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Topic: Another RC questions

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Subject: Another RC questions
Date Posted: 1/27/2011 1:47 PM ET
Member Since: 10/21/2007
Posts: 405
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I just had a book requested from me and here is the RC...

Please only send books in good or better condition.  Please stop and consider if you would want to receive a book in this condition before sending. Some creasing of the spine is okay, but any rips or tears on the front/back, watermarks, loose pages, or extreme wear is not.  Please remember that we are all trading here and I would like to be able to trade the book you are sending once I am finished reading it.  Thanks so much!

Would you be offended annoyed?  I'm definately denying b/c obviously this person is way beyond pickly.  To be perfectly honest this type of RC frankly pisses me off.  How would you respond to it? 



Last Edited on: 1/27/11 2:04 PM ET - Total times edited: 1
Date Posted: 1/27/2011 2:01 PM ET
Member Since: 3/7/2009
Posts: 10,955
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I would just click the "does not meet conditions" button and in the reason say "I'm not sure my standards and the requester's standards are the same, so I am erring on the side of caution" and move on.  Is it somewhat rude?  Maybe.  But you shouldn't be offended. It's not a personal attack on you.   It's just too vague because I don't know what they consider "good or better" and "some."

Date Posted: 1/27/2011 2:02 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I wouldn't be offended and I don't think she's picky - she's just asking for books in postable condition and without rips and tears (which are allowed in covers if  they are less than an inch.) Most likely, she's had really bad experiences with people sending her unpostable books.

I believe that when she says 'watermarks' she means water damage but obviously if you have a book with a watermark (I think I've seen some in nice hardcovers) then you'd have to decline it.

Date Posted: 1/27/2011 2:02 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Offended? No.  But the requesters definition of excessive wear is rather vague, so I'd definately decline.  And the opening line of "Please only send books in good or better condition..." has the potential to start off on the wrong foot.



Last Edited on: 1/27/11 2:03 PM ET - Total times edited: 1
Date Posted: 1/27/2011 2:04 PM ET
Member Since: 10/21/2007
Posts: 405
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Maybe offended is the wrong word.  It just rubbed me the wrong way.  I HATE when people feel the need to restate PBS posting guidelines.  I don't know how they get any books.  Even if the book was brand spanking new I wouldn't be sending it to this person. 

Date Posted: 1/27/2011 2:05 PM ET
Member Since: 5/16/2009
Posts: 8,285
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Nope- I don't get offended by RC's. I read them, accept if I can, deny if I can't comply (I have a dog, etc.), and move on with my life. Could be that this person is not extraordinarily picky, but that they might have just had a bad run with getting some unpostables. It stinks to get a book you've really been looking forward to only to find the remnants of someone's lunch inside, or obvious water damage. Rules are rules. Readable doesn't equal postable. Everyone should have the opportunity to decide for themselves if they're willing to spend a credit on and accept a certain book in an unpostable condition, and there are specific threads for that if they choose to. If you're always sending out books in postable condition (meaning they comply with PBS' postability standards), then why should this RC "offend" you? Just move on.

Last Edited on: 1/27/11 2:10 PM ET - Total times edited: 1
Date Posted: 1/27/2011 2:07 PM ET
Member Since: 2/13/2007
Posts: 2,272
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Too subjective in my opinion...remember though, this RC is not directed at you and is obviously the result of some problematic swaps. Just decline and move on.

Date Posted: 1/27/2011 2:10 PM ET
Member Since: 10/21/2007
Posts: 405
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Debbie no one is debating that readable equals postable.  What I am annoyed about is someone's need to reiterate PBS posting guidelines!  I find that very annoying.  I've transacted many books at PBS, have no RCs and have gotten very few RWAP.   To me her/his RC screams of picky.  It turns me off, and I don't know why people do this. 



Last Edited on: 1/27/11 2:41 PM ET - Total times edited: 1
Date Posted: 1/27/2011 2:18 PM ET
Member Since: 10/14/2010
Posts: 577
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I would decline too subjective to mess with,

BUT,

Reading it leads me to believe they are someone who has had problems with unpostables in the past, I would probably politely suggest in the RC response that if this they problem they are having then to reference the "good conditions" information in the help desk docs, as I am declining because the RC is too subjective for my tastes and come off argumentative even though I know they are speaking from frustration.

