I got a $5 off coupon via email mid December & used it that same day on my first ever harlequin.com order. As of today that order (only 1 book) still says pending. I've contacted customer service twice to ask when it would ship & haven't received a response to either email. I'm to the point now of just wanting a refund. Is this typical of harlequin.com? I first let it go a couple weeks because of the holidays & then thought maybe they just got backed up on orders with the coupons & all, but not responding at all is very poor customer service.

I haven't ordered from harlequin in a long time and the last few times were ebooks. sorry you're having problems. The first time I ordered print books and it seems like the order took a while.

I've gotten a few ebooks from them, never paper books.

Back before Christmas, they were offering free ebooks but you had to input a valid CC to get them.  I didn't like that so I didn't get any of their freebies.

After 2 unanswered emails & 3 phone calls it supposedly finally shipped today! They claim my order was overlooked TWICE! First overlooked after the order was first place on 12/13 & then the second time was after I called & was told it would ship via priority mail within 24 hours & after 3 days it still had not shipped!! Unbelievable! Can't say I'll be ordering physical books from them again anytime soon.

That sucks that their customer service is so horrible.  At this point, they should be refunding you and still sending you your order since they've messed it up twice now.