Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Book Damaged by USPS - Must I Refund Credit?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Book Damaged by USPS - Must I Refund Credit?
Date Posted: 9/27/2010 3:10 PM ET
Member Since: 8/17/2008
Posts: 8,327
Back To Top

I mailed a MMPB - tightly wrapped in several layers of wrapping paper, all seams and edges reinforced by packaging tape.  I've mailed hundreds of books, many exactly in this manner, and have had no problems.

The recipient reports that the USPS mangled the package, causing extensive damage to the book's front cover and first 20 pages and marked it RWAP - damaged by USPS.

My question - am I obligated to return the credit?  The help documents state that I should if I did an inadequate job of wrapping the book, but I don't feel I did as many others have gone through the USPS system just fine.



Last Edited on: 9/27/10 3:15 PM ET - Total times edited: 1
Date Posted: 9/27/2010 3:18 PM ET
Member Since: 7/12/2010
Posts: 4,177
Back To Top

Nope....don't think so; you did your part.

-RD

Date Posted: 9/27/2010 3:29 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

I wouldn't return a credit because of USPS damage. I would never expect one either. Did they actually ask or were they just letting you know what the damage was? When I had an RWAP due to PO damage (twice), I did PM just to let them know what sort of damage it was without asking for my credit back. I would be curious how the PO mangled a book I sent, so I figured they might be too.

Date Posted: 9/27/2010 3:33 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

No.  Sometimes books get mangled even if they are wrapped well.  As long as you wrapped it so that it would be expected to survive a normal journey through the USPS, you're fine. 

Once I received a book that looked as if it had been attacked by a pick axe.  I can't imagine how the sender could possibly have protected that poor book, short of sending it in a metal box!

Date Posted: 9/27/2010 5:49 PM ET
Member Since: 1/17/2009
Posts: 9,664
Back To Top

Nope, you should not refund the credit.

I got one once that looked like the PO stood the book up and then smooshed it ... The hardcover spine was bent into a C shape. Hard to imagine how they did it.

Date Posted: 9/27/2010 5:49 PM ET
Member Since: 8/18/2005
Posts: 7,977
Back To Top

If you wrapped it well, it can still get mangled by the P.O. machines through no fault of your own. I wouldn't refund a credit, nor would I expect one to be refunded to me if I was the receiver.

We all just have to take our lumps when it happens to us.

Date Posted: 9/27/2010 6:20 PM ET
Member Since: 8/17/2008
Posts: 8,327
Back To Top

Thanks for the feedback - since this is the first time this happened to a book I sent, I wasn't sure how to handle the situation.  The requestor didn't ask for her credit, but I wanted to be sure I did the right thing.

Date Posted: 9/27/2010 6:34 PM ET
Member Since: 11/5/2009
Posts: 1,083
Back To Top

I would return the credit if they asked for it, but that's just me.  You are under no obligation to do so.

Date Posted: 9/28/2010 10:05 AM ET
Member Since: 7/13/2009
Posts: 1,638
Back To Top

Nope!  PBS is set up that the receiver eats the credit for books damaged en route by the PO - the sender eats the credit if the book is lost in transit (if you don't use PBS DC).  Seems equitable to me.



Last Edited on: 9/29/10 1:02 PM ET - Total times edited: 1
Date Posted: 9/29/2010 11:01 AM ET
Member Since: 11/5/2009
Posts: 1,083
Back To Top

Nope!  PBS is set up that the receiver eats the credit for books damaged en route by the PO - the send eats the credit if the book is lost in transit (if you don't use PBS DC).  Seems equitable to me.

I never thought about that.  Perhaps I'll change my policy about refunding credits for books damaged in transit.  What you say makes perfect sense.