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Topic: BOOK DESCRIPTION SAYS HARDBACK BUT IS PAPERBACK

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Subject: BOOK DESCRIPTION SAYS HARDBACK BUT IS PAPERBACK
Date Posted: 9/20/2013 8:34 PM ET
Member Since: 7/24/2005
Posts: 356
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Received a wishlisted new Mary Balogh book and the book description says it's a hardback.  However, the ISBN is for a paperback version.  Even Amazon says that ISBN is a paperback.  So PBS's database is incorrect. 

I just posted the book to FIFO and then pm'd the requestor explaining that she's getting a paperback with the correct ISBN, not a hardback as shown in the book's description.

Can this be corrected in PBS's database?

Date Posted: 9/20/2013 8:43 PM ET
Member Since: 1/17/2009
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Yes, but they will need to research the ISBN before they will change it. They won't change it if the book was really released in hardback, but on a new title if the research shows that it wasn't ever a hardback, they can change it. Once people start trading the book here, it complicates the issue because they start to assu.me that people are posting it correctly and thats just another barrier to really fixing it. Your best bet is to use the Contact Us link at the bottom of the page and ask for the change, and put in all the details. Expect that it will take months for them to complete the change.
Date Posted: 9/20/2013 8:49 PM ET
Member Since: 8/19/2007
Posts: 4,258
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If it's the Mary Balogh book I'm thinking of (THE ARRANGEMENT), it was never published as a hardback.  I did some research on it, and it was published as a PB and an e-book, but no where could I find it was ever published as a HB.  I did send the info in to PBS, but sometimes it does take a while to get it changed.  Makes it difficult to send it to all those wishers if they're thinking they're getting a HB when they're not.  Hope they can fix the problem soon. Pat

Date Posted: 9/20/2013 9:21 PM ET
Member Since: 8/26/2006
Posts: 9,333
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You should not post a paperback book to a hardcover listing.  You can either wait until the Admin Team changes the listing, -- and then post it, or you can post it without an ISBN.  There's an option for doing that in the yellow bar at the top of the Post Books page.

When you post the book incorrectly and then PM the member to tell her the book is not what is listed, it can cause problems.  If she doesn't want the paperback and cancels, she loses her place in the wish list line.  At that point the server quietly passes your offer on to the next wisher in line.  She receives your paperback and marks it "received with a problem".  (Your PM didn't go to her, it went to the first wisher who canceled.) 

The problem is common enough that there's a help doc on it:

 

When I enter the ISBN on my paperback, the listing shows a hardcover!

Problem: You enter the ISBN on your paperback and the book Listing Preview says "hardcover" (or vice versa - you have a hardcover and the preview says "paperback").

This means one of three things:

1.  Your book is an Advanced Reader Copy (ARC)

If your book is a paperback, and the ISBN brings up a Book Listing Preview that says "hardcover", please check your book to be sure it is not an ARC.   If it is an ARC, it cannot be Posted for swapping at PBS.

Solution: You can offer this book to others in the Book Bazaar Discussion Forum (read the "How to Use this Forum" topic there before you Post!) but you must not post it to your PBS account Bookshelf.

2. The publisher chose to assign the same ISBN to more than one version of this title.

Publishers sometime choose to assign the same ISBN to multiple versions of a book.  However, PBS can attach only ONE booktype to the listing for an ISBN.  If your book does not have the booktype assigned to the ISBN in the PBS database, you will need to post it with a customized listing, using the Post a Book Without an ISBN link on the Post Books page, so that the booktype matches your book.

Solution: You will need to post this book with a customized listing for the book, using the "Post Books without an ISBN" link on the Post Books page.

 

3. The PaperBackSwap database is wrong.

This can be the case - our database is compiled elsewhere, and can have errors. To find out if this is a database error, you can do the research on alternate database archives (by doing a Google search for the ISBN).  If every single non-Amazon site says that the booktype matches your book, then this supports the probability of a database error here.  If that is the case, you can contact us (using the "send us feedback" button on the Contact Us page) to ask for binding type change for that ISBN.  These take time to do, so in the meantime, you should NOT post your book using the non-matching listing.   If the research you do brings up a mix of hardcover and paperback listings, that means you need to create a customized listing for your book.

Solution if your research shows that no other sites have listed this ISBN with the booktype that appears on our site: Contact us (using the "send us feedback" button on the Contact Us page) to ask for binding type change for that ISBN.  Binding type changes take time for us to do, so in the meantime, you should NOT post your book using the non-matching listing. You can either wait for the change, or post the book with a customized listing you create to match your book, as below.

