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Topic: Arrived Postage Due

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Subject: Arrived Postage Due
Date Posted: 10/31/2008 4:56 PM ET
Member Since: 7/20/2007
Posts: 1,046
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Ok, so i was offered a WL book, and she mailed it. But then a couple days later she PMed me saying she gave her packages to her mom to mail, and her mom put one Forever stamp on the package thinking that would cover it and sent it out. The lady apologized and said it would probably arrive postage due and she would never trust her mom to maik out her stuff again.

I PMed her back, saying thanks for letting me know, and i understand how moms can be (my mom is a little flaky too) and i doubt it would get very far on 43 cents... i really figured it would get sent back to her.

Well, it arrived. And true to statement, it has one stamp on it. So it's not like i think she is lying.

And i DO understand mixups happen.

I was going to ask for an extra book from her shelf, so i could kind of recoup my loss on postage, but she has nothing i want, and only 8 books on her shelf!

I don't guess there's really anything i can DO about it, but i wanted to talk about it anyway i guess.

Members who read the forums, plese don't trust your packages to other people to mail out unless they know what they are doing!

Date Posted: 10/31/2008 5:00 PM ET
Member Since: 4/16/2008
Posts: 770
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Sorry that that happened to you :(  That stinks!

Date Posted: 10/31/2008 5:48 PM ET
Member Since: 1/15/2008
Posts: 1,748
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I'm sorry, that's a bummer! Maybe she would be willing to send you a credit to recoup your cost?

Date Posted: 10/31/2008 6:42 PM ET
Member Since: 6/30/2006
Posts: 2,303
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I think if you refuse to pay the postage due it goes back to HER postage due? Then you can say you never received it?

In any case, I say she owes you either postage or a credit.

Date Posted: 10/31/2008 7:30 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Here is what the Help Center says:

If you receive a book postage-due that bears your current address on it (it was not forwarded), and you have accepted the package from the mail carrier already, you should contact the sender to discuss this.  Please be polite: this was probably a simple mistake.

  • You should mark the book received normally, and use the mini-survey portion of the "book received" page to make a note about the postage amount due.

  • The sender will get credit for sending the book automatically, but she or he should compensate you for the missing postage.

    • You can contact the sender during the process of marking the book received, or afterward using the PM button on the completed transaction for the book in your Transaction Archive
    • Be sure to note the postage-due on the "survey" portion of the Book Received page.
  • You can arrange any solution that you like (the sender can give the credit back, or send you postage, or another book for no credits...whatever you agree on).

Date Posted: 11/1/2008 9:12 AM ET
Member Since: 7/20/2007
Posts: 1,046
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She's so nice though, i'd hate to ask for my credit back. Especially since it IS a book i really wanted. I'll do a RAOK and just not bother with it. I really didn't think the book would make it here. Haha if i had sent out one, it would have come back. Irony.

Date Posted: 11/1/2008 10:26 AM ET
Member Since: 6/30/2006
Posts: 2,303
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Of course, it is your call to resolve as you see fit.

If she is "really nice", she ought to realize you have paid twice for her book.

Were I in your place, I would be more likely to let it go for a new member than someone who's been around awhile and should know how it works.

It has made an interesting story though. I might not have otherwise realized that some people might think a Forever stamp is adequate postage for whatever you stick it on! Seems like the post office should have caught it. (Unless it went in a drop box,or something.)

Date Posted: 11/1/2008 10:36 AM ET
Member Since: 3/19/2007
Posts: 62
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I think its great that there are members that are nice and able to iron out issues in a civil manner.  And it was definately an honest mistake, which happens.  But still, why should you bear the brunt of the mistake?  Being nice does not negate one's  responsibility.  I'm nice but if I send someone a postage due book, I'll compensate them for the postage either by offering another book or giving a credit.  I do have to say though that these are things that I've learned over time. So some folks might not know the "proper" PBS thing to do.  I would look at it like this.  If you walked into a store to buy something and had a fabulous conversation with the owner of the store.  The owner really liked you and said you were a nice person.  Would you expect to get your items for free then?  If for no other reason, I'd say that asking for compensation will help the person learn the lay of the land and to not expect to get off free next time she makes a mistake.  My take on it.

