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Topic: BOB Books Not Received

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Subject: BOB Books Not Received
Date Posted: 9/19/2008 6:01 AM ET
Member Since: 11/10/2006
Posts: 44
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I have a question.  I swapped some books on bob. She got the ones I sent and marked them received.  She marked mine sent on 8/25 and I haven't received them yet.  I sent her a message but haven't got a reply as of today.  I guess my question is this:  what happens on BOB when  you don't get the books?

I've not used BOB much but I've never had this happen before.

Thanks,

Brenda E.

Date Posted: 9/19/2008 9:27 AM ET
Member Since: 8/14/2008
Posts: 3,574
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I am not a BOBber, so I don't know about BOB, but I do know - with regular sends, you haven't had enough time yet to mark them as not arrived. They always give at least a month. If it is a bigger box, it could naturally take more time.
Date Posted: 9/19/2008 10:23 AM ET
Member Since: 5/10/2007
Posts: 5,526
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if you are a boxer why don't you have the icon by your name?  that seems odd to me but then I'm not a boxer so don't know for sure

Date Posted: 9/19/2008 10:55 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you did an "under the table" deal through PM then there's nothing PBS can do for you. Although there isn't much they can do if you're both boxers either.  Other than send a warning to the other member and possible closing their account if they have a lot of complaints. 

I think the weather is affecting mail deliveries. I never had books go lost before.  So far I have 2 about to go lost, 1 book already lost and 1 DVD lost. The lost book was coming from Louisianna-a bad weather state.  The others are coming from areas where they would have to travel through bad weather states.  So they are being held up somewhere.  The only books I seem to have making a fairly quick journey are ones on the same coast as me. Anything cross-country has been taking a long time.  I sent 3 books (from another site) over seas and they got there quicker than cross-country books. 

Subject: BOB
Date Posted: 9/19/2008 4:37 PM ET
Member Since: 11/10/2006
Posts: 44
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This was't an under the table deal.  There is NO way that I would even consider doing that!  We made an even swap, 3 for 3.  She got her books on Sept.. 3rd and we mailed at the same time.  I know it hasn't been a month but I was just wondering what to do if I don't hear from her.  I've sent a message and haven't received a reply.  I have no idea why the boxer symbol isn't by my name because I am a boxer.

Date Posted: 9/19/2008 5:25 PM ET
Member Since: 7/24/2008
Posts: 550
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Your boxer symbol is now showing up...not sure why it was not before, I was thinking the same thing when I read this earlier.  It was not there before.  How wierd.  I would give her a little more time to reply.

Date Posted: 9/19/2008 5:28 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Yeah you didn't have a BOXER symbol before. 

Date Posted: 9/19/2008 9:25 PM ET
Member Since: 2/24/2006
Posts: 5,498
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Its "possible" they got lost in the mail.  Its happened to me before.  It sucks, but what can you do? 

Date Posted: 9/19/2008 9:57 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Brenda, if you happened to have your BoB on hold for even a short time, your Boxer symbol would go away.  That might be a simple explanation for that.  It would not affect ongoing transactions, just prevents new ones from occuring while you are on hold.

As to the question, this is from the Help Center:

What if I never receive my Box-O-Books?

If you have agreed to a Box-O-Books swap and the other Boxer's books don't arrive (or if the swap is not marked mailed by a week after it was accepted), you should contact the other Boxer using the Personal Message button on the swap, to ask if the Box was mailed (or when it might be mailed).

If the other Boxer does not respond to your Personal Message within a week, you should contact us and we will look into the situation.

***************************

If this was a for credit transaction, tomorrow would be 26 days and they would "go lost".   If it were me, I would send another message tomorrow if they don't come and start counting the week from there.  Then I would contact the PBS Team.  Hopefully your books are just delayed, or perhaps even mailed late so thats' why they aren' there yet.  As others have said, weather could certainly be an issue for some parts of the country!   In fact, even electricity is still an issue for some areas affected by the hurricanes.  However, by contacted the PBS Team after the right amount of time, they can make note and be aware if a habit develops.

Date Posted: 9/19/2008 9:57 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Oh, another thing people might keep in mind is that if a person's BoB expires, they icon would go away.  They might still have ongoing boxes, though, and that would be another reason to be asking the question w/o having a boxer icon.

Subject: BOB
Date Posted: 9/20/2008 7:53 AM ET
Member Since: 11/10/2006
Posts: 44
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Thanks for all the helpful messages.  I appreciate it very much.  I did get a reply from the lady this morning.  Apparently she had a new grandchild born and has been all up in the air, which I can understand, having 13 grandchildren and two great-grandchildren.  It turned out that she had mailed the books to someone else by mistake and that's why I never got them.  She's going to make it right. 

You are right, I did have my BOB on hold.  I was just overwhelmed with orders!

Again, thanks for the help!

Brenda E.