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Topic: Book was delivered; receiver has not marked it

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Subject: Book was delivered; receiver has not marked it
Date Posted: 9/1/2007 10:56 PM ET
Member Since: 6/10/2007
Posts: 10,401
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I am just curious about this scenario. I got my credit a while ago for it.

I mailed a book. I used PBS DC. It was delivered on 8/25. The sender has yet to mark it received, and didn't respond to the PM I sent her on 8/30.

I realize she might be out of town, or sick, or whatever.

BUT...what happens on 9/13 (the PBS date of action) if she has not marked it as received? I know that a book can go "lost", but what about a DC book?

Date Posted: 9/1/2007 11:46 PM ET
Member Since: 12/23/2005
Posts: 1,157
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Here is what the help says about this:

If you sent the book with PBS-DC and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
  • You can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
  • If the requestor does not respond to your PM within a few days, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
  • You will already have gotten your credit when the barcode was scanned by USPS. 
Date Posted: 9/1/2007 11:51 PM ET
Member Since: 6/10/2007
Posts: 10,401
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thanks, Anne. I can never find what I'm looking for in the help center!