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Topic: Book delivered but not marked

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Subject: Book delivered but not marked
Date Posted: 7/1/2010 2:00 PM ET
Member Since: 5/31/2010
Posts: 134
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I'm not sure what to do now.  I mailed out a book using DC from the post office, it's been delivered according to the DC but the member has not marked it recieved and has not responded to my pm's about the book.  Should I wait for it to time out and then send the info to PBS?  Do I contact the member again?  I just don't know the proper action in this case.

Date Posted: 7/1/2010 2:11 PM ET
Member Since: 12/9/2007
Posts: 9,601
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You can do that, but PBS is sending them notices about it. I don/t mess with it since just because it said it's been delivered doesn't mean they've gotten it,  It's happened to most of us.

 

 

 

 

ruth

Date Posted: 7/1/2010 2:18 PM ET
Member Since: 5/17/2010
Posts: 220
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I've had the same thing happen to me. From what I have read on the discussion board, just because the PO has scanned the book as received does not make it necessarily so.

I also sent Pm's to the member who ordered my book and she never responded. A few days before PBS was to take action, I received credit for the book. I think PBS gave me credit instead of her because her messages from me were never read and I had reported the situation to them. So I would advise you to wait a week after your Pm to the member and notify PBS. It wouldn't hurt to Pm her again either. Also check the unread box on your messages and see if she has read them.

I have decided to buy and print all of my postage and dc from PBS. I get instant credit and it really saves money in the long run for me since the PO is about 6 miles away.

Date Posted: 7/1/2010 2:35 PM ET
Member Since: 8/16/2007
Posts: 15,187
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The Help Center explains this situation quite well:

 

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the continental U.S. 

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

    • If this is the case, he or she can mark it received when he or she returns home. 

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within a week, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.
Date Posted: 7/1/2010 2:37 PM ET
Member Since: 3/4/2007
Posts: 4,546
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I'm in the same situation right now, only I'm the intended recipient.  According to details, a book I ordered was marked delivered over a week ago, yet I never actually received it.  I keep hoping it will turn up, but in the meantime, the details make it look like I've received the book, but haven't bothered to mark it in the system.

ETA: I have checked with my PO and the book isn't there waiting for me. None of my neighbors have seen it either and I even went the next street over to check as I'm constantly getting their mail and thought that maybe they'd gotten something of mine for a change.  Why the developers put 2 streets with similar names (both streets start with B and end with "view") and exact street numbers one right after the other, is beyond me.  Fortunately, I'm first in the delivery stream, so I'm always the one who gets their misdirected mail.



Last Edited on: 7/1/10 2:41 PM ET - Total times edited: 1
Date Posted: 7/1/2010 5:54 PM ET
Member Since: 6/26/2007
Posts: 87
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I had that happen recently with DC I got at the post office. I sent a PM with the DC number a few hours after I mailed the book. When I saw it was marked delivered, the person still didn't mark it received--it took them just under two weeks to mark it received after they got it, because it ended up at a neighbor's house and that neighbor forgot to give it to them. I would say give it a little more time and then contact PBS if you have to.

Date Posted: 7/1/2010 6:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Just an FYI: buying DC from the post office is a waste of money as far as PBS goes.  They only honor their own DC because the fee they collect goes to cover any credits they have to refund.  DC isn't that reliable. One of the books I ordered that went lost has a delivery scan.  Don't know where they left it but it wasn't at my house.  It's also cheaper through PBS even with the printing fee.  In any case-any DC fees paid eventuallly add up to a lot more than what a lost credit or book would cost.

Date Posted: 7/1/2010 6:10 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I agree with Mary--if you're going to buy DC, buy it from here.  Cheaper than the post office, you get your credit immediatley after you mark that you mailed the book--no worries about whether the receiver marks the book received or not.

Date Posted: 7/1/2010 7:38 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:34 PM ET - Total times edited: 1
Date Posted: 7/1/2010 8:25 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Actually you don't get the credit until the book is scanned if you just use the DC and not  the postage.

Date Posted: 7/1/2010 11:07 PM ET
Member Since: 10/22/2009
Posts: 1,452
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You're right Mary--thanks for the clarification!  If you want instant credit you need to purchase postage and DC from PBS.  If you purchase DC from PBS then you'll get your credit as soon as the book gets scanned by the USPS.

Date Posted: 7/2/2010 12:29 AM ET
Member Since: 5/31/2010
Posts: 134
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Thanks everyone!  I guess I'll give the receiver a few more days to respond and then I'll PM her again, if I still don't hear anything I'll contact PBS.  I don't want to be impatient, but at the same time I would like the book to be marked.

Date Posted: 7/2/2010 12:44 AM ET
Member Since: 11/14/2005
Posts: 6,421
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If the "lost" date has not passed, don't bother contacting PBS no matter what the DC says. They will simply tell you to wait for the "lost" date. They are sending msgs to the requester to see if they have it, so there's nothing else they can or will do until the lost date. Check the order information on your main account under the tab "Books I've Mailed" and it will tell you what date to wait for. Any inquiries prior to that will simply get you a response to wait for the date to pass.

When the date does pass, THEN send a PM to the receiver. If they do not answer THAT PM within 5 days, then you can contact PBS and tell them that the book has officially gone lost, and that you contacted the receiver 5 days ago,but they have not returned your PM.