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Topic: Did anyone else use the $5 harlequin.com coupon ?

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Subject: Did anyone else use the $5 harlequin.com coupon ?
Date Posted: 1/3/2014 3:36 PM ET
Member Since: 3/25/2008
Posts: 2,527
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I got a $5 off coupon via email mid December & used it that same day on my first ever harlequin.com order. As of today that order (only 1 book) still says pending. I've contacted customer service twice to ask when it would ship & haven't received a response to either email. I'm to the point now of just wanting a refund. Is this typical of harlequin.com? I first let it go a couple weeks because of the holidays & then thought maybe they just got backed up on orders with the coupons & all, but not responding at all is very poor customer service.

Date Posted: 1/4/2014 4:23 AM ET
Member Since: 7/31/2006
Posts: 14,634
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I haven't ordered from harlequin in a long time and the last few times were ebooks. sorry you're having problems. The first time I ordered print books and it seems like the order took a while.

Date Posted: 1/5/2014 11:24 AM ET
Member Since: 4/25/2007
Posts: 11,540
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I've gotten a few ebooks from them, never paper books.

Back before Christmas, they were offering free ebooks but you had to input a valid CC to get them.  I didn't like that so I didn't get any of their freebies.

Date Posted: 1/9/2014 12:41 AM ET
Member Since: 3/25/2008
Posts: 2,527
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After 2 unanswered emails & 3 phone calls it supposedly finally shipped today! They claim my order was overlooked TWICE! First overlooked after the order was first place on 12/13 & then the second time was after I called & was told it would ship via priority mail within 24 hours & after 3 days it still had not shipped!! Unbelievable! Can't say I'll be ordering physical books from them again anytime soon.

Date Posted: 1/9/2014 8:40 AM ET
Member Since: 4/25/2007
Posts: 11,540
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That sucks that their customer service is so horrible.  At this point, they should be refunding you and still sending you your order since they've messed it up twice now.