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Topic: Would you ask for your credit back....

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Subject: Would you ask for your credit back....
Date Posted: 3/11/2008 11:26 AM ET
Member Since: 10/6/2005
Posts: 10,717
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if the sender said they didn't realize the book was damaged, and it obviously wasn't their fault?

I got a wish list book last week. It looks brand new and I marked it received w/out any problems. Started reading it yesterday. Well, there is a huge publisher error - they printed chapter 19 twice and there is no chapter 20 at all!

I PM'd the sender and she stated that she never read the book herself so she didn't know there was a problem with it. I can certainly see where that would be the case - you would really have to have read the book to have caught this particular problem.

Still and all, I can't repost the book in good conscience because I DO know about the problem. I really can't even offer it as a freebie - who would want it? So I am out the credit for it. I doubt the publisher would take it back/replace it at this point because it was published in 2005.

So - ask for my credit back, or write it off and throw the book in the trash?

Date Posted: 3/11/2008 11:32 AM ET
Member Since: 10/24/2007
Posts: 1,313
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No - I would not ask for my credit back for 2 reasons - first, it's not unpostable by PBS standards and second you already marked it received.  I would take it to a Barnes and Noble or another book store and ask to swap it out.  I have heard of people doing this without a receipt with no problem.  If that doesn't work, contact the publisher.  HTH!

Date Posted: 3/11/2008 11:44 AM ET
Member Since: 10/6/2005
Posts: 10,717
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Amy are you sure it's not unpostable? The help files do say no missing pages, and I would say that whether the pages are torn out or missing due to publisher's error, they are still missing. I don't fault  the sender since she didn't know, but I think anyone KNOWINGLY sending out a book like this is breaking the no missing pages rule. At the very least they are deliberately choosing to send along a book they KNOW is damaged - I don't care how the damage occurred.

I would just take it in to B&N or Borders, except I had to do that once before and the clerk at Borders told me they only took books back if they had been published w/in the last year. I suppose I could try contacting Penguin but I'm guessing they have a time frame on such things as well...



Last Edited on: 3/11/08 11:46 AM ET - Total times edited: 1
Date Posted: 3/11/2008 11:53 AM ET
Member Since: 10/24/2007
Posts: 1,313
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Amy are you sure it's not unpostable?

I guess it's all in how you interpret it, but I can't see faulting the sender for something that's the printer/publisher's fault.  To me - the help center is referring to torn out pages or pages that have fallen out.  I still wouldn't ask the sender for my credit back, but that's for you to decide.  I guess the worst they can say is no. 

Jenny (Jenny) - ,
Date Posted: 3/11/2008 11:55 AM ET
Member Since: 12/13/2005
Posts: 682
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I really don't think the book is postable, but I'd probably chalk it up to bad luck and wouldn't ask for my credit back. It sounds like an honest mistake (and one that any diligent PBS member could make). Unless the book is ancient, I'd try contacting the publisher.



Last Edited on: 3/11/08 11:56 AM ET - Total times edited: 1
Date Posted: 3/11/2008 11:58 AM ET
Member Since: 10/6/2005
Posts: 10,717
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No you are right, I already marked it received w/out a problem so it's mine to deal with now I guess. And I don't fault her at all. But I'm not going to repost it like this. I'm going to go by the rule of not sending out a book I wouldn't like to receive myself.

Date Posted: 3/11/2008 12:04 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I wouldn't repost it either. Knowingly posting a book that cannot be read would be wrong IMHO. I don't think I would ask for a credit back, just chalk it up to bad luck. Since it was a WL you could contact R&R and see if they would put you back to #1, I think they probably would since you got a book you cannot read.

Date Posted: 3/11/2008 12:05 PM ET
Member Since: 11/14/2005
Posts: 1,442
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<removed my stupid comment>



Last Edited on: 3/12/08 7:29 AM ET - Total times edited: 1
Date Posted: 3/11/2008 12:08 PM ET
Member Since: 10/24/2007
Posts: 1,313
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Just to clarify, I never meant that it was ok to repost this book.  I don't know if anyone took it that way, but just thought I'd speak up.

