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Topic: another requester condition post

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Subject: another requester condition post
Date Posted: 9/20/2008 3:17 PM ET
Member Since: 3/21/2007
Posts: 9
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I had a paperback book requested from me yesterday, with the following requester condition:

I am only willing to accept books with dust covers that are in good condition. Thanks!  ( HARDBACK BOOKS ONLY, NO PAPERBACKS , unless I pm you requesting them to be sent.)

The book that this person requested from me was clearly marked as a paperback. Unless I'm reading her condition incorrectly, she only wants hardcovers unless she PMs the sender first to let them know it's okay to send a paperback? I will almost certainly decline this request - I don't want to accept it and then PM to check and make sure it's okay, and I don't think there's a way to PM the person before accepting - is there?

Date Posted: 9/20/2008 3:30 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Only if they included their name in the RCS. I would decline and in the reasoning put : "book ordered is a paperback, RC's need to be written clearer".  I don't PM.  Now it's possible that this person wants the paperback and just forgot to PM you when they made the order.  So you could accept it and then PM them.  But then you have to wait for them to respond.  And if they don't respond then you have to decide to either mail the book out and risk an RWP or to cancel the request and lose your place in the FIFO line.  Not worth the trouble to me-I'd rather wait for the next requestor.

Date Posted: 9/20/2008 5:13 PM ET
Member Since: 6/5/2007
Posts: 2,507
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I'm wondering if she's trying to get at that this condition only applies if it is a hardback book. However, it isn't written clearly, and so I'd decline with that note in the "reason" box.

 

 

Date Posted: 9/20/2008 6:14 PM ET
Member Since: 6/30/2006
Posts: 2,303
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I'm declining, because the requestor said "hardbacks only, no paperbacks".

Date Posted: 9/20/2008 8:25 PM ET
Member Since: 3/13/2006
Posts: 2,024
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Good plan.  I also suspect that the RC was trying to say that the dustcover condition applied only to hardbacks and not paperbacks, but the problem is that's not what the RC actually says, making it ambiguous.

Date Posted: 9/20/2008 9:11 PM ET
Member Since: 7/12/2008
Posts: 1,181
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Just sounds very ambiguous. Does she want Hardcovers ONLY, unless she PMs you to request a paperback, (which, in this case, she apparently did)  OR does she want to be sure that the DUST COVER is included and in good condition for any HARDCOVER sent, but not to worry about paperbacks. Sometimes people don't know how to phrase their RCs and it takes getting declined a few times to get it right. If she requested directly from you, could you PM them? Otherwise, I'd probably decline, too.



Last Edited on: 9/20/08 9:17 PM ET - Total times edited: 1
Date Posted: 9/20/2008 9:38 PM ET
Member Since: 8/16/2007
Posts: 15,185
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To me that RC clearly states that they do not want paperback books. Hopefully they get enough pointers in their denied requests to get it wordrd more clearly or quit requesting paperback books.

L. G. (L)
Date Posted: 9/21/2008 12:03 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Wow - what extremely poor wording!

I would decline and tell the person they need to clarify what they mean.

 

T. -
Date Posted: 9/21/2008 2:49 AM ET
Member Since: 1/21/2007
Posts: 9,989
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By declining, that person misses out on a WL book that they may very well want.  I'd accept and then PM.  If I didn't hear back before mailing time I'd cancel.  I would also let the person know that their RCs are confusing and they may want to reword them.

Date Posted: 9/21/2008 6:50 AM ET
Member Since: 8/10/2005
Posts: 4,597
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Well, I took it to mean that the RC for dustcovers only applies to hardback books, not paperbacks--not that she doesn't want paperbacks. But it is VERY poorly worded.

Cheryl

Date Posted: 9/21/2008 8:10 AM ET
Member Since: 5/5/2008
Posts: 515
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While reading it I wondered whether it was supposed to mean the conditions only apply to hardcovers and not paperbacks, but the end part - "unless I pm you requesting them to be sent" - implies that the requestor really does only want hardcover books. Otherwise what could that part possibly mean?

I agree that it's very poor wording.

Date Posted: 9/21/2008 8:34 AM ET
Member Since: 1/8/2007
Posts: 8,139
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In this case, I'd personally accept and then PM the person, explaining that I nearly declined the order because it says "NO PAPERBACKS". I'd ask if she meant to order the PPB. But there's no need to do that unless you wish. This is one case where I'd be the good Samaritan, so to speak. :)

Date Posted: 9/21/2008 6:25 PM ET
Member Since: 3/21/2007
Posts: 9
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Thanks for the imput, everyone! I'm going to decline the request - better safe than sorry. Hopefully the person will take the hint and make their RC a little clearer. :)

Date Posted: 9/24/2008 12:07 AM ET
Member Since: 3/16/2008
Posts: 24
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This is the exact reason that people will turn down all RC's, no matter what they say. Way too much work to try to figure it out.

Date Posted: 9/24/2008 12:34 AM ET
Member Since: 8/1/2007
Posts: 5,034
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I would send the following:

I was not quite sure how to read your conditions and declined.  I have some suggestions that might make your conditions easier for some people:

Original:  I am only willing to accept books with dust covers that are in good condition. Thanks!  ( HARDBACK BOOKS ONLY, NO PAPERBACKS , unless I pm you requesting them to be sent.)

Suggestion 1:  If paperbacks are OK then maybe:

Hardcover:  I am only willing to accept books with dust covers that are in good condition.

Paperbacks:  Obviously these do not have a dust cover, so this condition does NOT apply to paperbacks.

