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Topic: Another Reason for Requests Timing Out

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Subject: Another Reason for Requests Timing Out
Date Posted: 6/24/2015 2:06 PM ET
Member Since: 1/10/2007
Posts: 1,131
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I don't log on every day, but I happened to sign on last night and there had been a book requested from me 12 hours earlier.  I never got an email and haven't yet. I checked the "Club Communications" tab and it showed no email, so it wasn't my email provider.

If members aren't receiving notifications, that would explain a lot.

Date Posted: 6/24/2015 4:28 PM ET
Member Since: 8/26/2008
Posts: 737
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Well, perhaps it would benefit all it you asked the PBS team why this happened. No one here can tell you.

Date Posted: 6/24/2015 4:30 PM ET
Member Since: 6/29/2007
Posts: 17,092
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There was a hiccup with the email server that has since been corrected.  The server is still playing catch-up.



Last Edited on: 6/24/15 4:30 PM ET - Total times edited: 1
Date Posted: 6/24/2015 6:27 PM ET
Member Since: 8/26/2008
Posts: 737
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If  you are speaking on behalf of PBS, how about sending a n email blast to all registered entities advising them of the "hiccup".

How else would anyone know. Communication is essential.

 

Date Posted: 6/24/2015 7:44 PM ET
Member Since: 6/29/2007
Posts: 17,092
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You can send in feedback via the Contact Us link at the bottom of each page and let PBS know that you'd like a mass email sent to the membership advising them that the email server is backed up and that their PBS emails might be delayed.

Date Posted: 6/24/2015 10:14 PM ET
Member Since: 2/26/2006
Posts: 34,913
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Mary said:  <<and let PBS know that you'd like a mass email sent to the membership advising them that the email server is backed up and that their PBS emails might be delayed>>

Had to giggle at this one.

Date Posted: 6/25/2015 10:10 AM ET
Member Since: 1/24/2015
Posts: 123
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Definitely giggle worthy, Hunter! blushenlightenedcheeky

Date Posted: 6/28/2015 12:43 PM ET
Member Since: 2/13/2007
Posts: 2,264
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Yeah but some people know they have a request and still let it time out...I requested a book 6 days ago and yesterday it timed out. I just went to look at the non-responsive member's account to see if it was still active, etc. and discovered that the member had been at the site, and had wished for a book while my request was sitting there and opted to let it time out rather than hitting "Cannot Mail". That's just rude.

Date Posted: 6/29/2015 12:43 PM ET
Member Since: 6/2/2014
Posts: 8,216
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I agree Sally, I had somehing like that. The person checked in. Then after it times out, he relists it and it goes to me so again I accept it. Now waiting to see if it will be sent.

Date Posted: 6/29/2015 8:07 PM ET
Member Since: 8/26/2008
Posts: 737
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And PBS does nothing to shut him down? There in lies the problem.



Last Edited on: 6/29/15 8:44 PM ET - Total times edited: 1
Date Posted: 6/29/2015 9:51 PM ET
Member Since: 2/13/2007
Posts: 2,264
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Apparently the non-responsive member(s) has not hit the "magic number" yet for ignoring requests in order to get their account put on hold...

Date Posted: 6/30/2015 9:27 AM ET
Member Since: 6/2/2014
Posts: 8,216
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I wonder what that magic number is? 

Cathy A. (Cathy) - ,
Date Posted: 6/30/2015 12:43 PM ET
Member Since: 12/27/2005
Posts: 4,124
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The system won't automatically shutdown a person who keeps logging in and posting books. The automatic holds deal with unattended accounts and this is not the same thing. Someone who's actively posting books and not sending them is a different problem that needs to be dealt with manually.

If the same person posts a book twice and doesn't send it either time, then please scroll to the bottom of the screen and click on Contact Us. Then use the Send Us Feedback button to ask the site owners to investigate the situation. All you need to know is the book title. They will suspend the member's account and get him to agree to follow the rules before reopening it.

Date Posted: 6/30/2015 1:47 PM ET
Member Since: 7/19/2008
Posts: 15,400
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PBS does not tell us the magic numbers. The number may well be a percentage.

That said, PBS is pretty firm about folks offering a WL book and not following through. They realize mistakes and spills happen, so a one time time out is not a big deal. Several? Big deal.

Subject: Canceling WL order
Date Posted: 6/30/2015 7:56 PM ET
Member Since: 8/3/2014
Posts: 2,519
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I canceled an order after accepting the request last week and the site was pretty firm about demanding a reason. At the time, I did not know that I could click on the name of the requester to PM them, so the only way I knew how to clarify whether my book met the RC was to accept the request and then PM to clarify that I had an ex-library book. (Even though the RC didn't mention ex-lib, it said that all hardbacks had to have DJs. Of course there was a DJ, but all covered in plastic with spine labels attached to the plastic, so I thought I should clarify.)

Requester said no, don't send it, so I canceled the order. But a reason was DEMANDED by pbs! And because I had canceled, my book was removed from the system and I had to post it again... it went to the SAME requester, but that time she let it time out. It timed out two more times also, which was a little annoying, but I said to myself, "I guess I am helping to identify dormant accounts," and just left it there. Yesterday someone actually accepted it (4th offer) and it is in the mail today.

So I think the system works. I don't do this to save money; I do it because I love passing on a book to someone that I know specifically requested it, and it is the only way I can feel good about downsizing my book collection. And I would rather post a book and have it on a wish list hold that times out multiple times until a real person has to push a button than send a book that is on autorequest to a dormant member who doesn't bother to credit me when my book gets there.

 

Date Posted: 7/1/2015 10:30 AM ET
Member Since: 2/13/2007
Posts: 2,264
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Margaret Y: if a book is sent via auto request to a dormant account, one of two things happen. Either the system, recognizing that it is a dormant account, will mark the book received for you or, if you find that does not happen, then PM the member shortly before or after the book goes lost asking whether they received it and requesting a response. If the member does not reply in 7 days, contact PBS and they will mark it received for you manually. I have had both of the above scenarios happen to me and I have NEVER lost a credit because of a non-responsive member. It is a no-no to ignore a PM and PBS will take action.

Date Posted: 7/1/2015 5:09 PM ET
Member Since: 8/3/2014
Posts: 2,519
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Sally: Thanks! I didn't know that; I am still learning a lot about how pbs works.