Date Posted: 3/11/2008 12:14 PM ET
Member Since: 9/9/2007
Posts: 9,898
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I had the same problem with Water for Elephants, the last 30 pages were missing.  I contacted the publisher, who sent me a replacement copy.  I asked if I should send the other book back and they said no, just discard it.

If you contact the publisher, they will send you a new book.  Go to their website, you should be able to find some contact information there.  Good luck.

Date Posted: 3/11/2008 12:33 PM ET
Member Since: 8/25/2007
Posts: 13,134
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What was the book?  Just wondering, because there was a thread a bit ago about Sucker Bet (Vegas Vamps #4) having missing parts, and the publisher was telling people to return the book to where it was purchased and get another copy.  I'd definitely contact the publisher and ask for another copy.  It's not the member's fault since she apparently did not know the problem, so I'd not ask for a credit back.

Date Posted: 3/11/2008 12:51 PM ET
Member Since: 9/18/2005
Posts: 6,963
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Would it be unethical to buy the same book at Barnes & Noble, and then return this one?

Debs, I'm assuming you are being sarcastic with this comment, cuz to me the answer is an obvious YES, it would be unethical. 

Bren, I would contact the publisher.  The HC words it like this:  No loose or missing text pages.  Since the word 'missing' is in the same sentence as "loose" I take that to mean they are talking about pages that are removed from the book...like there is a gap in the book where the pages used to be, and are no more.  So, from her perspective it was a postable book.  (And I know you're not blaming this person....therefore I don't feel you can ask for the credit back.)  But this is a common thing and most publishing houses know which books of theirs are printed wrong and are more than willing to get a new copy to you.  That way, since it's a WL book, you can still read it and recoup your credit.  :)

Date Posted: 3/11/2008 1:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I vote for contacting the publisher. It can't hurt.  If they can't replace the book, maybe they'll send you a coupone or something for another book.  The worse they can do is ignore you or say they can't do anything.  Then you chalk it up to bad luck.

I also wouldn't ask for my credit back.  I think most of us have posted at least one book that we haven't read yet and this is something that wouldn't be obvious like stains, cleaving or writing that you can see flipping through a book. 



Last Edited on: 3/11/08 1:30 PM ET - Total times edited: 1
Date Posted: 3/11/2008 1:30 PM ET
Member Since: 9/24/2007
Posts: 453
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If it was bound this way, then this is certainly not the only copy floating around like this and the publisher is doubtless aware of the problem.  My guess is that if you contact them they will be already aware of the problem and have a policy in place for replacing it.

Sara

Date Posted: 3/11/2008 1:49 PM ET
Member Since: 10/6/2005
Posts: 10,717
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I'm thinking I'll probably just toss the book. Contacting the publisher for another copy seems kind of unethical to me as well, considering neither I nor the person who sent it to me purchased it new...seems to me like only the person who originally bought it at full price would have the right to ask for a replacement.

Edited to say I just checked the publishers web site for the heck of it, and they say to please return the book to the place of purchase for a refund or replacement...



Last Edited on: 3/11/08 1:54 PM ET - Total times edited: 1
Date Posted: 3/11/2008 2:47 PM ET
Member Since: 11/14/2005
Posts: 1,442
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yeah definitely not meant to be taken seriously - meant to put a kooky-face after my comment. 

Stupid attempt (by me) at being funny, but utter failure.  :-)

Date Posted: 3/11/2008 3:28 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Bren, call your nearby bookstore and ask if they have a copy of that ISBN available. Ask them to order one if they don't have it. Explain that you received a misbound copy and would like to exchange it. The bookstore should be compensated for the bad book by the publisher. Don't feel guilty about doing it! This sort of thing happens all the time with gifts and purchases. It's a defective product! It's not like you've read a whole book that's in sellable condition and are asking for a refund!

