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Topic: Barcode not printing - anyone else have this happen?

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Subject: Barcode not printing - anyone else have this happen?
Date Posted: 7/10/2012 12:05 AM ET
Member Since: 5/29/2012
Posts: 3
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I just tried to print a wrapper with printable postage & delivery confirmation, as I've done tons of times without a problem. However, the barcode isn't showing up - there's just a big X in the box where the barcode should be. I've tried two different browsers and all 3 different wrapper configurations.

Has anyone else had this happen? Can I still mail the book without a problem, or will USPS reject it without a barcode?? Any way to fix it and get the barcode back??

Date Posted: 7/10/2012 1:15 AM ET
Member Since: 5/22/2010
Posts: 1
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I am having the same problem and came here to ask about it as well.  Hopefully someone will be able to give us an answer.

Date Posted: 7/10/2012 1:18 AM ET
Member Since: 2/15/2007
Posts: 5,377
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Same here. I'm assuming the PO will still accept it since the postage is paid. But probably not a lot of tracking updates en route, I expect. Unless it's embedded in the QR code now somehow?



Last Edited on: 7/10/12 1:19 AM ET - Total times edited: 1
Date Posted: 7/10/2012 6:35 AM ET
Member Since: 6/22/2006
Posts: 157
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I just had the same problem. I tried printing their web version (if you're having trouble printing this click here thing - it takes you to a web page rather than using adobe). Same deal with the barcode. I've only got a few hours until I need to mail my books, I hope it gets fixed in the mean time.

Date Posted: 7/10/2012 8:44 AM ET
Member Since: 5/8/2007
Posts: 2,116
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Same here.  I need to get in the mail now.  I guess I will send it like it is with the X.  Will check back later.

Linda

Date Posted: 7/10/2012 9:03 AM ET
Member Since: 11/20/2005
Posts: 2,278
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I'm standing in line  with the rest of you .....  not sure if I should mail the books now or maybe wait til tomorrow.  I really need to get my books out today, though.

Date Posted: 7/10/2012 1:22 PM ET
Member Since: 3/20/2006
Posts: 229
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I contacted Live Help since I had the same problem, and this is the response I received:

 

This is a problem with the system, and the site administrators are aware of it and are working on a solution. Because this is a randomly occurring glitch, you can try printing the wrapper again later (there should be no additional charges added to reprint wrappers already created during the glitch).

The site admins have told the Tour Guides that this problem will be revised by tomorrow, so if you try again in a bit without success, you should have no trouble reprinting tomorrow.

Please let me know if this helps and feel free to PM me if you have more questions.

Date Posted: 7/10/2012 5:41 PM ET
Member Since: 11/20/2005
Posts: 2,278
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I just printed a new wrapper with postage and its working fine .. the barcode is present and accounted for.  However, when I try to re-print one that I've purchased, the barcode is still  missing.  It is dated for today ... so what happens now?  Am I just out the money I've paid for the postage? 

Date Posted: 7/10/2012 7:43 PM ET
Member Since: 5/29/2012
Posts: 3
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I'm having the same issue trying to re-print. I am just going to have to mail it tomorrow without the barcode...I think it will still get there without a problem, it just won't be scanned along the way. :(

Date Posted: 7/11/2012 10:22 AM ET
Member Since: 11/30/2007
Posts: 4,960
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This was also brought up in the "Questions about Paperbackswap" forum - here is the thread: http://www.paperbackswap.com/Missing-Tracking-Bars/topic/265409/

If you are having trouble with reprinting a label that has an X still on the barcode, you need to contact the PBS team to handle it.