Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Another question about water damage and the credit policy

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Another question about water damage and the credit policy
Date Posted: 2/23/2008 11:46 AM ET
Member Since: 7/18/2005
Posts: 39
Back To Top

Dear Members-

I sent out a book during a time there was rain in my area and I wrapped it accordingly.  However the book was a little too large for the wrapper but I still did the best I can.  I got the credit for the book and then when the person saw the book and commented on it to me my credit was taken away.  I understand this is the current policy now but I don't' feel that I was at fault here and since I don't control the weather or the post office I think both myself and the other person should get the credit not just the person who got the book and the credit.  I feel like I am being penalized for something I can't control.  Any suggestions?

-Mel

Date Posted: 2/23/2008 11:49 AM ET
Member Since: 10/6/2005
Posts: 10,714
Back To Top

Mel unless something has changed here that I don't know about, the system does not take your credit away for sending a damaged book, whether it is your fault or the post office's fault. Only you can give the credit back to the requester. Are you absolutely sure you lost the credit? Is there something in your credit registry that says the system took a credit away from you? Because I've never heard of something like this happening before.

Date Posted: 2/23/2008 11:51 AM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

Your credit is never taken away. People can request it back and you may give it to them, but any book marked RWP, you get you credit.

I would recommend wrapping books BETTER than the current policy. If possible use some old plastic grocery bags or something and put a layer of plastic under the paper.

Subject: Is it possible this person is trying to cause trouble
Date Posted: 2/23/2008 12:20 PM ET
Member Since: 7/18/2005
Posts: 39
Back To Top

Hi-

I am just wondering if it is possible this person is just trying to cause trouble? That might just be a fluke because I have never had any problems.

 Your Friend,

Mel



Last Edited on: 2/23/08 12:21 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 2/23/2008 12:43 PM ET
Member Since: 12/27/2005
Posts: 4,132
Back To Top

How could the other person be causing trouble? If she got a water damaged book, then the proper thing for her to do was mark it received with a problem. It doesn't matter whose fault it was, she is still supposed to do that.

Did she send you a PM that actually asks for her credit to be refunded? If not, then there's nothing more you need to do.

If she did ask you for a credit, then you need to think about things. Are you sure your wrapping job was good and that this problem was really not your fault? If you are, then just tell her politely that you are not required to refund a credit for a book that was damaged by USPS.

You should also go look at your Credit Registry so you can see where your credits went. There's a link to it on your My Account page.

Date Posted: 2/23/2008 1:07 PM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

The sender has no control over whether to take a credit from you.  So, I wonder if a credit was taken from you for another legit reason - like, did you request a book around the same time that this all went down?

You need to look at your credit registry to figure this all out, as Cathy suggested.

Date Posted: 2/23/2008 1:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Also you could have used an extra piece of paper to and some plastic wrap when wrapping the book up. But like the others said, It won't take the credit away unless the book went lost or you didn't mark it mailed.



Last Edited on: 2/23/08 1:42 PM ET - Total times edited: 1
Date Posted: 2/23/2008 1:29 PM ET
Member Since: 10/26/2005
Posts: 438
Back To Top

I won't take the credit away unless the book went lost or you didn't mark it mailed

Hang on, I think the waters have been muddied.  If I understand correctly, members cannot take credits away from another member. 

If a book goes lost it's the system that doesn't give the sender a credit.  The system doesn't take a credit away either it just doesn't give you one you were expecting.  

The only time I've had a credit "taken away" by the system is when a book on it's way to me got lost in the mail and the system refunded my credit.  Then the book finally arrived and I marked it received.  Then the system took my credit back that it had refunded me.

Subject: Everything is the way it is supposed to be
Date Posted: 2/23/2008 1:39 PM ET
Member Since: 7/18/2005
Posts: 39
Back To Top

Well-

Everything is the way it is supposed to be.  However, I have never had a problem with books in the past and I did tell the person that if they wanted another book to make up for it I would gladly do that and I didn't have to offer to do that.

Your Friend,

Mel

Date Posted: 2/23/2008 1:43 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

That was a typo. It was supposed to be "it won't take a credit away".  The system doesn't automatically take your credit away for an RWP.  Only for lost books and books that weren't marked mailed. 

ETA: Ok I guess if you use the DC you get the credit anyway if the books goes lost.



Last Edited on: 2/23/08 1:43 PM ET - Total times edited: 1
Date Posted: 2/23/2008 2:42 PM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

Are you sure about that Mary? I think it will only take the credit away if a book goes lost on its way to an inactive account (DC or not), then the system assumes it was received and the member just never came back to acknowledge it one way or the other. It was my understanding that, if the book is sent with DC, that's scanned at least once, then PBS gives the intended receiver the credit back.

