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Topic: Book delivered but not marked received

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Subject: Book delivered but not marked received
Date Posted: 8/28/2013 10:26 AM ET
Member Since: 6/20/2009
Posts: 1
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Thanks for all the great information and input.  The best is the one stating that the receiver thought they should mark it delivered after being read.  Sometimes I don't read a delivered book for a couple of years!

Thanks!

 

BTW it has been marked received!



Last Edited on: 8/28/13 8:59 PM ET - Total times edited: 1
Date Posted: 8/28/2013 10:54 AM ET
Member Since: 1/30/2009
Posts: 5,696
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 I have proof that the package was delivered.  Will PBS accept that and give me my credit if the person refused to acknowledge that the book was received?

Out of curiosity, what is the proof? I recently had a book with delivery confirmation marked delivered by the PO. I never received it. I have no idea where it went. Just because a book is marked delivered by the PO, it doesn't necessarily guarantee the book was delivered correctly. Mistakes can happen (though they don't happen very frequently). Has the person told you the book hasn't arrived, or are they simply not responding - if your PMs are accusitory in tone (I'm not saying they are, but if they are), that might be a reason they person hasn't replied.

I've found it's best going into a transaction assuming good faith in the other trader. And then taking it from there.

ETA - also, a lot of people are on vacation this time of year. I would be a little bit patient.



Last Edited on: 8/28/13 10:57 AM ET - Total times edited: 1
Date Posted: 8/28/2013 11:14 AM ET
Member Since: 8/16/2007
Posts: 15,194
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If you used PBS Credit Assurance, you will get the credit. If the other member has not logged into their account for over 30 days, if you send in Feedback (after the book has gone lost) you will likely get the credit. There really is no "proof" other than them saying they received it or standing at their doorstep and watching it being delivered. A delivery scan is just proof it was scanned delivered. It doesn't prove where that happened and the USPS mis-delivers mail every day.

If you did not use PBS Credit Assurance and the member has been active on the sight, you will not get the credit. The fees associated with the PBS postage are that Credit Assurance are what pay for the credits that are issued in circumstances like that, if you don't pay for the "insurance" on the credit, then you won't get the benefits of it.

From the Help Center:

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S.

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived.

    • If this is the case, he or she can mark it received when he or she returns home.

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
    • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.



Last Edited on: 8/28/13 11:15 AM ET - Total times edited: 1
Date Posted: 8/28/2013 11:52 AM ET
Member Since: 8/23/2007
Posts: 26,510
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One of the books lost enroute to me showed a delivery scan.  Don't know where they left it but it wasn't at my house or any of my immediate neighbors.  Or not that anyone confessed to anyway.

So unless you purchased DC through PBS or the members shows signs of inactivity, you probably won't get any assistance from PBS. If you purchased it through PBS then you already have your credit and PBS is sending the requestor emails asking them if they received the book yet.  One lost transaction will not harm your account in anyway. The system will only red-flag an account if they have a high rate of lost books or possibly a cluster of them that indicate a possible issue.



Last Edited on: 8/28/13 11:52 AM ET - Total times edited: 1
Date Posted: 8/28/2013 1:26 PM ET
Member Since: 1/17/2009
Posts: 9,860
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I once had a book scanned to me as delivered and it showed up in my malbox a full 16 days later. Don't know where the PO delivered it to, but it wasn't to me, at least at first.

So, stuff like that can happen .. sure, it's rare, but it does happen.

And, you should give the other member around 5 to 7 days to respond to your messages about the book. Some people don't check their mail everyday, get their mail delivered to a PO box, or to their work, others don't have internet access every day, or they might be on vacation.

So, wait until about 2 to 3 days before PBS is going to mark the book "lost in the mail" and then start worrying about it. If the other member never responds to your messages, then report that to PBS (AFTER the book goes lost in the mail) and see what they can do. They do not approve of non-responders, but on the other hand, they aren't going to do anything until you have let the appropriate amount of time elapse, either.



Last Edited on: 8/28/13 1:27 PM ET - Total times edited: 1
Date Posted: 8/28/2013 2:36 PM ET
Member Since: 4/28/2009
Posts: 9,662
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yep, just because a pkg got delivered to the house doesn't mean the member is there to open it and mark it received-- they could be on vaca, in hospital, or left suddenly due to a family emergency.

and we have had 2 pkgs PO insisted were delivered last Jan and FEB to my daughter in MD  that she didn't receive.  A few weeks ago the one PO had "delivered" in JAN suddenly appeared!  So PO documentation is NOT proof a package actually reached its destination. One reason I don't  pay extra for DC.

Date Posted: 8/28/2013 2:51 PM ET
Member Since: 7/7/2007
Posts: 4,815
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As Melanie recommends, you do want to contact the requestor about it -- I had a new member once who responded that she didn't think she needed to mark the book received until after she'd finished reading it. surprise