Solution if your research shows a mix of hardcover and paperback listings for this ISBN on other sites: You will need to post this book with a customized listing for the book, using the "Post Books without an ISBN" link on the Post Books page.

Date Posted: 9/21/2013 8:50 AM ET
Member Since: 8/19/2007
Posts: 4,258
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Date Posted: 9/21/2013 3:31 PM ET
Member Since: 7/24/2005
Posts: 356
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Thanks for the help!!

Yes, Pat, the book is THE ARRANGEMENT by Mary Balogh.  I appreciate the info you gave me about researching that book.

Jan

Date Posted: 9/22/2013 1:17 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Patty has posted the Help Center document on what to do about the book. In the mean time, please make sure to CANCEL the posting of the book. It CANNOT be swapped via the ISBN as long as the ISBN shows up in the PBS data base as a hardcover. You are violating the posting requirements to post it that way and can lose the book, postage, and credit doing so. Sending a PM to a member telling them that the book isn't what they wished for doesn't negate their wish for the hardcover. Even if a hardcover doesn't exist. They can wish for something that doesn't exist. Until/unless the database is changed the only option to post the paperback is via the "book without and ISBN" option.

Ms K. (MsK) -
Date Posted: 9/23/2013 11:58 AM ET
Member Since: 10/1/2005
Posts: 121
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The Arrangement was ORIGINALLY supposed to be issued in hardcover, but the publication was postpointed and re-issued(?) with the same ISBN in paperback.  There is a "tag" for the book that says paperback. I was an "less #5" wishlister and have gotten my paperback copy already. I'm happy.

Date Posted: 9/23/2013 11:21 PM ET
Member Since: 8/16/2007
Posts: 15,188
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The Arrangement was ORIGINALLY supposed to be issued in hardcover, but the publication was postpointed and re-issued(?) with the same ISBN in paperback.  There is a "tag" for the book that says paperback. I was an "less #5" wishlister and have gotten my paperback copy already. I'm happy.

A tag doesn't matter. The listing being wrong doesn't matter. The site REQUIRES posters to verify Author, Title, ISBN, and binding Type. If those don't match they cannot post the book. Hopefully you did not repost the paperback. Until/unless the listing is changed in the database, it CANNOT be used for a paperback.

Date Posted: 9/23/2013 11:51 PM ET
Member Since: 1/17/2009
Posts: 9,794
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The flip side of the coin, though, is that people use the listing anyway when it takes too long for PBS to fix incorrect listings. I know of a listing that I've personally submitted at least 3 times over the past year, for a title change, each time someone writes me from the BDE team telling me about how the team has to change titles, etc ... And it's still wrong. Everybody knows the listing is wrong, the book was never available or published under the old title. I've also seen the WL go down by about 30 or so since the book was released, so I know the book is being traded on the site anyway ... That's how I got a copy. If they really can't clarify it for some reason ... I don't see why they can't just make the listing have both titles like I've seen them do previously. IMO, though, a year is way too long to take to fix a book title, or enter a line into the book description that says Previously titled Blah Blah Blah, which would take care of about 90 percent of any confusion that members might feel over the title change. I get that the site owners want to be careful with the book database .... But on the other hand, we are trading free books here, not safeguarding nuclear launch codes. KWIM?
Ms K. (MsK) -
Date Posted: 9/24/2013 12:07 PM ET
Member Since: 10/1/2005
Posts: 121
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Melanie D., I will not be reposting the book, but thank you for letting me know. (although I am aware of that rule.) I follow the rule when posting books. If I want a book and know that there is a problem, then I will ask the requestor. If I am aware of the PBS error and want the book no matter what, then I just request and receive it without a problem report.

Date Posted: 9/26/2013 4:39 PM ET
Member Since: 7/24/2005
Posts: 356
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I did end up posting this wished-for book without an ISBN.  And then posted in one of the forums about the book type problem and told what the new ISBN number was.  Pat put me in touch with another member who wanted the book so it will be mailed to her.  Thank goodness, because I thought I was going to be stuck with that book when there were actually other readers out there who wanted it.

Thanks for all the input.

Jan

Date Posted: 9/28/2013 9:10 AM ET
Member Since: 7/10/2011
Posts: 2,353
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Sara, what is the book?