Angie -
Date Posted: 2/23/2008 3:32 PM ET
Member Since: 2/24/2007
Posts: 3,299
Back To Top

 However the book was a little too large for the wrapper but I still did the best I can.

From that comment, it sounds like you were at fault. You acknowledge that the wrapper didn't fit, it isn't a big surprise that the book didn't make it without problems.

I don't think the receiver is causing problems, it sounds like you caused the problems.

Date Posted: 2/23/2008 3:34 PM ET
Member Since: 1/8/2007
Posts: 8,139
Back To Top

Mel, check your credit registry. (It's a link under your "My Account" tab.) It'll have a complete listing of what happened to every credit in your account over the last three months. Perhaps you had an AR WL book come up that you missed? Or ordered a book that you'd forgotten about?

The others are right, here. There is no way for the other person to take a credit from you.

In this case, if you wrapped the book in a water-resistant packaging, the book is RWAP- Damaged by USPS, not you. In these cases, you're only supposed to refund the credit if your packaging was inadequate, or not packaged according to PBS guidelines. If it was, it's not your fault, it's the fault of the USPS.

If you still can't figure out what happened after looking at your registry, contact R&R for clarification.

Date Posted: 2/23/2008 4:37 PM ET
Member Since: 5/10/2005
Posts: 2,354
Back To Top

The envelope being a little big isn't cause enough for her to have to refund a credit due to water damage.  A large package does not cause water damage.  If the damage occured on the way it's the PO's fault.

Date Posted: 2/23/2008 5:03 PM ET
Member Since: 12/26/2005
Posts: 12,167
Back To Top

Not sure that it's relevant in the end, but she said originally the book was too large for the wrapper, not that the wrapper itself was too large.

Date Posted: 2/23/2008 8:05 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

Cindy sez:

<<Not sure that it's relevant in the end, but she said originally the book was too large for the wrapper, not that the wrapper itself was too large.>>

Actually, it is somewhat relevant here; if the book is too large for the standard PBS wrapper, the sender does have a responsibility to package the book well enough with other packaging materials so it will survive a trip through the mail.  Per the Help Center:

"if you have a larger or heavy book, or a multiple-book shipment to send, the 2-page PBS Wrapper alone will not provide sturdy enough packaging on its own to protect your book(s) en route.  You will need to use alternate packaging methods."

No, we don't control the weather or the USPS, but we do control how our book is packaged, including using adequate packaging material, and we do have the option of using a waterproof under-layer (which can be as simple as recyling a plastic bag) for further protection, particularly with so many areas of the country having ice, rain and snow at the moment.

Cheers,

Catt

Date Posted: 2/23/2008 9:16 PM ET
Member Since: 1/29/2007
Posts: 3,365
Back To Top

Oh my. I'm the "bad receiver" here, I believe, so I feel the need to explain/defend myself. (oops-just reading this b/c I'm home bored w/ the kids in bed, dont' always check this forum) Sorry Melanie, I did not even ask or expect for a credit to be returned since the book was packaged w/ the standard PBS wrapper. I just suggested that in the future you may want to try using a plastic wrapper or something. the wrapper was otherwise fine, just soaked thru. If you did use something you thought to be waterproof, it wasn't.  Anyway, *I* did not recieve a credit back and I went and checked my transaction archive and I did NOT, so if you lost one over this book, something is amiss....

ed. to add: I'm fine w/ not getting the credit returned or replaced b/c I have plenty of credits and seem to get "orders" every few days lately but rarely have wl books come up. I just know that I often hear comments about bad wrapping and always worry that mine was bad and no one bothered to tell me. I marked the book that it was damaged by the USPS, not by sender.



Last Edited on: 2/23/08 9:20 PM ET - Total times edited: 1
Date Posted: 2/23/2008 10:29 PM ET
Member Since: 7/31/2007
Posts: 2,690
Back To Top

Denise, that is very nice. 

The other day I got a book that made it to me intact by mere luck...they only used scotch tape so, I PM'ed the sender and said...just thought I'd mention you were lucky this time but, i would suggest in the future that you use something besides just scotch tape, like some packing tape...I got a PM in back telling me "I know how to package books I've been doing it awhile and I don't just use scotch tape, I put clear packing tape over it."  Well hello Houston...I'm holding the package in my hand and there is only scotch tape...I PM'd back and said, well I think this time you missed a step.

I think it is just being nice when you send little suggestions...

Date Posted: 2/23/2008 10:50 PM ET
Member Since: 10/23/2005
Posts: 7,719
Back To Top

Did we ever get clarification on the check your credit registry here?