  2008 - Valuesbased Service for Sustainable Business Lessons From Ikea [Routledge Studies in Management, Organizations and Society] (Hardcover) ISBN-13: 9780415458535 ISBN-10: 0415458536 Genre: Business & Money ?  2000 - New Service Development and Innovation in the New Economy (Paperback) ISBN-13: 9789144015590 ISBN-10: 9144015593 Genre: Business & Money ?  1998 - Service Quality (Hardcover) ISBN-13: 9780669211528 ISBN-10: 0669211524 Genre: Business & Money ?  Quality of Service Making It Really Work [Quality in Action] (Hardcover) ISBN-13: 9780077079499 ISBN-10: 0077079493 Genre: Business & Money ? |
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