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Topic: Anything else I should do in this case?

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Subject: Anything else I should do in this case?
Date Posted: 10/12/2014 3:37 PM ET
Member Since: 7/11/2009
Posts: 28
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Request Date: 8/28/2014 7:49 PM ET
Date Accepted: 8/29/2014 12:48 AM ET
Wrapper Printing(s):

  • 8/31/2014 3:31 AM ET


Date Mailed: 9/2/2014 11:59 PM ET
Date Canceled: 9/28/2014 3:11 AM ET

 

 

I ordered a book at the end of August. It was marked mailed 5 days after the request was made. But I never received it. When I got the first automated email asking if it was received I PM'd the sender to ask if it had actually been mailed and I asked if she had taken it to the PO to mail. If so then could she send me the tracking # or PID# from her receipt. I never got any response. When the system declared it lost over a week later I PM'd her again (like PBS recommends) and asked again if it was mailed on the date the system shows. In that message I gave her a specific date (I gave her a week) by which I needed a response or I would reorder the book and assume her account was no longer active. 2 days before the deadline I got a message back that simply said, "Sorry. Life got crazy there for a moment."  That was it. No answer to if the book was actually mailed.  So I waited the 2 weeks that PBS recommends before reordering.  I went in this morning to reorder the book and just out of curiosity (since I suspected the book was never mailed at all) I checked her bookshelf. The book is listed on her shelf again.

Now, I understand that sometimes crap happens in life that not only puts mailing a book at the very bottom of your priority list, but sometimes it completely knocks it off your list. I've been on the sending side of that kind of situation before. But once the thought of the book crossed my mind again I messaged the recipient to apologize and let them know what happened and asked if they still wanted me to send it. That person was understanding and agreed to accept the book. In my case it got there before the system declared it lost and because I had communicated with the other person they marked it received successfully. And that's all I expect in return. I don't have any problem with marking it as a successful trade if the other person communicates to let me know there's a good reason for the delay.

Is there anything else that should or can be done? Since there's not a button to press that says "Hey, she never mailed it at all" to throw up a flag then I guess I just have to trust the system to take a look at whether she's had a series of "lost" books. I just hate that several others may have to go thru the same thing before it gets to a level where something is done.

Date Posted: 10/12/2014 4:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It could be just as she said and real life got in the way and she couldn't mail the book.  Sounds like she reposted the book after it went lost and she realized you would have already reordered a copy from someone else.  The lost book will be a mark on her account and if she makes a habit of it PBS will see that.  It's very possible that this was just an honest mistake on her part and something that never happens again. In the end it's just a book and you will get the copy from someone else. You aren't out an extra credit or anything.  She should have been more communicative but sometimes stuff happens.  People get in car accidents, they get sick, loved ones get sick, someone says they will mail the book for them and forgets,  people have to move suddenly etc...,  

Date Posted: 10/12/2014 4:04 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Hasn't the book just rolled over to the next person? It's annoying, but there really isn't much else to do. All the pertinent info is already there for the team to see. If this person makes a habit of this, I'm sure it will be sorted.

ETA -I had a major upheval a few years ago and my brain basically would not contain any non-essential information. It really could be an honest error and a person who's not certain how to remedy it (or doesn't have the brain space to do so).



Last Edited on: 10/12/14 4:07 PM ET - Total times edited: 3
Date Posted: 10/12/2014 6:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Because it was marked mailed and went lost it would not automatically roll over to the next person. That only happens if it times out before being marked mailed.

Date Posted: 10/12/2014 11:09 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Between the PBS system and the lost book/cancellation, everything has probably been done that needs done.  The member has a small ding on her account for the lost/not mailed book, and your credit was returned. 

And the sender has handled this as PBS guidelines advise, to just repost the book after an extended delay rather than mail to a member that may have already received a 2nd copy of the book.

Date Posted: 10/12/2014 11:46 PM ET
Member Since: 7/19/2008
Posts: 15,476
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It would have been polite for the sender to contact her, then ask PBS to cancel the order. Not impressed with that sender.

Date Posted: 10/13/2014 10:54 PM ET
Member Since: 7/11/2009
Posts: 28
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Thanks Denise. That's basically what I was asking - if I had done everything I was supposed to do.  I admit I was frustrated at the lack of communication since I asked very specific questions in both messages. I didn't know if she meant "Sorry I mailed it late" or "Sorry I didn't get it mailed".  This is the next book in the series I'm reading so the additional delay of waiting the required 2 weeks before reordering was annoying since it could have been avoided by answering the questions asked.

I'm very understanding and have absolutely no problem with someone contacting me to say "Hey, life happened and I didn't get your book in the mail on time".  And I can even accept someone being honest and telling me they forgot about it.  But I do expect the other person to have the courtesy to answer the questions asked - which was "Has this book been mailed?".

I did make sure that it was a different person when I reordered.

Date Posted: 10/14/2014 1:43 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Because it was marked mailed and went lost it would not automatically roll over to the next person. That only happens if it times out before being marked mailed.

 
I did not know that. Thanks!