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Topic: Anyone else not getting their PBS emails?

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Subject: Anyone else not getting their PBS emails?
Date Posted: 3/25/2013 11:43 AM ET
Member Since: 1/21/2006
Posts: 124
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I just realized this morning that I haven't been getting my usual PBS emails - request notifications, PM messages, etc - for the past 4-5 days.  Anyone else not getting them?  I checked in my spam folder and they aren't there, so this is a case of the messages not coming, rather than e-mails simply going missing once they arrive.

Date Posted: 3/25/2013 12:27 PM ET
Member Since: 7/19/2008
Posts: 15,398
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You can go to your club communication file on your My Account page to see what was sent to you. 

Date Posted: 3/25/2013 3:36 PM ET
Member Since: 6/29/2007
Posts: 17,086
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If they are shown in Club Communications, then they were sent out through the PBS mail server. 

You'll need to check with your ISP and make sure PBS is on their white list.  To be safe, add noreply@paperbackswap.com and librarian@paperbackswap.com to your list of trusted senders.

Date Posted: 3/25/2013 3:53 PM ET
Member Since: 7/19/2008
Posts: 15,398
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I have two spam filters, one run on my host server, one in my mail app. PBS has two mail addresses that we need to add as accepted by the server.

In addition, we all need to be careful to delete PBS emails, not mark them as spam. One member using the spam button change change the filter setting for hundreds of members.

Date Posted: 3/25/2013 11:40 PM ET
Member Since: 7/19/2008
Posts: 15,398
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Oh. Also, the emails of the PM messages are triggered when the system thinks you are offline. If you close the window without logging off, the system might not register you as offline. This would ONLY apply to the emails of PMs, not the book offers.

You might think of logging off, and using the Remember Me log in option.

I have had Live Help questions from other members who are not getting their emails. This is not just you. It is probably an updated spam filter on one of the service providers that is blocking PBS.

Last Edited on: 3/25/13 11:43 PM ET - Total times edited: 1
Date Posted: 3/25/2013 11:54 PM ET
Member Since: 1/21/2006
Posts: 124
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Strangely, I just got slammed with 8-10 PBS e-mails about five minutes ago.  I guess there was a kink somewhere in the wires and they got delayed?

Date Posted: 3/26/2013 12:17 AM ET
Member Since: 7/19/2008
Posts: 15,398
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That does happen.  Weather in Georgia can somtimes explain the log jam. 

Date Posted: 3/26/2013 4:31 PM ET
Member Since: 4/28/2009
Posts: 9,567
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Well, I got the emails last week, but nothing in the past 4 days or so and I've had lots of activity mailing and requesting books.