The Art of Getting Your Own Sweet Way Author:Philip B. Crosby How can you continually arrange your personal world so that you are doing exactly what you want to do and everyone else is happy that things are turning out so well for you? — The answer to this question of Situation Management is contained in this practical, witty, down to earth book by Philip Crosby, the man who created the concept of Zero Defe... more »cts.
Beginning with Crosby's laws of Situation Management, which explain the predictable actions individuals will take when presented with situations, the book details the philosophy and technique of Situation Analysis and Prevention.
Case histories are used to illustrate each phase of getting your own sweet way. "The situation fo the boss versus peace and quiet"; "the little league conspiracy"; "the quarrelsome staff"...are some of the real life evaluations used to show the pattern of Situation Management.
...If your ambition is to be considered the unflappable solver of problems, this book is the place to start.« less