarky response.   As for the dog eared pages that isn't against PBS guidelines and unless there is an RC then she didn't do anything wrong.

Underlining and text  is another matter  - I would mark it RWAP and PM her back and say thank you for returning the credit, but please note PBS guidelines state no writing or underlining unless it is a text book and you send a PM and it must be accepted by you before the book is sent.  http://www.paperbackswap.com/help/help_item.php?id=205#textbooks

 

Date Posted: 6/27/2009 11:46 PM ET
Member Since: 7/19/2008
Posts: 15,399
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She should have reported as RWAP.  

And PBS has high standards as far as used books. 

This sounds like a tranaction that you need to vent, not respond.  Just because she was a twit to not RWAP does not mean she should spread the problem on to you.

Date Posted: 6/28/2009 12:47 AM ET
Member Since: 1/17/2009
Posts: 9,725
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Just a note -- wrinkled pages are also not against the PBS rules (unless it is caused by water damage).

I have also received the "I got the book like that" excuse from someone whose book I RWAP'd .... my standard response to that is:

"I am sorry to hear that you received this book in unpostable condition from another PBS member. You may want to consider marking books like this "Received with a Problem" when you get them, and request your credit back from the original sender. This helps to stop unpostable books with the first person who mails them out."

Date Posted: 6/28/2009 12:48 AM ET
Member Since: 2/27/2009
Posts: 20,969
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That is almost word for word the excuse I got for a book that arrived that looked like it was a bookcrossing book the spine was so bent and misshapen and the cover all beat up.  I marked it 'recieved with problems' and  I got a nasty note and my point back.  Let it go.  There are people out there like that that take advantage.  just get your point back and be SURE to enter the complaint in the box for PBS in the box when marking recieved.  I didn't and that member deserved a big black mark!



Last Edited on: 6/28/09 12:50 AM ET - Total times edited: 1
Date Posted: 6/28/2009 4:04 AM ET
Member Since: 12/28/2006
Posts: 14,171
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What Ruth said. 

Nice response Sara.

Date Posted: 6/28/2009 7:02 AM ET
Member Since: 12/22/2008
Posts: 533
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She refunded your credit.  Just thank her for the refund and let it go at that.

 

Date Posted: 6/28/2009 8:29 AM ET
Member Since: 7/11/2006
Posts: 1,070
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Thanks for the responses.....and just for letting me vent.    I only flipped through the book because of all of the dog eared pages - that is how I found all of the writing and underlining.  That and the fact that the cover was an icky mess.  A simple wipe down and fixing some of the pages and I would have marked it received and not even noticed right away.   This coming after finishing another book that that the cover was fine, but I found ripped pages etc after reading it.  I sent that person a note and she apologized and said that it was her sister-in-law's book and that she didn't look through it.  She thanked me for my note and promised to pay more attention in the future.   I told her not to worry about giving the credit back because she was so gracious and she was a new member.

This member has not actually refunded the credit yet, just said that she would do so "to keep me happy"  I'm not sure if she waiting for me to respond.    We'll see....

Thanks again - I feel better after venting!

Date Posted: 6/28/2009 8:58 AM ET
Member Since: 8/25/2007
Posts: 13,134
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Though I dislike them, I don't think the dog-eared pages should have been mentioned.  The underlining and writing do deserve a RWAP mark.  Sara's response to the "Well, I got it this way" BS is good.   As for her not reading it before sending it, I learned the hard way to not do that.  I twice sent on WL books that I received from other members without even looking through them first (I even left them in their original plastic wrap), assuming they were good.  Both ended up costing me a credit, as both were RWAPs (cleaved spines).  I was upset but not because of having to refund the credits, but rather b/c I was embarrassed that I was stupid enough to not check them before sending them out.   I was also out 4 credit total, so let me tell you that's something that I won't let happen again.  I think this can also be her lesson to never send out a book received w/o first checking it, in addition to checking it before marking it as received to make it is postable. 

Date Posted: 6/28/2009 11:36 AM ET
Member Since: 12/23/2005
Posts: 3,003
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.



Last Edited on: 6/28/09 11:36 AM ET - Total times edited: 1
Date Posted: 6/28/2009 11:58 AM ET
Member Since: 8/9/2007
Posts: 4,058
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I was thinking the same thing Dawn said; I wouldn't mention things that don't make the book unpostable.  Not that such issues don't make for a cumulatively shabby book or anything, but I think the RWAP should be very concise or some people will look at them and start ticking off everything that doesn't make a book unpostable, and then ignore the rest.  And she may be waiting for a response before she refunds the credit, so I'd strive for innocuous.  Ignore the "keep you happy" remark and go with something like Sara's quote about marking them RWAP when she gets them.  If I added anything, it would be that the writing & underlining make the book unpostable & maybe show her that quote from the help docs.  I wouldn't doubt that she's waiting to see if she gets a snarky response to her snarky response before returning the credit, so I just wouldn't lower myself to giving it to her.

Date Posted: 6/28/2009 1:10 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Sara, that's an excellent, cool n collected reponse!

Jennifer, I'd go w/ Sara's note.

 

Date Posted: 6/28/2009 1:30 PM ET
Member Since: 7/11/2006
Posts: 1,070
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Thanks again everyone .... I did "borrow" Sara's wording - hope that's okay!   Here is my response.   I tried to take the high road...hope it didn't come off with too much  attitude.   I tried to keep it neutral- but I AM having a bad week......

 

I am sorry to hear that you received this book in unpostable condition from another PBS member. You may want to consider marking books like this "Received with a Problem" when you get them, and request your credit back from the original sender. This helps to stop unpostable books with the first person who mails them out. 

Here is the info on underlining and writing on pages from PBS - for your future reference:

No writing or highlighting or underlining on text pages

    * a signature or note on the flyleaf or inside front or back cover is OKAY
    * an author's signature on the title page is OKAY
    * writing or highlighting or underlining on the text pages is NOT OKAY
          o Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing
                + if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
                + AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
                + This is the one of the ONLY two cases in which a PM exchange about a book is required before the book can be sent(the other is for cookbooks--see below).

I appreciate your offer of returning my credit.   I have accepted your buddy request and will look forward to getting the credit back so I can order another copy of the book.  Upon receipt, I will mark this matter resolved.

Thanks and have a great day.

Date Posted: 6/28/2009 1:33 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I think it sounds fine.....

Date Posted: 6/28/2009 4:51 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Sounds perfect, Jennifer.  Good job:) 

Date Posted: 6/28/2009 5:32 PM ET
Member Since: 4/25/2007
Posts: 11,466
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When you PM someone about a problem with a book, you should always come out and ask for the credit back.  Don't expect the other member will offer it back if you don't ask for it.

Date Posted: 6/30/2009 11:09 AM ET
Member Since: 7/11/2006
Posts: 1,070
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It seems she did not find it as perfect!  She read my pm and has not sent the credit back.    

I think I'm just going to write this one off.    I assume that I should not do anything with the RWAP since it is not resolved?

Thanks for your comments everyone.

Date Posted: 6/30/2009 11:18 AM ET
Member Since: 6/25/2007
Posts: 5,637
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Jennifer, you can mark it as unresolved. That will close the transaction.