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Benchmarking at Its Best for Contact Centers
Benchmarking at Its Best for Contact Centers
Author: Bruce L. Belfiore, Jon Anton
Done right, and done regularly, benchmarking provides improved work life, career advancement and substantially increased earnings on a consistent basis. This book is an essential manual for continuous improvement peer group benchmarking that shows convincingly why proper professionalism in today?s environment requires benchmarking. Includes valu...  more »
ISBN-13: 9780971965256
ISBN-10: 0971965250
Pages: 107
Rating:
  • Currently 3.5/5 Stars.
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3.5 stars, based on 1 rating
Publisher: The Anton Press
Book Type: Paperback
Members Wishing: 0
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