Date Posted: 1/27/2011 2:19 PM ET
Member Since: 5/16/2009
Posts: 8,285
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I would hazard a guess that they're just trying to use a last-ditch effort to try to stop getting unpostables... They do seem to come in multiples at times. Maybe they had a bad experience trying to get their credit returned for an unpostable book. I really think that most people do their best when making an RC, and they may not realize it if it comes off as picky or snarky. I do try to be understanding of RC's. I myself have a short one for smoke free homes and plastic. I've had a few rather unnecessarily snarky responses to it, but I figure the next person to offer the book will be happy to receive the credit, so I don't worry about it. I don't believe that this person was intentionally trying to ruin your day.
Date Posted: 1/27/2011 2:43 PM ET
Member Since: 7/31/2007
Posts: 2,693
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Sam, not everyone reads the posting guidelines or comply with them...the posting guidelines say no highlighting but, a member sent me a book with highlighting WITH a note that said she wished people wouldn't underline and highlight in books but, it was in good shape and hoped I didn't mind.  Heck yes I mind...  Once you've been through that several times you might consider putting up a RC that gently reinterates the posting guidelines. 

I don't find the RC posted above as annoying or rude...wouldn't be pissed off or annoyed by it.  If I can meet the request I do, if not I mark that I can't and move on.  Don't take it personal, it isn't meant that way unless maybe you are one that sends out books in questional condition.  I do find the "some" and "good or better" subjective so would have had to decline on that reason.

 

Date Posted: 1/27/2011 2:46 PM ET
Member Since: 2/26/2006
Posts: 35,010
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Sam said:  <<Would you be offended annoyed?>>

No, I wouldn't be offended, annoyed or take it personally.  Nor do I feel the member is being picky.  As others have said, this member probably has had a bad experience with receiving unpostable books.

As a Tour Guide, I receive many, many questions asking for my help because the member recieved an unpostable book and doesn't know what to do about it.   Your experience is fine and I'm happy you haven't had too many problems, but others have had some unpleasant experiences on PBS and it sounds like this may be the case with this particular member.  If I was drawing on just my own experience on PBS, then I might think differently, but I have the advantage of helping others, so I know many of the problems that exist and I understand why someone might feel the need to have these RC's.

Date Posted: 1/27/2011 2:47 PM ET
Member Since: 1/17/2009
Posts: 9,916
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Yes, I would accept it if I thought my book was in good condition. I also have no problem with accepting and then PMing with a description of my book just to make sure.

I like to get rid of books, and I am not picky about how people request them. I've got better things to do than worry about the wording of book requests.

Even in the above case where I might accept it and then PM to make sure ... I figure it would take me about 2 minutes to go get the book and then describe it in a PM. If they answer any PMs by Sunday (my mailing day) ... then the book goes out. If not, then it doesn't. I don't particularly care either way, except that I would rather mail a book out than wait for a "perfect request" for it.

I've sent more than 800 books out and I have never had a RWAP reported on a RC request.

Date Posted: 1/27/2011 2:58 PM ET
Member Since: 8/16/2007
Posts: 15,201
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How would you respond to it? 

I would look at the book and if it met the conditions I'd send it. If it didn't I'd say "Doesn't meet condtions." There's really nothing else to say. Your opinion on what they should or shouldn't have in their RC is irrelevant.

I HATE when people feel the need to restate PBS posting guidelines.  I don't know how they get any books.

 They get books because many of us don't take RCs as a personal affront and will send our books. This one I would have no problem sending to. I trust myself to know what good or better means and the details are posting guidelines plus no cover tears and the book shouldn't be nearing its last read. Its simple and not rude. (S)he doesn't go into ranting about the last crappy book received nor into what a crappy swapper you'd be if you sent anything less than their perfect books. I've seen many worse RCs than that one.



Last Edited on: 1/27/11 2:59 PM ET - Total times edited: 1
Date Posted: 1/27/2011 3:10 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I've transacted many books at PBS, have no RCs and have gotten very few RWAP. 

Count yourself lucky. Many people get blatantly unpostable books all the time. 

I also may depend on what kind of books you request. It may be that this person requests oldish books which tend to be in worse condition.



Last Edited on: 1/27/11 3:52 PM ET - Total times edited: 1
Date Posted: 1/27/2011 3:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would probably decline that one because a book can be postable by PBS guidelines but not after 1 more read. The rules don't say that a book has to be postable after it's been read by the recipient. It even says in the guidelines that everyone should expect to be the last person to pay a credit for some books.

Date Posted: 1/27/2011 4:12 PM ET
Member Since: 2/5/2007
Posts: 30,800
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RC's no longer annoy or offend me.  They aren't personal and the site allows for any and all RC's anyone wants to use.  I decline if I am unsure if my book meets it or if the RC is subjective.  But, I waste no emotional time or energy on them.

Sianeka - ,
Date Posted: 1/27/2011 4:30 PM ET
Member Since: 2/8/2007
Posts: 6,630
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D.G. says:   "I've transacted many books at PBS, have no RCs and have gotten very few RWAP. 
Count yourself lucky. Many people get blatantly unpostable books all the time."

