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Topic: Book condition guidelines ...PBS "good" very similiar

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Subject: Book condition guidelines ...PBS "good" very similiar
Date Posted: 4/16/2009 11:35 PM ET
Member Since: 11/26/2006
Posts: 221
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Guidelines for New and Used Books items:  (Copied from Amazon)

  • New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.
  • Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. Suitable for presenting as a gift.
  • Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged.
  • Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels.
  •  Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing).
Geri (geejay) -
Date Posted: 4/17/2009 1:59 AM ET
Member Since: 9/2/2008
Posts: 9,088
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Except PBS doesn't allow notes or highlighting except in certain text books.

If those are Amazons conditions and I don't doubt you then Amazon should have a place where you could let them know some of the dealers don't have "good" books.  For that matter I've gotten some that weren't even acceptable. 

At least on PBS you may get your credit back if you get a bad copy.  I don't know about now because it's been quite a while since I bought a used book on Amazon but I had no recourse when I received a barely readable book that was described as very good and turned out to be very bad.

Date Posted: 4/17/2009 5:42 AM ET
Member Since: 1/20/2009
Posts: 2,680
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Geri,

Amazon does have a place for that. If you feel the need, you can contact them the same way you would for any other issue, and just like PBS, they've been known to keep records of complaints against marketplace sellers, and banning those with too many (lots of claims filed against them, too much negative feedback, etc.). You can also contact the seller to try to work it out (this is always what you should do first). IF that fails (a very big if) then there's the option of leaving negative seller feedback, and if you feel it's worth it you can file an A-to-Z guarantee claim. You're limited to a certain number of claims, but if you got something expensive or whatever, then it's likely more than worth filing a claim on and having Amazon refund your money if the seller won't do it voluntarily.

I must say, out of well over a hundred Amazon marketplace transactions my family has done over the years (schoolbooks, novels, video games, DVDs, and CDs), I would say only a dozen or so of them were a dissapointment in any way at all (game manual missing, DVD damaged enroute, books not in expected condition, and one never showed up at all), and out of that dozen, only one or two of the sellers didn't make it right quickly and without a headache. The fact of the matter is that, just like everywhere else (including PBS), not every transaction is going to go perfectly, but if you take the steps available to you then the Amazon marketplace is a fairly safe place to buy things from. I've never felt the need to file a claim, and though I came out on the losing end a few times (much like what happens at PBS if a sender refuses to return a credit), overall the good FAR outweighs the bad. I may have lost a couple dollars here and there on individual items, but in total I've saved a fortune.

Of course, this was all before I discovered PBS, which has now replaced Amazon as my primary book source (except for the 'must have' new releases). I still use them a lot for other new and used things though, and don't regret it at all.

Geri (geejay) -
Date Posted: 4/17/2009 9:29 AM ET
Member Since: 9/2/2008
Posts: 9,088
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Tiffany,

I must admit the bad experience was when I first discovered Amazon and really didn't know what to do.  I can say that I've remembered who the seller was and have never purchased another thing from them.  In fact there was a book I didn't order because that seller had the only copy at the time.  I went looking for it elsewhere.

I did have a game that didn't work for me and Amazon handled it in a flash.  That was after I found that I could compain and where to take my problems.

I'm with you now.  I still get some things from Amazon but PBS first.  I was quite surprised recently when I saw a book that sounded interesting and I decided to WL it and within a week I had it!

Thanks for all the advice on reporting problems to Amazon, I knew some but not all of them. 

Date Posted: 4/17/2009 9:48 AM ET
Member Since: 11/26/2006
Posts: 221
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You notice Amazon does NOT address water damage   which has been the cause of most of my bad swaps here on PBS. 
I got the guidelines off the Amazon website.

My history with Amazon used books has been about 70% good. I do not buy from sellers who don't have 97% feedback or higher.

I try Amazon or Ebay for books that I cannot get here.

Date Posted: 4/17/2009 12:20 PM ET
Member Since: 2/19/2009
Posts: 8,559
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One difference between Amazon and PBS is that PBS does not require that dust jackets be included with hardcover books.

 

Date Posted: 4/17/2009 12:40 PM ET
Member Since: 1/15/2007
Posts: 1,410
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I think we're closer to "very good"

Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged.

"Good" allows highlighting and writing, PBS does not.  PBS books mst have intact pages, too.

 

Anyway, why do you note this?



Last Edited on: 4/17/09 12:41 PM ET - Total times edited: 1