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Topic: Auto email for Wish List Books Granted

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Subject: Auto email for Wish List Books Granted
Date Posted: 11/6/2013 9:33 PM ET
Member Since: 8/12/2005
Posts: 1
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The last three times I was offered a book from my wish list I never received the email informing me that my wish had been granted.  Just this last Sunday I removed several books from my bookshelf so it's not like I'm not an active member.  I've emailed the club about this problem but have never heard a word back from them.  In the past I've changed email providers to see if that helps.  I've put the club addresses in my contact list.  So this tells me that it is not me but the program the club is using.  It needs to be checked out and fixed.  It so disappointing to wait for a year for a request and then it's given to someone else.

Date Posted: 11/6/2013 10:22 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Wanda--you can go to Club Communications, under My Account, to see what messages are being sent to you by PBS.  If the messages are being sent, then it is an issue with your email provider, and you'll have to discuss that with them.  Sometimes, if a member accidentally marks a PBS email as spam, the email provider may block all other emails coming from that sender, in an attempt to reduce "spam".  You haven't mentioned which email providers you've tried, so I can't make any specific suggestions.  I use Gmail, and have not had any problems.

You could also put some or all of the books on your Wish List on Auto request, so whether you see an email or not, the book will be requested for you and sent, provided you have sufficient credits to cover it.



Last Edited on: 11/6/13 10:24 PM ET - Total times edited: 1
Date Posted: 11/7/2013 4:30 AM ET
Member Since: 11/14/2005
Posts: 1,442
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I have all of my wishlist books on Auto-request and never receive emails that a wish has been granted.  Is that possibly what's going on with your account? 

eta: Also, I learned there are some emails (such as PM notifications) that are not sent by the club, if you are logged in (even if your browser is on a different window).  If you don't have your WL on auto-wishlist as I described above, perhaps WL notifications are also not sent if the member is currently logged in?



Last Edited on: 11/7/13 8:33 AM ET - Total times edited: 1
Date Posted: 11/7/2013 10:42 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you have credits then why not just autorequest any you are near the top for? 

Date Posted: 11/7/2013 4:40 PM ET
Member Since: 3/4/2007
Posts: 4,565
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I would be curious to know who your email provider is, too. All of my WL books are on auto-request and I've always gotten the 'wish granted' emails in my gmail account.  I'm assuming you have also checked your spam folder to be sure they are not being directed there instead of to your inbox. 

Date Posted: 11/7/2013 8:31 PM ET
Member Since: 8/26/2006
Posts: 9,337
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If you think you aren't getting your PBS emails....

This may be helpful

Date Posted: 11/8/2013 7:02 AM ET
Member Since: 11/14/2005
Posts: 1,442
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I would be curious to know who your email provider is, too. All of my WL books are on auto-request and I've always gotten the 'wish granted' emails in my gmail account.  I'm assuming you have also checked your spam folder to be sure they are not being directed there instead of to your inbox. 

Sandy, my emai provider is Yahoo.  Yup, I've checked Spam and the PBS emails aren't going there.  In fact, I get PM Notifications and PBS newsletters with no problem.  I just figured that the "wish granted" emails weren't coming due to auto-request because I DO get them if I forget to put a book on auto-req.  In this case I'm not going to worry too much, as I log in every day anyway so I regularly see all account activity.
 

Date Posted: 11/9/2013 11:45 PM ET
Member Since: 11/5/2011
Posts: 100
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My wishlist books are all on auto-request and I always get the 'wish granted' emails in my Yahoo account.

Not really helpful, just my two cents.
Date Posted: 11/10/2013 5:11 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Hm, interesting. 

I just checked my Email Settings and I have "Book Request Accepted in System" checked as an email that I do not want.  Maybe that's why I don't get "Wish Granted" emails...  (I thought I got them for non-auto-request books, now I'm not sure.  Been too long that I've been doing auto-request.)

Date Posted: 11/12/2013 7:28 AM ET
Member Since: 4/28/2009
Posts: 9,753
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I have an Apple email account ("in the cloud") and am getting  all my emails from PBS.

Date Posted: 11/12/2013 1:06 PM ET
Member Since: 8/26/2006
Posts: 9,337
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If you go to your main My Account page, you'll find your "Club Communications" folder on the yellow bar near the top.  Every time the site sends you an email, it puts a copy in that folder.  If there are messages in there that you didn't receive as emails, it's usually a simple fix.  Follow the instructions in the "If you think you're not getting your PBS emails" help doc I linked up above and add the 3 PBS addresses to your list of safe or accepted senders.

It's not uncommon for an email provider to start by blocking one type of PBS mail while still letting the others through.  This could happen if a PBS member with the same email provider marked a particular email as spam.

Date Posted: 11/12/2013 10:26 PM ET
Member Since: 12/11/2008
Posts: 42
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Yahoo has blocked all email messages from my local school district for the past several weeks, and I've been getting print messages sent home with my kids that they are aware of it and the school district has been trying to work with Yahoo to resolve it.  No other email providers were affected.  It likely is Yahoo and its overactive spam filters (on a provider level) and not PBS.