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I have been trying to request it, but the member who has it hasn't replied to my request. I keep getting sent back to her bookshelf when I want to request it. I've got to find a way around this. Help :)
Are you cancelling the request before it times out? If so, leave the book time out. Once the other member lets the book time out on a request, it will be removed from their shelf, and your request will then be sent to the next person with a copy of the book.
If you are letting it time out and you are sure you are going back to the same person, then you need to send in feedback to the PBS Team (link in the Help Center) and let them know of the glitch.