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Topic: another RWAP question--not following RC?

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Subject: another RWAP question--not following RC?
Date Posted: 5/14/2012 5:30 PM ET
Member Since: 2/1/2008
Posts: 3,447
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I know this has been asked here before, but I couldn't find the thread and I don't remember the answer. 

I just received a WL book wrapped in a manila envelop (folded over) with tape around the edges and over the address.  The book is in good condition and arrived undamaged.  My question is this--I have an RC requesting that all books sent to me be wrapped in some type of plastic.  This book was not.  Should I still mark it RWAP, not following RC--even though it arrived in good condition.

And secondly, If I do mark it RWAP, won't the book go back on my WL? I really don't want another copy of the book as this one is perfectly fine.  I also don't want a credit refund.  I just wasn't sure what the formalities were for this situation.

Date Posted: 5/14/2012 5:40 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Why mark the book Received With A Problem if there's no problem with the book? I get your meaning and understand the annoyance of someone ignoring your RC, but there was no damage done and nothing to really call a "problem" here. You could go ahead and do it just so the person understands that they need to honor peoples' RCs, but I guess that'd be a judgement call.

And yes, you'll get placed right back at the top of the waiting list for that book is you RWAP.



Last Edited on: 5/14/12 5:42 PM ET - Total times edited: 1
Date Posted: 5/14/2012 5:51 PM ET
Member Since: 1/17/2009
Posts: 9,778
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I personally do not think that RWAP should be used when the book is not damaged.

I would probably PM the sender, though, to let them know that they didn't follow your RC. Politely, of course.

If you do decide to mark it RWAP, then just remove the book from your Wish List after you mark the one you received RWAP. (Yes, the system will automatically put you back in line). Say in your message that you don't want a credit refund.



Last Edited on: 5/14/12 5:53 PM ET - Total times edited: 1
Date Posted: 5/14/2012 6:57 PM ET
Member Since: 2/15/2006
Posts: 284
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From the Help docs - It looks like you can say that your conditions were not met, but then not ask for the credit. If having the book wrapped in plastic is your RC, it's probably important to you. So only you can decide if you want to call them on it.

For each problem type, different options will become available to you

  •  
  •  
  • Requestor Conditions Not Met (this option will show only if there were RCs attached to the request when it was submitted)
    • You will be required to describe the requestor condition violation in a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
    • You will have the option to request a credit refund - this is checked by default for this problem type.  If this option is checked, the email the sender gets will include the request for a credit refund. If you uncheck this option, the email sent to the sender will NOT mention or request a credit refund.
    • If this was a Wish List book (and there are no other copies available), you will go back in your previous place in line for the book.  If there are other copies available, the book will go onto your Reminder List.
Date Posted: 5/14/2012 7:53 PM ET
Member Since: 8/26/2006
Posts: 9,333
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This is your call.  Personally, I see "received with a problem" as implying there was a problem with the book, so I would mark it "received in good condition" and then mention the RC issue in the box where we can leave a message to the sender, along with a "thank you" for the book.  But I know some members feel strongly about marking any book that doesn't meet their RC "received with a problem."  In any case, you wouldn't ask for your credit back.  If you did mark it RWAP you would submit follow-up that the problem had been resolved by sender either immediately or upon hearing back from the sender.  And then you'd delete it from your wish list.

Date Posted: 5/14/2012 8:06 PM ET
Member Since: 7/7/2007
Posts: 4,815
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As someone who has a similar RC and had to RWAP a book for it this week, I say use the RWAP.  There's a specific option there for "Requestor Conditions Aren't Met", and you don't have to ask for your credit back unless the book was damaged due to the lack of plastic.  Folks making an honest error won't be penalized, and those constantly ignoring the RCs of other members will get weeded out appropriately.

Date Posted: 5/14/2012 8:23 PM ET
Member Since: 2/1/2008
Posts: 3,447
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Thanks for the responses ladies.  It really helped me figure out how to handle this.  I just wasn't sure about the procedures and what was expected in this situation.  Thanks a lot for all your help.

Date Posted: 5/14/2012 9:35 PM ET
Member Since: 1/21/2009
Posts: 11,760
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*SIGH*  I have the same RC and about 1/3 of the members do not wrap the book(s) in extra plastic.  Two out of three books came today w/o plastic and one of them had masking tape.  The other was in a huge envelope where it slid around and got corner bumped as well as the DJ got ripped and accordioned.  I do always thank those who wrap in plastic and for a while, did not say anything about my RC of plastic to those who ignored it.  But I started adding a comment on the received page about three weeks ago.  I usually do not mark it RWAP as long as the books are fine.  But I really am beginning to feel like Cattriona and considering marking it as a RWAP.  Why can't folks either abide by the RCs or simply cancel the request?

Date Posted: 5/14/2012 10:20 PM ET
Member Since: 8/16/2007
Posts: 15,187
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In the past an RC could not be seen once it was accepted and I would given the sender a little more leeway. Now the button is right there that they can check what the RC was before sending the book so there is no excuse for not following the RCs. I agree with marking the book as a Problem, but not asking for the credit back. IMO, asking for a credit back is only for situations when not following the RC leaves the receiver in a different situation than if they had followed it. As far as I am concerned, there is a problem - they didn't follow the RC.

I personally would mark it as a Problem - RCs not met, not ask for the credit back, and explain to them that I marked it that way because they did not follow the RC for plastic wrapping on the book and to please make sure to follow RCs in the future. If they are unable to wrap books in plastic they can just turn them down.  