I just want to respectfully disagree with her statement.  Obviously, SOME people get unpostable books and RWAPs; there are multiple forum topics on these subjects.  And as a Tour Guide, I -often- need to help members deal with transaction problems that have arisen.  Reading the forums, where problem resolution is a main reason for discussion,  and dealing with member problems, one can get the idea that there are many blatantly unpostable books being posted here, when that is actually not the case at all.  It just SEEMS like there are a lot more problems, because that is usually all that comes up in a topic like this: how to resolve a problem.  Most people just do not post about all of their good experiences or gloat about their satisfactory transactions: it is how PBS is supposed to work, so what is so "newsworthy" or forum-topic worthy about those?

The number of people that post in the forums and the number of people at PBS who receive unpostable books and have problematic transactions here is really a very, very tiny percentage of PBS.  The number of good, satisfactory transactions here FAR OUTWEIGH the number of bad ones.  MOST members have numerous successful transactions without encountering any problems at all.  Only a small percentage of members experience transaction problems here.

The case of the "lucky" member who has gotten "very few RWAPs" is actually not so "lucky":  Her situation is actually normal for PBS members.

Date Posted: 1/27/2011 4:42 PM ET
Member Since: 7/19/2010
Posts: 3,673
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I would not say offended, but it seems to me that this person must have been burned in the past. I feel bad when people have negative swaps because overall my experience has been positive. :-)
Date Posted: 1/27/2011 5:02 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I find that very annoying.  I've transacted many books at PBS, have no RCs and have gotten very few RWAP.

Then you're very, very lucky. Some people seem to get them in batches, and some newbies really get swamped with RWAP as their first experience.

Lots of people either don't read the guidelines or don't care.

There have been times I've been temped to re-do the guidelines after dealing with people who seem to have no clue that there are rules. I can sympathize with others trying one last time to get people to follow them. You get a few RWAP in a row and it gets old, old, old.

So no, I wouldn't take it personally, that would be a waste of energy since the FIFO system means that the odds are the requestor 1) Doesn't have any idea who the order's going to and 2) Has probably never traded with me before. So how can an RC be personal?

And if my book fit I'd ship. No problem Which would be most of the time, because I don't like to trade out books I feel are overly worn anyway. And I make sure they all meet guidelines, so that's cool as well.

Date Posted: 1/27/2011 5:50 PM ET
Member Since: 1/17/2009
Posts: 9,916
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Nothing is easier to fulfill than an RC that just restates the PBS guidelines. I don't even have to go check the book to see if it fits.

It's an auto-accept for me.

Date Posted: 1/27/2011 6:45 PM ET
Member Since: 10/21/2007
Posts: 405
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FYI...I'm using hyperbole, it was a momentary, "you've got to be kidding me!" 

I guess I'm just amazed that someone would use this as a RC.  I reject all RCs except smoking ones, for the most part.  I think many RCs are subjective and they scream Picky Member to me.  So I'm not like Sara, I would never send even a new book to a member with an RC like this.  Sometimes condition of a book is subjective.  What is good to me, might not be good to you.  Of course rips, tears, water damage etc.. is not postable BUT the rest, many times can be a matter of opinion. Personally as long as the book doesn't have mystery stains or stinks I'm okay with it. 

But I guess some are okay with it.  Me...not so much.  But thanks for the replies, at least I have a glimpse of the other side. 



Last Edited on: 1/27/11 6:46 PM ET - Total times edited: 1
Date Posted: 1/27/2011 6:48 PM ET
Member Since: 10/21/2007
Posts: 405
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RC's no longer annoy or offend me

But Cozette, by your statement they did at one time?  Just have to ask!  cheeky

Date Posted: 1/27/2011 9:48 PM ET
Member Since: 12/17/2010
Posts: 51
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I would say more than half of the orders I have filled have been RC types. I only do the non-smoking/non-pet/non-mold ones. Yes, I have only been here a month. IMO, if you want a new book, go buy one. The "I only take very good or like-new" ones get on my nerves too. I have the right to deny, they have the right to RC.

Date Posted: 1/27/2011 10:27 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I have mailed 721 books and have never had a single problem with any trade including those that had an RC. I've turned down 2, maybe 3 RCs in that time.

IMO, if you want a new book, go buy one - this attitude bothers me. No one needs to go elsewhere to buy books. The site says they can have those RCs and there are plenty PBS members that are more than happy to fill those requests. Just because some don't want to fulfill their request, doesn't mean they shouldn't be able to be here. 

I just can't understand why people get upset with RCs asking for books in better condition and the only thing I can come up with is their books don't meet the RCs. Otherwise it just doesn't make sense-getting bent out of shape because someone wants the book in the condition you have it?

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