Suggestion 2:  If paper backs are never OK:

I am only interested in hardcover books and do not want paperbacks.  I am only willing to accept books with dust covers that are in good condition.

Date Posted: 9/24/2008 1:34 AM ET
Member Since: 8/9/2007
Posts: 4,058
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It almost sounds more like she's not double checking first to see if the books she's ordering are hardcover or paperback, doesn't it?  I'd say refuse it too, and I'd be very specific when you explain why.  The fact that she says "HARDBACK BOOKS ONLY, NO PAPERBACKS" doesn't indicate (to me anyway) that she only means for the RC to be applied in an "if" situation.  She doesn't want paperbacks period.  But she apparently is ordering them:P

Date Posted: 9/24/2008 7:45 AM ET
Member Since: 7/6/2008
Posts: 9,128
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Aren't we here to share books with each other and have a good time?!  Can't we take just a minute to help someone out if their RC is confusing (which to me it's obvious, she's just saying that it applies only to HC)?  Can't we respect someone who has a specific need...because you know one day, you're going to wish someone did you that favor...and took and extra 30 seconds to read your RC?! 

Date Posted: 9/24/2008 10:01 AM ET
Member Since: 1/8/2007
Posts: 8,139
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The problem comes when a person accepts the order, PM's the requestor and then....

never gets an answer.

So now what is the sender to do? Send the book out and risk that the requestor will demand the credit back? Cancel the order and return to the end of the FIFO line for that book (after it took 5 months to get an order)?

It's not a matter of just being nice... it's just that the system isn't set up to handle issues like this when things go wrong.

Date Posted: 9/24/2008 10:46 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Well, it wasn't at all obvious to me that she was saying that the RC only applies to hardcovers.  The RC states: HARDBACK BOOKS ONLY, NO PAPERBACKS , unless I pm you requesting them to be sent.  To me, that seems to be obviously saying she doesn't want paperbacks at all.  I suppose Marie could contact her and ask her to clarify, but I wouldn't just accept the request w/o being clear on that. And I'm still unclear on whether or not you can contact someone before you accept or decline RCs.  Is the PM button showing up at that stage of the transaction now?



Last Edited on: 9/24/08 10:49 AM ET - Total times edited: 2
Date Posted: 9/24/2008 6:26 PM ET
Member Since: 5/5/2008
Posts: 515
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Aren't we here to share books with each other and have a good time?!  Can't we take just a minute to help someone out if their RC is confusing (which to me it's obvious, she's just saying that it applies only to HC)?  Can't we respect someone who has a specific need...because you know one day, you're going to wish someone did you that favor...and took and extra 30 seconds to read your RC?! 

Wait, what? I always read RCs carefully, and send the book out if at all possible. I hate having to decline people's conditions. I wouldn't reject that request out of impatience, or out of irritation; it doesn't seem at all obvious to me that she's saying it only applies to hardcovers. She said no paperbacks "unless I PM them requesting to be sent," which doesn't make any sense unless she's asking not to receive any paperbacks.

Edit: I think I got a bit too defensive, sorry... I've had a weird week and am feeling more stressed than I realized.



Last Edited on: 9/24/08 6:33 PM ET - Total times edited: 3
Date Posted: 9/24/2008 8:04 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I took it to mean that she doesn't want paperbacks at all either. Not she the RC shouldn't apply if she's ordering a paperback.

Date Posted: 9/24/2008 8:18 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Aren't we here to share books with each other and have a good time?!  Can't we take just a minute to help someone out if their RC is confusing (which to me it's obvious, she's just saying that it applies only to HC)?  Can't we respect someone who has a specific need...because you know one day, you're going to wish someone did you that favor...and took and extra 30 seconds to read your RC?!

I disagree, I don't think its obvious at all. It seems to say she should be expecting a pm if the requestor is, in fact, asking for a paperback. It may seem clear to you, but what if you are wrong? You may be willing to take that risk, others here are not.

I'm all for share and share alike, but I see nothing wrong with turning down an RC because I don't have a clue what the person is asking for.



Last Edited on: 9/24/08 8:22 PM ET - Total times edited: 1
Matt C. (mattc) - ,
Date Posted: 9/24/2008 11:26 PM ET
Member Since: 8/13/2008
Posts: 3,849
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That is very poorly worded indeed.  My first thought is they meant it only to apply to hardcovers, but no, that is not what it says.  It could be the member does not even realize how books are listed on the site HC vs PB.  It seems obvious, but it also seems obvious to proofread your RC to see if it makes sense grammatically.

Date Posted: 9/25/2008 12:02 AM ET
Member Since: 7/23/2005
Posts: 7,303
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I'd decline the request also and send a polite response explaining that the RC wasn't clear at all.  The RC, to me at least, seems to state that she/he only wants HCs with dust jackets, unless the sender receives a PM stating that, in this case, a PB is fine.

I'm also not one to decline RCs.  I'll work with them (except for the non-smoking, non-pet RCs.... we smoke and have cats).  RCs aren't meant to gum up the works, but sometimes they do, especially when they aren't worded clearly.



Last Edited on: 9/25/08 12:04 AM ET - Total times edited: 1
Date Posted: 9/25/2008 8:24 AM ET
Member Since: 8/12/2005
Posts: 401
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After MUCH reading.. I took the RC to mean..she wants the dust jacket w/ all hardcovers to be in good condition...IF she doesn't care about the dust jacket (or it's condition..perhaps because it's a wishlist that she has been waiting forever on or a book she does not intend to be a keeper) she will pm the person.  The added "no paperbacks" just totally goofed it up.  When she was really implying that the RCs do not apply to paperbacks.  Of course..JMO Ü