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Topic: BoB with missing book...

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Subject: BoB with missing book...
Date Posted: 2/27/2008 9:42 PM ET
Member Since: 6/20/2007
Posts: 808
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I agreed to swap 4/4 books with another boxer. When her pkg (a plain manila envelope) was rec'd yesterday, the bottom edge was torn and the pkg contained only 3 books. Of course, the missing book was the one for which I'd searched and the reason I'd offered the BoB to begin with.

I PM'd the other boxer about the problem. Her reply was just an apology... Gee. Thanks.

If you were the boxer that didn't pkg the books very well, what would you offer the boxer who was shorted a book?

If you were the boxer that was shorted a book (the one you wanted most), what would you ask the sending boxer to do? How would you word that request?

Colleen

 

Date Posted: 2/27/2008 10:02 PM ET
Member Since: 10/19/2006
Posts: 3,343
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I wouldn't leave feedback until you've resolved the question as to her intentions regarding the missing book-- although it sounds like she didn't/doesn't intend to send it.  Maybe PM her again, ask specifically, and if she still won't send it, I'd leave negative feedback and write something like "missing book" in the field where you can write.

I think I'd say something like "I was really looking forward to receiving this book.  It was part of my deal with you to exchange boxes of books.  And if I'd known it wasn't going to be sent, our negotiations might have changed.  Please let me know when/if you intend to send this book."



Last Edited on: 2/27/08 10:04 PM ET - Total times edited: 2
Date Posted: 2/27/2008 10:26 PM ET
Member Since: 10/27/2005
Posts: 503
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Lynn, I think Colleen means that the envelope was torn and the book had fallen out somewhere between the sender mailing it and her receiving it.

I would write it off as bad luck myself, if the PO ripped the envelope it's their fault not the senders.

Date Posted: 2/27/2008 10:28 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 11/4/09 5:44 PM ET - Total times edited: 1
Date Posted: 2/27/2008 10:51 PM ET
Member Since: 6/20/2007
Posts: 808
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I appreciate the input. Let me clarify. The sender really didn't pkg these very well. Four books, loose, in a 10x13 standard manila envelope. No padding. No internal wrapping (like plastic wrap).

The pkg was apparently torn open in transit, but I believe the books could have survived the shredding if the sender had 1) reinforced the edges of the envelope with shipping tape and 2) wrapped the books together in plastic wrap.

Any thoughts?

Colleen

 

Date Posted: 2/27/2008 11:02 PM ET
Member Since: 11/13/2005
Posts: 511
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Be sure to fill out a "mail received without contents" report at https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx, it just might get you the book back

Date Posted: 2/27/2008 11:40 PM ET
Member Since: 6/20/2007
Posts: 808
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Thank you, Bret. I suspect the pkg was damaged in transit and that this book probably broke some sorting machine somewhere in the process of being shredded by that same machine (literary retribution?)

I will file the claim with the postal inspectors... maybe, just maybe...

Colleen

 

Date Posted: 2/28/2008 12:51 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 11/4/09 5:43 PM ET - Total times edited: 1
Date Posted: 2/28/2008 10:04 PM ET
Member Since: 6/20/2007
Posts: 808
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Thanks, DuskyRose, for your input and encouragement. I did end up leaving negative feedback. I HATE to do that and always make an attempt to resolve an issue before I do. Negative comments don't make anybody feel better about the situation. But I agree, other members need to know that there is a possibility that, as a swapping partner, this boxer may not be as careful with books as they'd like her to be.

I am thankful that it was only a 4-book swap. I've done BoB swaps as large as 60 books... that would have been a nightmare if those had not been well-packaged.

As far as the post office... yeah, that's what I thought too. That book is either in a lost mail bin, an employee breakroom, or in shreds in a dumpster after having damaged a sorting machine. Soooo I've got nothing to lose by filing a claim. Which will get done tomorrow. Today was spent organizing my 11-year-olds 3 bookcases (she'd have her own PBS account if I could afford the postage).

Thanks again for your input and encouragement,

Colleen