Search - Benchmarking Customer Service (Financial Times Management Series)

Benchmarking Customer Service (Financial Times Management Series)
Benchmarking Customer Service - Financial Times Management Series
Author: Glen Peters
Benchmarking against the best is essential in building customer focus. This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan.
ISBN-13: 9780273610694
ISBN-10: 0273610694
Pages: 256
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Publisher: Trans-Atlantic Publications
Book Type: Hardcover
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