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Topic: BoB how & when to report problem?

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Subject: BoB how & when to report problem?
Date Posted: 3/17/2011 4:12 AM ET
Member Since: 10/2/2007
Posts: 174
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What if the other person doesn't ship or respond? When should I assume there's a problem? And what do I do if there is a problem?  A boxer received my books 2 weeks ago and sent an apologetic PM saying she'd ship right away. She printed the label but hasn't marked mailed yet and did not respond to my recent PM. What if she never responds or ships?

Thanks in advance, Melissa

Date Posted: 3/17/2011 11:25 AM ET
Member Since: 5/16/2009
Posts: 7,858
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You can send in to the team under the contact us link that the member is not responding to your PM... Seems like a long time not to ship after receiving your box, too. I'd just send it in to the team and see what happens.
Date Posted: 3/20/2011 10:50 PM ET
Member Since: 10/2/2007
Posts: 174
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Thanks, Debbie. 

I had difficulty finding a solid solution on the forums - maybe someone else can get help from my issue so here's what happened so far, for those interested:

I used the 'contact us' link (at the bottom of every page here) to send a description of my problem and got a reply within 24 hrs saying she has a good record so they contacted her & I should give them an update at the end of the week. The end of the week came with no reply from the sender so I let PBS know again; they've suspended her account until she resolves the issue.



Last Edited on: 3/29/11 3:00 AM ET - Total times edited: 1
Date Posted: 4/21/2011 2:46 AM ET
Member Since: 10/2/2007
Posts: 174
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Update time! Two months since I accepted, printed & mailed. 

I've been in touch with PBS. They heard from the boxer & she promised to resolve the issue. About 10 days later, she told PBS she mailed so PBS marked the books mailed and asked that I let them know if/when I get them. It's been 19 days since so I don't think she actualy mailed. Her account is still suspended/closed. She has not contacted me at all. I must admit, I'm extra upset because I'm reading a series and she was to send me the next book I needed, and also one book I sent her was titled "Just Like Jesus:Learning to Have a Heart Like His" which is ironic in a way.

However-I have full confidence in PBS and they've been great. They seem to be fully informed on my situation and follow up quickly. They said if the boxer had credits on her account, they'd transfer to me. And even though I'm out a few books, the other person having their account suspended/cancelled seems like a fair resolution. 

Date Posted: 4/21/2011 6:54 AM ET
Member Since: 8/25/2009
Posts: 695
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"so one book I sent her was titled "Just Like Jesus:Learning to Have a Heart Like His" which is ironic in a way."

 

Oh, I don't know, I read a lot of books about weight loss but I'm still fat.  smiley

Date Posted: 4/21/2011 7:01 AM ET
Member Since: 10/2/2007
Posts: 174
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You got me there, maybe she ordered the book because she *needs* to learn to be like Jesus eh? LOL