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Topic: So annoying!

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Subject: So annoying!
Date Posted: 12/30/2010 8:35 AM ET
Member Since: 8/10/2005
Posts: 4,602
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Why does PBS have to send out those "Mark Mailed" email reminders when they do? I had several books that I had chosen the 'mail later' option and today's date is what I chose. I get up at 5:30 a.m. and check my email and already there are reminders from PBS (sent at 2:30 in the morning!) for each book to mark them mailed! I have no objection to the reminders if today passes and I haven't marked them mailed yet--I would be perfectly fine receiving these *tomorrow* morning. But geez, give me a chance already!

I really wonder also if these reminders encourage people to mark books mailed before they actually mail them? I dunno....I just find the timing of them odd and really annoying, especially when I've got a whole bunch of books to mail...seems like a lot of unnecessary email if you ask me.


Date Posted: 12/30/2010 8:42 AM ET
Member Since: 11/28/2010
Posts: 754
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Isn't it if you go beyond the date the transaction gets cancelled by PBS and moves on to the next sender?  I just had one that the person said they would "mail by" and they did not meet that date and PBS cancelled the transaction.  The sender then sent me a PM asking if I knew what happened, and I said PBS cancelled it.  It went to the next in line.

Date Posted: 12/30/2010 9:26 AM ET
Member Since: 5/25/2010
Posts: 262
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Yes, Mindy, the transaction does get cancelled eventually if you don't mark it mailed - but there are two days grace for marking after the date that you choose as your deadline. Cheryl said she'd mail by December 30 (today), and she could mark it mailed up until the evening of January 1st without having the transaction cancelled. I agree that getting the "mark mailed" the day after you've promised to mail would be less annoying. Or even getting a reminder to "mail" rather than to "mark mailed" would seem to me an improvement.

I think (not sure) that they've just recently instituted these earlier reminders, so they must have a reason, but I agree that it's annoying.

Last Edited on: 12/30/10 9:27 AM ET - Total times edited: 1
Date Posted: 12/30/2010 11:12 AM ET
Member Since: 8/15/2007
Posts: 3,044
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I mentioned this several months back and how it's annoying. My solution is to just mark books mailed the night before the day I am going to mail them and then I don't have to get the email.

Date Posted: 12/30/2010 12:02 PM ET
Member Since: 8/16/2007
Posts: 15,225
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Seems logical to me. If I put an appointment in my schedule, the reminder goes out right before so I don't miss it.  Its not to chastise you for missing a deadline, its to remind you that one is coming up.

Date Posted: 12/30/2010 12:10 PM ET
Member Since: 4/7/2008
Posts: 15,690
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It makes sense to me that reminders are sent the day you said you were going to mail and not after (after all, reminders are useful before deadlines not after them.) Yes, I know that you still have two days to send them after the day you said you were going to mail them but I'm sure if PBS were to send them after the day, some people would complain they didn't have enough of a reminder or would still complain that they got them.

A lot of PBS automatic activity happens at 2am ET. Transactions are cancelled, books are mark lost, emails reminders are sent. I'm not sure of the reason but I can speculate that it has to do with server capacity or some other thing like that. Maybe it's cheaper for PBS to do this at this time or there are less problems with these activities because not much happening in the site otherwise. Whatever the reason, just know this is not something against you in particular, it's just the way the site is set up.

Last Edited on: 12/30/10 12:10 PM ET - Total times edited: 1
Sianeka - ,
Date Posted: 12/30/2010 1:00 PM ET
Member Since: 2/8/2007
Posts: 6,630
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If you've ever had to deal with the mess caused by a member who didn't mark their book as mailed, but mailed their book anyway, you'd realize what a hassle it is for both the Sender to get their credit for sending and the Requestor who may be having to deal with multiple requests for the same book or receiving unexpected duplicate copies. 

A small reminder to mark the book as Mailed before the transaction times out that can prevent that hassle is sooooooo worth it.

Just think: It isn't annoying, it's preventive medicine!

Date Posted: 12/30/2010 3:30 PM ET
Member Since: 1/17/2009
Posts: 10,175
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It is very easy to set up an email filter for any emails that you want to. I do this for all auto emails that I get from various places.

I send all email from PBS right into a folder that I never look at, and then I delete it all once a month.

This way, my actual inbox is nice and clean, with only mail that I want to read in it. And all the auto junk is there if I need to check something, but I don't have to touch each one when they come in and do something with it. Saves a ton of time.


Date Posted: 12/30/2010 4:48 PM ET
Member Since: 8/10/2005
Posts: 4,602
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The reminders have been around for quite some time, and yes indeed, I have dealt with the situation a couple of times fairly recently where people didn't mark the book mailed, the book request rolled over to the next member who also sent it, I got 2 copies, etc etc...my point is this: supposedly these folks were sent those e-mails the same as I was...and they probably got 3 of them, since I think one gets sent every day until you DO mark it mailed. So obviously sending those reminders didn't work and aren't necessarily effective at preventing those situations.

I think there are people who are conscientious and who are going to do what they've said they'll do and there are people who are more lackadaisical and less committed to doing things correctly--I understand why PBS sends the reminders, I just find the timing odd.. I guess I find them so annoying because I'm one of those who doesn't need a reminder and I do send a lot of books so these automated emails tend to clutter up my email inbox a lot. I think I will use Sara's idea and shunt them into a folder since they are one of those emails you can't opt out of.



Date Posted: 12/31/2010 9:15 AM ET
Member Since: 7/2/2010
Posts: 868
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I've been on the other side of this situation.  I had a DVD requested from that site and was able to mail it earlier than planned.  Between the change in plans and the holiday bustle, and I forgot to mark it when I mailed it.  Luckily, I got that notice and I think the movie was there the next day. I mail a lot of books, but I use the printable postage, so I mark them mailed as soon as I print since they go straight to my mailbox.