I've done this at my local B&N with no problems, no questions asked. That's one reason they get a lot of business from me, LOL!

Date Posted: 3/11/2008 3:28 PM ET
Member Since: 6/29/2005
Posts: 64
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I'm not sure why there is question of whether the book is postable or not.  No it is not postable - it should not have been posted in the first place.  It is not a complete book. 

Now, would I ask for a credit back - yes.  You did not get the complete book you requested.  If you didn't notice the problem for a month or so, then no I wouldn't ask.  Now, if I were told I sent a book like that, I would be buddying a credit.  The book shouldn't have been posted and it is the responsibility of the person posting the book to make sure the book is postable.  Now, if it was a newer book, I would consider going to a book store and seeing if I could exchange it there.

jackie

Date Posted: 3/11/2008 3:35 PM ET
Member Since: 1/10/2008
Posts: 345
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Whether it was unpostable or not, I wouldn't ask for my credit back.  There are some things that are obvious and I certainly speak up about that.  But if she never read the book, how would she know?  I flip through books to make sure things look okay, but I just don't think to check things like that.  I don't think it would be right to hold the sender to a higher standard than what I think I'd be able to meet myself. 

 

I would contact the publisher, though.  It certainly couldn't hurt. 



Last Edited on: 3/11/08 3:37 PM ET - Total times edited: 2
Date Posted: 3/11/2008 3:48 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I wouldn't ask for my credit back either.  It is not the sender's fault that the book was published and if she hadn't read it there was no way she would know that the chapter was repeated and one was omitted. 

I would contact B&N and ask to swap out the book or something like that.  I'm sure they would since I would think the bad book would go back to the publisher.  Or even though the publisher said to go back to where you purchased it, email them and ask what to do when it was given as a gift (and in a way it was) and you have no way to go to where it was purchased.

Date Posted: 3/11/2008 3:59 PM ET
Member Since: 1/25/2007
Posts: 6,567
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I think I'd leave it up to the person who sent you book.

If this trade was with me I'd gladly send it back to you plus offer you a free book off myself.  I mean I couldn't live with myself if I didn't offer you a credit a back. Also as a book lover myself I'd feel your disappointment.

You may also want to write the person and explain the problem. You could maybe say "Would you mind giving me my credit back?" then just see what they say. I think any decent person would give you a credit back for that. It's just the right thing to do.

 

 

Date Posted: 3/11/2008 5:26 PM ET
Member Since: 6/29/2005
Posts: 64
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So, I have a question to ask those of you that said they wouldn't ask for credit back since she didn't read the book and didn't see the problem....would that same logic hold up if there was water damage?  There are times that you can't see water damage or stains if you don't read the book. 

To me the logic is the same.  The sender incorrectly posted the book. 

Date Posted: 3/11/2008 5:29 PM ET
Member Since: 9/18/2005
Posts: 6,963
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 Don't feel guilty about doing it! This sort of thing happens all the time with gifts and purchases

Bren, Jane brings up a VERY good point!  If you rec'd something as a gift from someone that turned out to be defective, would you return it to that person and have them go exchange it?  Or would you just exchange it yourself?  Me?  I would exchange it myself.  It was given to me in that condition.  :)  Hope that helps.

Date Posted: 3/11/2008 5:44 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Edited to say I just checked the publishers web site for the heck of it, and they say to please return the book to the place of purchase for a refund or replacement...

Bren, there's your answer. Print that page out and take it with you to the book store to exchange it. The book is defective and should be replaced in whatever way the publisher says it should be replaced.

Date Posted: 3/11/2008 6:51 PM ET
Member Since: 10/6/2005
Posts: 10,717
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Yeah next time I get to B&N I might give it a try if I remember. I already know Borders won't - they specifically told me they won't replace or refund a book more than a year old without a receipt. I can't recall what book that I took back that time but it had a major publishing defect as well. Apparently the bookstores can't get publisher credit for books that are more than 12 months past their publication date.

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