Date Posted: 5/14/2012 10:25 PM ET
Member Since: 5/25/2010
Posts: 262
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Why can't folks either abide by the RCs or simply cancel the request?

Not to say it's okay, but I admit that please-wrap-in-plastic RCs are the hardest for me to follow. At the time I accept the RC, I think, "No problem! I don't always wrap in plastic, but I can, easily." So I mark that I can. Then at some point I print the label and put it with my book (not thinking about the RC at all). Then at some other point I wrap the book and tape it up. It is quite easy, at this point, to forget about the RC that I read days ago.

I don't know that I've ever actually forgotten this (I've only gotten this a couple of times), but I'm pretty sure it's easy. Most RCs don't require special action at the time of wrapping, so I'm not in the habit of checking for RCs after accepting the book.

I should probably make a habit, when I accept this RC, of trying to print the label immediately and marking the RC directly on the label.

Date Posted: 5/14/2012 11:34 PM ET
Member Since: 4/28/2009
Posts: 9,629
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Or Elizabeth, even before printing the label, when you pull th book off your bookshelf, you could put book in a plastic bag or newspaper sleeve so when you go to wrap it, you don't have to remember if some special wrapping was requested. i keep my plastic sleeves from my daily newspaper in the same closet with my bookshelf for swaps so I grab the plastic right as I pick the book off the shelf.
Date Posted: 5/15/2012 1:08 PM ET
Member Since: 5/25/2010
Posts: 262
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That's a good idea, Jeanne. I keep my plastic and my books together, too, so you're right, that's the best system. Problem solved. :-)

Date Posted: 5/15/2012 4:41 PM ET
Member Since: 2/1/2008
Posts: 3,447
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I did mark as RWAP-RC not met and intold in the message that I was marking it that way because of the missing plastic and that I expected no credit return.  I also immediately marked the transaction resolved. (and told the sender I was going to do so)  I received a message from the sender today saying that she had sent out 12 books that day and must have wrapped the wrong one in plastic.  Easy mistake.  So, no harm, no foul and the sender will be double checking which books she wraps in plastic from now on, lol.  Thanks for everyone's help and replies.  It really helped to get different perspectives on the situation.

Date Posted: 5/16/2012 1:36 PM ET
Member Since: 7/9/2008
Posts: 799
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Last Edited on: 2/3/15 8:34 PM ET - Total times edited: 7
Date Posted: 5/16/2012 7:36 PM ET
Member Since: 5/10/2012
Posts: 4
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quick question...(newbie looking at a request with an RC saying 'wrap in plastic to protect the book'...i quickly decided to send all requested books in a bubble mailer (plastic bubblewrap inside) and don't see a need to wrap in plastic since the book is cushioned in the plastic bubble wrap...would anyone of you with an RC specifying that you want it wrapped in plastic report it as RWAP??

Date Posted: 5/16/2012 8:11 PM ET
Member Since: 2/1/2008
Posts: 3,447
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I can't speak for anyone else, but my RC specifically states that bubble mailers are acceptable.

For all books: please wrap in some type of plastic to protect from the rain and snow. (ex: plastic wrap, zip bags, bubble mailers, etc.) 

But I know that some people don't consider that enough and want the extra plastic around the book in case the mailer tears or gets punctured (as they tend to do).

I have received many books in bubble mailers that were wrapped in plastic wrap or placed in zip bags inside the mailer.

So the short answer is...I think it's a toss of the coin.  I wouldn't have a problem with it, but someone else may.  JMO

Date Posted: 5/16/2012 8:23 PM ET
Member Since: 1/21/2009
Posts: 11,760
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My RC states to wrap in plastic no matter what mailer is used, and I list bubble mailer, box, envelope etc.  I had three books in bubble wrap get soaked and unreadable, only two were punctured.  They are not water-proof.  Where I live we get LOTS of rain hence my RC.  A simple plastic bag wrapped around the book would work and I save them for mailing out books.  I also use storage bags I buy in bulk; I reuse everything I am sent that can be used for mailing.  I even save the saran wrap that I get and reuse it. And I do write the RCs on the label before I go to wrap the book so I do not forget. 

Date Posted: 5/17/2012 12:03 AM ET
Member Since: 7/7/2007
Posts: 4,815
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My RCs don't require plastic specificially, just a waterproof wrapping layer, because my letter carrier drops all parcels on my front step regardless of the weather and any snow, rain or puddles that may be there.

So, perhaps the question you should consider, Latesha, is if the book you're wrapping got dropped in a snowbank/puddle/coffee spill, would the book be protected?

Date Posted: 5/17/2012 12:30 PM ET
Member Since: 5/10/2012
Posts: 4
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thanks...that clears it up for me...ya'll have some evil postpersons cuz my packages are always protected from the elements and other ppl if something has to be left at my house when i'm not there lol 

Subject: requested plastic but not done
Date Posted: 5/17/2012 3:58 PM ET
Member Since: 12/5/2008
Posts: 46
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AFter you get the book, send a pleasant PM to the sender of your book, asking them, if you would please, in future, wrap their outgoing books in plastic, bec. your postman drops books on your step

and  mail gets rained on. Add a polite reminder to read the requestor's comments.  No harm, and that person might be reminded to do better the next time. I have sent similar twice  when a book is inside only 1 

paper wrapper, and to date, the sender said they didn't realize how hard the post office handling was, etc. TRue or face saving, it was all polite etc. Can't  hurt.

Even occ. I've rec. books in a bubble wrapper that have been badly mauled, but the extra thickness has protected the books.