Lauren

Date Posted: 11/1/2008 10:40 AM ET
Member Since: 8/18/2005
Posts: 7,977
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This shouldn't come out of your pocket. If you don't want to ask for a credit or a book you don't want, just ask her to mail you enough stamps to cover the postage costs. Then you can use them for something else later, and you'll be even on the trade.

And if she doesn't mail them then you're no further out-of-pocket than you were before. And if she's really is nice she won't have any problem sending them to you. And since she can send them first class, it won't take you that long to find out!

Date Posted: 11/1/2008 10:49 AM ET
Member Since: 1/15/2008
Posts: 1,748
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I agree with everyone! Had it been *me* that made that mistake.. in the original email to you I would have added, "If it shows up postage due, please let me know how much is due and I will take care of it.". THEN if you wanted to do the ROAK and say don't worry about it, that's different. I can't believe this person didn't offer that! It's just the right thing to do. Oh well.

I do understand not wanting to bother with it or make a fuss over it though. If it were me.. I would let her know that you aren't asking for the postage but if that ever happens to her again she should offer it to the person.

Date Posted: 11/2/2008 11:10 PM ET
Member Since: 12/8/2007
Posts: 1,011
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For the first time that I know of, I have messed up on postage this past month- not once, but twice now in one month! I felt terrible but each member PM'd me about it just as a "FYI" and I am glad they did. I immediately offered to make it right but both graciously said all was well and not to worry about it. I kept them both in my list of PM's and each time I get ready to go to the UBS,  I will be taking their WLs and checking to see if I find a nice deal on a book they desire so that I can post it directly to them. I also check their lists when I get a book in from another PBS member so that I can do the same and hopefully make up for being a dunder-head.

Date Posted: 11/3/2008 4:45 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Pat - what a sweet person you are.  It would be well worth it to get some of the hundreds of books I want and can't get.  I know, I'm greedy!  I need all the help I can get.  I hope you find a couple of books for those members!

I'm such a nut - I'd mess up, too, if I didn't buy PBS postage and DC. I do that because I have to have someone else mail things for me so it makes things a lot easier that way.  Not really likely that a postage due will come up doing things that way!

Ruth

Date Posted: 11/3/2008 7:15 AM ET
Member Since: 8/25/2007
Posts: 13,134
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That is very nice of you, Pat.  I've gotten several things with postage due, ranging from a couple cents to one that was nearly $5.  I should have PM'd about the $5 one but I think it was really  P.O.'s fault/mistake, as the sender had it metered at her P.O. and paid for it, but for some reason, once it hit here, my P.O. decided to re-weigh it and classified it as priority rather than first class.  I was aggravated with them, not her. 

Date Posted: 11/3/2008 6:53 PM ET
Member Since: 4/25/2007
Posts: 11,467
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Dawn, if that sender used Priority Mail materials to send you that book, then your PO was correct to assess the extra postage on it.

Tracey, had the sender sent your book out with no postage on it, then it would have gone back to her.  If you send anything out with any postage on it at all, then the USPS sends it along to the recipient postage due.  That's just how it works.

Date Posted: 11/4/2008 12:50 PM ET
Member Since: 7/20/2007
Posts: 1,046
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I know... it's stupid of me to just let it go. Ok so here is what i did. I PM'd her and here is what my message says:

I was thinking about this, and as i add up what a credit is worth on PBS, and the amount of postage i paid on it, i've almost paid full price for a book here.

I was wondering if we could manage some sort of deal here. You don't have any books i want, would you consider either reimbursing me postage or buddying me a credit back?

We'll see what she says.

Date Posted: 11/4/2008 6:40 PM ET
Member Since: 7/20/2007
Posts: 1,046
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Ok, so she was really nice (again) and agreed to buddy me a credit back for my trouble.

Thanks. I guess you read so many times on here about people being so mean to each other that i figured it would be too much trouble to ask for my credit back. But it turned out well, thanks for the advice!

Date Posted: 11/5/2008 12:18 AM ET
Member Since: 6/30/2006
Posts: 2,303
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I think the majority of the time, it does work out well. It is just the times it doesn't that get the attention.

I am glad your experience turned out so well--and both of you have learned from it.



Last Edited on: 11/5/08 12:20 AM ET - Total times edited: 1