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Topic: Book condition question

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Subject: Book condition question
Date Posted: 8/14/2007 2:33 PM ET
Member Since: 5/30/2007
Posts: 400
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I received a book with a cracked spine--the book can lie open flat because there is a place where it isn't connected to the back. Before I mark it received, I wanted to know. Is this acceptable condition? I would feel guilty for reposting it.

Date Posted: 8/14/2007 2:41 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Mary Ann,

The Help Center says this:

Binding:

  • Must be intact, with no separation on the inside or outside of the book
  • If the book tends to open at a particular page, this is OKAY
  • Small amount of fraying or denting at top or bottom is OKAY

Just opening to the one spot isn't, in and of itself, a problem.  However, if you can see that the part of the book isn't connected to the bookcover, that is a problem.

Date Posted: 8/14/2007 2:44 PM ET
Member Since: 5/30/2007
Posts: 400
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Thanks! It is as if the book is in two sections. One bunch, then a gap, then another bunch. You can see the white of the back of the spine from the inside.

L. G. (L)
Date Posted: 8/14/2007 9:27 PM ET
Member Since: 9/5/2005
Posts: 12,412
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That's cleaved and not postable.

 

Date Posted: 8/15/2007 7:52 AM ET
Member Since: 5/30/2007
Posts: 400
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Thanks. I sent a message to the sender but have heard nothing back so far. If they don't reply and retunr my credit, am I just up a creek? Thanks so much!
Date Posted: 8/15/2007 9:38 AM ET
Member Since: 1/14/2007
Posts: 16,535
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Mary Ann;  did you mark it "received with a problem"?

 

 

Date Posted: 8/15/2007 6:56 PM ET
Member Since: 8/15/2005
Posts: 4,469
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I think I'd mark it received with a problem, I think, but I'd check the help center first, just in case.

Date Posted: 8/15/2007 7:03 PM ET
Member Since: 4/25/2007
Posts: 11,361
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That's definitely not acceptable.  I'd mark it received with a problem and PM the sender and ask for your credit back.

Date Posted: 8/16/2007 3:00 PM ET
Member Since: 5/30/2007
Posts: 400
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I did that. The sender said that the rules say that she can't return a credit until she has received at least three books? I can't find that anywhere.
L. G. (L)
Date Posted: 8/17/2007 2:09 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Nope - she is totally mistaken.  She can return a credit if she has one.  Since you marked  the book received, she received a credit for it.

Date Posted: 8/17/2007 7:07 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Straight from the Help Center, she is right, she can't give it back until she has received 3:

The first thing under How do I refund a credit to another member? :

In order to give credits to other members, you must first have received at least 3 books from PBS.  Once you have received three or more books, the option will be available for you.